CallView 360 Pros and Cons

I am also able to better understand callers’ behavior by using the information that is analyzed by the AI, which enables me to adjust my marketing plans and thus achieve improved outcomes. I think it captures a lot of information, and I am aware of how each call progresses Review collected by and hosted on G2.com.

I am transcribing detailed call records or developing reports, it takes some time thus interrupting my work. CallView 360 have some issues with velocity at times. This can be very annoying, especially when am in a hurry and need some piece of information. Review collected by and hosted on G2.com.

Dial800 offers top of the line customer service. They are a solutions-oriented team, continually looking to expand, evolve, and develop new tools and features for customers. Having a provider like Dial800 that is turnkey at a reasonable cost helps keep my business running smoothly. Review collected by and hosted on G2.com.

One thing I am not a fan is the cost associated with inactive TFN's. That's not necessarily a knock on Dial800 as it's an industry standard when resting TFN's with a RespOrg, but it's an added expensive I do not look forward to seeing in the invoice each month. Review collected by and hosted on G2.com.

what I like the best about CallView 360 is, that it provides comprehensive call analytics, offering real time, insights and detailed reports. It's user friendly, interface makes it easy to track and analyze call data, enhancing decision making and performance. The integration capabilities and roabust customer support further element it appeal for businesses seeking efficient call management solutions. Review collected by and hosted on G2.com.

CallView 360 can be overwhelming due to it's complex interface. Limited customization option, occasional technical glitches, and a steep learning curve, make it challenging for new users to navigate effectively. Review collected by and hosted on G2.com.

With CallView 360' I've been able to make my customer calls something which is easy to understand. I find that the rings are crystal clear and their analytics feels like I am pinpointing precisely up to where calls are dropping or converting. Review collected by and hosted on G2.com.

The obstacle which makes me flounder out at times is this: my ability to cope with high call intakes. Review collected by and hosted on G2.com.

It gives us real-time data needed to control our business needs Review collected by and hosted on G2.com.

CallView 360 is everything we need to get the information used daily to control our business Review collected by and hosted on G2.com.

I like the way user interface is designed. it helps tech professionals for working efficiently especially in support environments. Review collected by and hosted on G2.com.

Sometimes it gets laggy. But it's not that bad. Still worthy for the price. a reboot helps with it. Review collected by and hosted on G2.com.

Dial 800's CallView 360 provides lots of data and is extremely intuitive, which is something important to me as I tend to try and feel/learn platforms out rather than watch any instructional videos or go through orientations. Also helps to have fantastic employees at Dial800 who make everything super easy Review collected by and hosted on G2.com.

Can't think of anything really...the platform meets are needs and more! Review collected by and hosted on G2.com.

I like the ease of using it. It gives a full control. I can monitor and manage the calls the way I want by using mult-channel calling feature. Dynamic Number Insertion is a fav. feature. Review collected by and hosted on G2.com.

There is no trial version, and it's a bit expensive too. A skeptical person would not put money to buy unless he knows someone who is using it. Review collected by and hosted on G2.com.

It allows for me to plan my business calls better, I'm able to see and monitor who I'm calling and who is calling me. If there's a spam contact, I'm notified, Review collected by and hosted on G2.com.

I haven't seen many features that I haven't enjoyed, I can see accessibility being an issue for some folks. Review collected by and hosted on G2.com.

CallView 360 has helped make my job easier by providing thorough reports that show Everything i needed to know about my incoming and outgoing calls as well as providing recordings in the event they were needed Review collected by and hosted on G2.com.

There isn't anything i dislike about using this software Review collected by and hosted on G2.com.