Callbell Features
What are the features of Callbell?
Communication
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
Internal Use
- Customization
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox
- Customer Profiles
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Callbell Categories on G2
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Communication
Pop-up Chat | Based on 12 Callbell reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | 97% (Based on 12 reviews) | |
Notifications | Based on 12 Callbell reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation. | 97% (Based on 12 reviews) | |
Targeted Emails | Sends automated emails to further engage clients and potential clients. 12 reviewers of Callbell have provided feedback on this feature. | 88% (Based on 12 reviews) | |
In-App Messaging | Based on 12 Callbell reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help. | 93% (Based on 12 reviews) | |
Co-Browsing | Allows agents to join a customer's browser session and navigate through the website with them. | Not enough data |
Internal Use
Customization | Based on 12 Callbell reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding. | 92% (Based on 12 reviews) | |
Conversation Archiving | Based on 12 Callbell reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference. | 97% (Based on 12 reviews) | |
Lead Development | Enables employees to denote potential customers. 12 reviewers of Callbell have provided feedback on this feature. | 89% (Based on 12 reviews) | |
Knowledge Base | As reported in 12 Callbell reviews. Establishes a knowledge base for employee reference during conversations. | 89% (Based on 12 reviews) | |
Team Inbox | Based on 12 Callbell reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner. | 94% (Based on 12 reviews) | |
Customer Profiles | Based on 11 Callbell reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers. | 94% (Based on 11 reviews) |
