--- title: Call Criteria Reviews meta_title: 'Call Criteria Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Call Criteria works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 4 scale: '5' date_modified: '2026-11-05' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center ---

Call Criteria Reviews & Product Details

Call Criteria offers affordable, efficient, and scalable quality assurance solutions for your contact center. Our QA solutions include sophisticated true AI (Large Language Model), speech analytics, and traditional human evaluations. Our customized scorecards offer precise feedback to boost compliance, customer satisfaction, and sales performance. With our consultative approach, we help you navigate the complexity amongst all the options, deploy the best solution for your business, and leverage the results to get the best possible improvement outcome possible.

Seller

Discussions

Call Criteria Community

Languages Supported

English, French, Spanish

Overview by

Ryan Stomel (CEO at Call Criteria)

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G2 reviews are authentic and verified.

AH

Abid H.

Head of Sales

Small-Business (50 or fewer emp.)

7/26/2024

"It was really a user friendly"

5/5

What do you like best about Call Criteria?

Call Criteria excels in quality assurance, offering customized solutions, expert analysis, and comprehensive reporting. Their focus on compliance and scalability helps businesses of all sizes enhance customer experience and operational efficiency. Review collected by and hosted on G2.com.

What do you dislike about Call Criteria?

Some potential downsides of Call Criteria might include customization limits, and occasional communication issues. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

DM

Destinee M.

Education Advisor

Mid-Market (51-1000 emp.)

9/7/2022

"They're doing a great job!"

4/5

What do you like best about Call Criteria?

The fact that actual people are listening to my calls Review collected by and hosted on G2.com.

What do you dislike about Call Criteria?

Nothing that isn't them just doing their jobs Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

UH

Verified User in Higher Education

Enterprise (> 1000 emp.)

9/23/2021

"Terrible Experience"

0/5

What do you like best about Call Criteria?

I don't like anything about Call Criteria. Review collected by and hosted on G2.com.

What do you dislike about Call Criteria?

They only review 50 calls per week for the entire company and have not reviewed anything for my team yet. The team cannot even log in to see the attributes they are being judged for until a call is reviewed. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

TO

Tierra O.

Small-Business (50 or fewer emp.)

11/11/2020

"Goals"

5/5

What do you like best about Call Criteria?

I like mostly that I can access my calls and learn from them, and it helps me to do better. Review collected by and hosted on G2.com.

What do you dislike about Call Criteria?

There is nothing to dislike; it has everything I need. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

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Questions about Call Criteria? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU

Guest User

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Last activity over 4 years ago

What does quality assurance do in a call center?

0 Upvotes

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Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

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Categories on G2

Sales Coaching Contact Center Call Center Infrastructure (CCI)

Contact Center Quality Assurance Speech Analytics Inbound Call Tracking

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