Calabrio ONE Pros and Cons

• The forecasting module is robust and reliable, helping us make data-driven staffing decisions

• Standard reporting functionality is comprehensive and user-friendly

• Business Insights offers impressive visualizations and shows great potential for advanced analytics

• The interface is intuitive, particularly in the core reporting and forecasting sections Review collected by and hosted on G2.com.

• There are concerning data discrepancies between Business Insights and Calabrio's standard canned reports, which affects our confidence in the analytics

• Shrinkage calculations in Business Insights are inaccurate, making it difficult to rely on for workforce management decisions

• The inconsistency between different reporting tools within the same platform creates extra validation work for our team

• Extra time is required to cross-reference data between modules to ensure accuracy Review collected by and hosted on G2.com.

It is clean, very easy to use and very smooth. Review collected by and hosted on G2.com.

I do not have any issues with Calabrio as I am able to make absence requests and see messages if it has been declined or still pending. Review collected by and hosted on G2.com.

Clear voice and video recordings that helps us quickly identify organizational-wide opportunities, what additional trainings our agents need or what guidance we need to clarify. Review collected by and hosted on G2.com.

Data exployer was difficult to learn, creating dashboards and running our trends report. Its alot of manual entry if your organization uses multiple evaluation forms. The process for modifying your evaluation forms is time cosuming. You cant just make a simple update. Forms has to be deactivated, cloned, renamed, then republished. This is difficult for organization that changes guidance/guidelines frequently. Review collected by and hosted on G2.com.

Calabrio ONE unites WFM, QM, Analytics, and some other things into one place. In a world of ever increasing counts of applications or softwares to use throughout the day, having so many in one place is very helpful. Review collected by and hosted on G2.com.

There are times where Calabrio ONE isn't as flexible as we would like. Other times their individual utilities are not as advanced as other standalone options. Review collected by and hosted on G2.com.

So far I have really enjoyed using Insights. It has made reporting easier to build and view and has allwed us to create more reports that previously had restrictions. We have also gotten great support through Preston Garrison with the tool. Review collected by and hosted on G2.com.

A lot of the features are an additional cost, such as the AI suite. For features that are included like auto QM, it is an additional cost to get the question drilldown. In addition, although Insights reporting is great it still lags when loading larger quantities of data. Finally, the auto QM does not have the ability to measure policy driven questions. Review collected by and hosted on G2.com.

Calabrio helps us track our schedules, have access to use Requests (apply for leave). Know when one is off work or is scheduled. Notify us of our upcoming breaks and shifts. This also notifies you of your leave balances. Review collected by and hosted on G2.com.

To be quite honest there is nothing I dislike about Calabrio so far but I would mention the leave balances not matching with the other tool we use. That can improve! Review collected by and hosted on G2.com.

Being able to manage my time, getting reminders of my next tasks, breaks and lunch. Review collected by and hosted on G2.com.

Sometimes in the morning the system is down so we're unable to see what tasks we have for the day, but it rearly happens. Review collected by and hosted on G2.com.

One thing I like about Calabrio One is that it always reminds me when it's time for my breaks and lunch but sends notifications every day. Calabrio also allows us to apply our leave days quickly and show us our leave balances and I can install it on my photo to check my monthly schedule and apply for leave days while I'm not at work. Review collected by and hosted on G2.com.

I like everything about Calabrio ONE and very good for all companies. Review collected by and hosted on G2.com.

Easy to use, easy to create forms/meta data fields etc. Great customer service and knowledge website. Review collected by and hosted on G2.com.

Some things are glitchy and sometimes it's slow. Review collected by and hosted on G2.com.

Calabrio ONE helps me go back and listen to a call if needed. That is very important when processing payroll. Majority of the time the client will call and blame the payroll specialist for the mistake when actuality it was the client giving the wrong hours. Most of all they grade my interaction with a client and it helps me evaluate my professionalism. Review collected by and hosted on G2.com.

The only downside to Calabrio ONE is the wait time when loading your interactions. It takes around 3 minutes to load. Review collected by and hosted on G2.com.