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4 Call Criteria Reviews
3.5 out of 5
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AH
Abid H.
Head of Sales
Small-Business(50 or fewer emp.)
What do you like best about Call Criteria?
Call Criteria excels in quality assurance, offering customized solutions, expert analysis, and comprehensive reporting. Their focus on compliance and scalability helps businesses of all sizes enhance customer experience and operational efficiency. Review collected by and hosted on G2.com.
What do you dislike about Call Criteria?
Some potential downsides of Call Criteria might include customization limits, and occasional communication issues. Review collected by and hosted on G2.com.
DM
Destinee M.
Education Advisor
Mid-Market(51-1000 emp.)
What do you like best about Call Criteria?
The fact that actual people are listening to my calls Review collected by and hosted on G2.com.
What do you dislike about Call Criteria?
Nothing that isn't them just doing their jobs Review collected by and hosted on G2.com.
UH
Verified User in Higher Education
Enterprise(> 1000 emp.)
What do you like best about Call Criteria?
I don't like anything about Call Criteria. Review collected by and hosted on G2.com.
What do you dislike about Call Criteria?
They only review 50 calls per week for the entire company and have not reviewed anything for my team yet. The team cannot even log in to see the attributes they are being judged for until a call is reviewed. Review collected by and hosted on G2.com.
TO
Tierra O.
Small-Business(50 or fewer emp.)
What do you like best about Call Criteria?
i like mostly that i can access my calls and learn from them and it helps me to do better Review collected by and hosted on G2.com.
What do you dislike about Call Criteria?
there is nothing to dislike it has everything i need Review collected by and hosted on G2.com.
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JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface.
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The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
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Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies
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