C-Zentrix Contact Center Pros and Cons

Bestest thing about C-Zentrix is that it has got easy-to-use UI and the smoothest call management system too. It helps align our customer interactions with various features like autmatic call distribution & monitoring. Review collected by and hosted on G2.com.

My pain point is the reporting dashboard. It could be more intuitive, as some metrics require extra steps to access. And not to forget the occasional lags during high call volumes that affects our user frequency response time alot, this needs a fix. Review collected by and hosted on G2.com.

Like about C-Zentrix Contact Center about Omnichat Support, User Friendly Support & Interface, CRM Interface and afforable price. Use daily for customer and client support with the help of omni. By dashboard we have easily understanding for data that we use on daily basis.C-Zentrix is a reliable call center software that helps businesses manage customer interactions easily. It offers useful features like call routing, IVR, and reporting, making it efficient for customer support teams. Review collected by and hosted on G2.com.

Dislike about C-Zentrix Contact Center is about Limited Present in market, Advance feature missing like AI tools and Occassional downtime. Review collected by and hosted on G2.com.

The best thing which plays the Role in C-Zentrix is the IVR's system. Can do the Major changes in IVR in few Clicks easily. Review collected by and hosted on G2.com.

Sometime the Cloud of C-Zentrix works slow. Maybe this is impacted due to Internet. Review collected by and hosted on G2.com.

Easy to use cloud telphony for customer service , dedicated agent and amdim portal with robust data for intradepartmental update and feedback. Round the clock custmer service availabulity for any changes. Review collected by and hosted on G2.com.

Have been using Czentrix for well over 7 years and very little to dislike the services. IVR upload should be easy to upload via Admin. Review collected by and hosted on G2.com.

Recently used CZ Omni and I liked the user interface and easy integration with other 3rd party tools such as CRM etc. I am impressed with their language (multi) language support and reports. Overall.. great tool. Review collected by and hosted on G2.com.

Overall everything is good but costing & tech support can be looked at. Otherwise everything is fantastic.. Review collected by and hosted on G2.com.

it has user friendly interface and call management features Review collected by and hosted on G2.com.

sometimes it too lag so unable to do things in particular time Review collected by and hosted on G2.com.

it have an ability of integation helps to deal with more customers Review collected by and hosted on G2.com.

it is expensive and doesnt have more features Review collected by and hosted on G2.com.

The connection to the call center is well-suited for integration Review collected by and hosted on G2.com.

No dislike i found till now, more over good Review collected by and hosted on G2.com.

it is easy to use and it has amazing customer support. allows for high volume of customer interactions Review collected by and hosted on G2.com.

There are a lot of functions and it requires training to utilize all of them Review collected by and hosted on G2.com.

The easy available option of applying breaks and to monitor the productivity Review collected by and hosted on G2.com.

Methods which works as a Loophole of avoiding work Review collected by and hosted on G2.com.