Calabrio ONE Pros and Cons

What I like about Calabrio ONE is that it is easy to view my schedule for the week and also for the month. Review collected by and hosted on G2.com.

I dislike that it sometimes does not show accurate leave hours making it impossible to book leave. Review collected by and hosted on G2.com.

The customer service has been impecable. Review collected by and hosted on G2.com.

I have not experienced any issues using the product. Review collected by and hosted on G2.com.

This tool is very useful in making the schedules and checking the adherance and we can pull the adherance reports and other reports which are accurate and the best part is we can get the extra hours reports in easy manner and the implementions is also very good in making the schedules i frequently use this tool in checking the agents adherance very easily and in customer support this tool can be consider as the best one. major part of this tool is easy of intergration with agnts schedule. Review collected by and hosted on G2.com.

This can be made easy if this can be avalibale in all global time zones and some times its get lagging in finding the agents adherance Review collected by and hosted on G2.com.

Calabrio app helps me follow my schedule as it notifies me of the next activity that is about to follow. Whenever I request for my schedule to be updated it gets updated immediately Review collected by and hosted on G2.com.

There is nothing I don't like about Calabrio ONE, ever since it was introduced at my workplace everything has become much more easier and simplified Review collected by and hosted on G2.com.

Oddly the thing I like best isn't any one feature, it's the responsiveness of the Calabrio team. Their Ideas Portal allows you to add ideas on improvements or features you'd like to see in the future. Calabrio releases new features and upgrades at least twice a year and there's a good chance one of your ideas can be included. They really listen to their customers. Besides that though, the WFM product is great to work with, and with AI being introduced in the web platform, it can lighten the forecaster's load to focus on other things.

Overall a really ease system to use. The implementation was pretty good as far as implementations go. The engineers really listened to what we needed to get out of our telephony feed and created codes that we could understand and manage post implementation. Any issues we've raised through tickets since, have been addressed in a timely manner and they don't leave you hanging.

I use the WFM platform every day as well as the reporting Data Explorer and rarely have issues. A really easy system to learn how to use and the more you use it, the more you learn about your business! Review collected by and hosted on G2.com.

Not much to dislike. A few wish list items for sure: to be able to notate each event added, that you could give permissions for the agents to see their own Adherence details in the Adherence module, that you could choose the adherence calculation being used in the MyTime App. But these are just gravy, all in all a great WFM system. Review collected by and hosted on G2.com.

It shows a pop-up whenever you on break or lunch or whatever activity you need to take that is scheduled on it. Review collected by and hosted on G2.com.

At least keep the pop-up showing for maybe 10 min so that you can aux to whatever that you need to aux on. Review collected by and hosted on G2.com.

I use Calabrio One for WFM and QM. It provides a suite of tools that streamlines scheduling and improves efficiency. The platforms user-friendly interface makes it easy to forecast and manage staffing needs, which helps to enhance productivity and optimize resource allocation. I appreciate the customizable dashboards which offer a realtime view of KPIs making it easier to make informed decisions quickly. Review collected by and hosted on G2.com.

Cost to implement new features is very high. No DIY opportunities to reduce costs. Review collected by and hosted on G2.com.

For me, the new Insights has been the biggest improvment. Review collected by and hosted on G2.com.

the biggest down side was the lack of features from classic that werent available in new version. Review collected by and hosted on G2.com.

Calabrio is the most convenient tool that we can use especially when there something we need to request on our schedule , the best thing about it is we can access calabrio through our phone . We are can file our overtime without asking anyone , compare to our previous company we always need to reach out our RTA to request an OT , slide shift , leaves , ETC . But here in Calabrio we can do it anytime and anywhere we want . Review collected by and hosted on G2.com.

Here in our company Calibro is also part of our scorecard , they are giving us a task that we need to work on and it should match on the schedule they provided however we noticed that our RTA can still change the information or the schedule even though it already past . We need some transparency or access to the information or history of changes in our schedule so. Review collected by and hosted on G2.com.

Our team heavily relies upon QM and Analytics, we use it every day. To ensure a patient centered customer experience it is vital to monitor quality and adjust our processes and training to support the needs of our patients. Analytics gives us insights and actionable data so we can shift as in the ever changing healthcare environment. Review collected by and hosted on G2.com.

Calabrio has so many capabilties, it can seem overwhelming at first. However, the support team and trainers are very knowledgeable and make themselves available to help you learn the system. Its important to invest time in learning the system. Review collected by and hosted on G2.com.