Top Rated Call Criteria Alternatives
(71)
4.7 out of 5
Visit Website
Sponsored
4 Call Criteria Reviews
3.5 out of 5
The next elements are filters and will change the displayed results once they are selected.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
G2 reviews are authentic and verified.
Here's how.
We strive to keep our reviews authentic.
G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner.
AH
Abid H.
Head of Sales
Small-Business(50 or fewer emp.)
What do you like best about Call Criteria?
Call Criteria excels in quality assurance, offering customized solutions, expert analysis, and comprehensive reporting. Their focus on compliance and scalability helps businesses of all sizes enhance customer experience and operational efficiency. Review collected by and hosted on G2.com.
What do you dislike about Call Criteria?
Some potential downsides of Call Criteria might include customization limits, and occasional communication issues. Review collected by and hosted on G2.com.
DM
Destinee M.
Education Advisor
Mid-Market(51-1000 emp.)
UH
Verified User in Higher Education
Enterprise(> 1000 emp.)
What do you like best about Call Criteria?
I don't like anything about Call Criteria. Review collected by and hosted on G2.com.
What do you dislike about Call Criteria?
They only review 50 calls per week for the entire company and have not reviewed anything for my team yet. The team cannot even log in to see the attributes they are being judged for until a call is reviewed. Review collected by and hosted on G2.com.
TO
Tierra O.
Small-Business(50 or fewer emp.)
What do you like best about Call Criteria?
i like mostly that i can access my calls and learn from them and it helps me to do better Review collected by and hosted on G2.com.
What do you dislike about Call Criteria?
there is nothing to dislike it has everything i need Review collected by and hosted on G2.com.
There are not enough reviews of Call Criteria for G2 to provide buying insight. Below are some alternatives with more reviews:
1
NICE CXone Mpower
4.3
(1,635)
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
2
Scorebuddy
4.5
(687)
Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.
3
Playvox Quality Management
4.8
(1,155)
Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.
4
Talkdesk
4.4
(2,408)
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
5
JustCall
4.3
(2,085)
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface.
Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations.
Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights.
Top JustCall features to watch out for:
★ Inbound & outbound calling
★ Send & receive SMS & MMS
★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer)
★ SMS Workflows & Bots
★ Multi-level IVR
★ Real-time agent assist
★ AI-powered SMS Copilot
★ AI coaching
★ Sentiment analysis
★ AI call scoring
★ Live call monitoring
★ Shared WhatsApp inbox
★ Automatic call distribution
★ Business phone numbers in 70+ countries
6
Genesys Cloud CX
4.3
(1,395)
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
7
CloudTalk
4.3
(1,239)
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
8
Invoca
4.5
(919)
Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components:
• Call tracking, featuring the most actionable online-to-offline attribution data
• Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs
• Call management, featuring easy-to-configure conversational IVRs and intelligent call routing
Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies
9
Balto
4.8
(551)
Balto connects contact center agents with AI to enable better conversations that deliver results.
10
Convin.ai
4.7
(543)
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers.
