Calero Pros and Cons

Calero can provide me with all the telecom, mobility, and software license bills in one system. Now I do not have to log into several portals. Calero helps to reduce the number of hours needed for reconciling invoices each month. Review collected by and hosted on G2.com.

The presentation doesn’t flow very well and it’s hard to tell what story is being told or to look for trends or pursue further examination of specific information. I spend more time twiddling with the interface than exploring the useful information. Review collected by and hosted on G2.com.

Since Jade has been assigned to my account, it has been a significant improvement. She is the reason why we have not jumped ship. Review collected by and hosted on G2.com.

The lack of communication. It would be nice to be able to call and actually speak to my assigned team and not have to email every time. Sometimes picking up the phone creates a better relationship Review collected by and hosted on G2.com.

My Company implemented the Calero MDSL solution to add clarity and simplicity to tracking and paying our telecom invoices. The solution has worked great for us and has given us many tools to analyze our telecom services and identify ways to consolidate or even cancel services. Team Mosman is always responsive to our questions or concerns and provides reasonable solutions. We are very happy with the Calero MDSL tool and the service we receive from the Calero team. Review collected by and hosted on G2.com.

We had a few bumps during implementation, but they were resolved quickly. Review collected by and hosted on G2.com.

The software is very user friendly and the people are always ready to help me. Review collected by and hosted on G2.com.

The one main issue I have with Calero is the amount of work load that is put on their employees to where they are unable to give us the attention we need. Review collected by and hosted on G2.com.

The tool itself is extraordinary. We were previously using spreadsheets so this is a big leap forward in technology for the company. Review collected by and hosted on G2.com.

The launch project was not as thorough as expected. I believe they turned the project over to Operations prematurely. Review collected by and hosted on G2.com.

Reporting, ability to manage internal accounting/chargebacks, cost optimization services (dispute management, optimization recommendations), the ability to customize. Review collected by and hosted on G2.com.

When we started using the tool, we loaded data that should have been normalized and verified. If the data is not clean, you cannot take advantage of the optimization opportunities. This is not a dislike of the tool, but a recommendation to nudge customers to make the effort of starting with clean data. Review collected by and hosted on G2.com.

Calero is super helpful and easy to navigate anything for my phone plan with work. Review collected by and hosted on G2.com.

There isn't really anything I don't like. Review collected by and hosted on G2.com.

The most helpful thing about Calero is my support team, Pepper Solis, Seth Soffian and Melissa Turner. We message or talk every day. They are very proactive to find and correct issues, follow up on disputes and process invoices as quickly as possible. Review collected by and hosted on G2.com.

I struggled with this one because without being petty it's hard to think of a downside. I think the process to update the inventory could be a little easier. My amazing account manager, Pepper Solis, is setting up a training session for me as we speak. Review collected by and hosted on G2.com.

Our weekly meeting with Maricellie and JC. It only last for 10 minutes but is very productive. Review collected by and hosted on G2.com.

Our support team has struggled to get up to speed on VDI reconfiguration. We have one issue of getting 2 or 3 Verizon VDI invoices reconfigured that has been ongoing for almost a year. Review collected by and hosted on G2.com.

I like it best when we have an account team that authentically works to understand the resolve our issues and identify solutions. Review collected by and hosted on G2.com.

I dislike when our account team struggles to get support from other departments within Calero-MDSL. Review collected by and hosted on G2.com.