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C-Zentrix Contact Center
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C-Zentrix Contact Center
By C-ZENTRIX
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4.4 out of 5 stars
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C-Zentrix Contact Center Reviews & Product Details - Page 2

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C-Zentrix Contact Center Overview

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What is C-Zentrix Contact Center?

C-Zentrix is a leader in Customer Experience and Contact Center Solution. Headquartered in India, it has operations in Asia, Middle East and Africa, North America and Latam America. With over 1500+ customers in various domains like BFSI, BPO, Ecommerce, Travel, Hospitality, Healthcare and Education. We have strong use cases of deploying nation wide solutions for large government projects as well. C-Zentrix Contact Center is an enterprise grade contact center software. It is loaded with advanced dialers, smart IVR, ACDs for call queuing, call and screen recorder. It has the advance list and campaign manager and it is easy to integrate with third-party CRMs, and connectors. Very popular for sales, collection and service process. The top value that C-Zentrix Contact Center provides are 1. Convenience for business. Battle tested product - used across the world by leading brands 2. Comprehensive features - not limited like cloud telephony products. 3. Secured and Scalable. 4. Flexibility and customisation 5. 70+ Reports and Analytics 6. Value for money

C-Zentrix Contact Center Details
Discussions
C-Zentrix Contact Center Community
Languages Supported
Arabic, English
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Product Description

Contact Center Software available both for cloud (CCaaS), Hybrid and On-Premise.

Seller Details
Seller
C-ZENTRIX
Year Founded
2005
HQ Location
Gurgaon, India
Twitter
@czentrix
455 Twitter followers
LinkedIn® Page
www.linkedin.com
172 employees on LinkedIn®
Vikram O.
VO
Overview Provided by:
Vikram Ojasvi S

Recent C-Zentrix Contact Center Reviews

Naman J.
NJ
Naman J.Enterprise (> 1000 emp.)
4.0 out of 5
"Mediocre But Reliable Contact Center Solutions App"
Bestest thing about C-Zentrix is that it has got easy-to-use UI and the smoothest call management system too. It helps align our customer interacti...
Read more
Kattoju K.
KK
Kattoju K.Mid-Market (51-1000 emp.)
5.0 out of 5
"Best Servicess under Best Price"
it has user friendly interface and call management features
Read more
Kamal Kant G.
KG
Kamal Kant G.Enterprise (> 1000 emp.)
5.0 out of 5
"customer interaction with seamless communication"
User-Friendly Interface : easy to manage customer inetraction
Read more
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1 person requested security information

C-Zentrix Contact Center Media

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23 C-Zentrix Contact Center Reviews

4.4 out of 5
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23 C-Zentrix Contact Center Reviews
4.4 out of 5
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4.4 out of 5
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C-Zentrix Contact Center Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for C-Zentrix Contact CenterQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Sunil K.
SK
Operations Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about C-Zentrix Contact Center?

Agent CRM, Dashboard, Data bifercation, API intigration, customer support, Ease of use Review collected by and hosted on G2.com.

What do you dislike about C-Zentrix Contact Center?

Not easy to understand report download method Review collected by and hosted on G2.com.

What problems is C-Zentrix Contact Center solving and how is that benefiting you?

Attrition on the part of the agent, Tracking absentee data, FCR, Metric Analysis Review collected by and hosted on G2.com.

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Kamal Kant G.
KG
Team Lead
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about C-Zentrix Contact Center?

User-Friendly Interface : easy to manage customer inetraction Review collected by and hosted on G2.com.

What do you dislike about C-Zentrix Contact Center?

Performance issue : Downtime and report of Lag Review collected by and hosted on G2.com.

What problems is C-Zentrix Contact Center solving and how is that benefiting you?

It makes the response time faster with better call and query handling Review collected by and hosted on G2.com.

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SM
Operations
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about C-Zentrix Contact Center?

I was not very happy with the product and its usability and process. Review collected by and hosted on G2.com.

What do you dislike about C-Zentrix Contact Center?

Support and transparent Pricing And overall use of this product. It did not deliver Review collected by and hosted on G2.com.

What problems is C-Zentrix Contact Center solving and how is that benefiting you?

Business to business calling Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about C-Zentrix Contact Center?

Easy to use, Easy to Implement, and also Easy to Integrate. No Complex setup is required. Review collected by and hosted on G2.com.

What do you dislike about C-Zentrix Contact Center?

I didn't find any significant issues so far, but they can work on bringing new features. Review collected by and hosted on G2.com.

What problems is C-Zentrix Contact Center solving and how is that benefiting you?

Since, I was working in an product based company, we were required in house customer support and this Contact Center service has streamlined our process. Review collected by and hosted on G2.com.

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Akram K.
AK
Presales Engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about C-Zentrix Contact Center?

Best for call center work it has multiple SIP Trunks and VOIP Review collected by and hosted on G2.com.

What do you dislike about C-Zentrix Contact Center?

Nothing but I can say they should offer thier services on non-VMware based hypervisor to reduce the cost. Review collected by and hosted on G2.com.

What problems is C-Zentrix Contact Center solving and how is that benefiting you?

It is best for getting incoming calls from our clients. Review collected by and hosted on G2.com.

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Verified User in Telecommunications
UT
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about C-Zentrix Contact Center?

Easy to Use, Good Service , Plenty of features for all type of businesses. Review collected by and hosted on G2.com.

What do you dislike about C-Zentrix Contact Center?

The Setup process is not smooth and can be improved and made quick easy. Review collected by and hosted on G2.com.

What problems is C-Zentrix Contact Center solving and how is that benefiting you?

Since, i was working in a startup we needed a dedicated Sales or Contact Center and this service help me to get that one without any hindrance. Review collected by and hosted on G2.com.

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Verified User in Market Research
UM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about C-Zentrix Contact Center?

I love the fact that the Automatic Call Distribution Feature is serving it's purpose Review collected by and hosted on G2.com.

What do you dislike about C-Zentrix Contact Center?

Sometimes I think there's a lag in the system fetching data or populating analytics Review collected by and hosted on G2.com.

What problems is C-Zentrix Contact Center solving and how is that benefiting you?

Having everything you need in one place is kinda cool and this is something C-Zentrix Contact Center is doing Review collected by and hosted on G2.com.

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Jhona H.
JH
Tier 1 Agent
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about C-Zentrix Contact Center?

From the word 'VALUE OF MONEY' C-Zentris is continuously providing good value and innovating our customer's and partners in business. It provide unending customer supports. Review collected by and hosted on G2.com.

What do you dislike about C-Zentrix Contact Center?

So far there's no such information that I can see as it helps a lot of people not only in Asia but mostly nationwide. Review collected by and hosted on G2.com.

What problems is C-Zentrix Contact Center solving and how is that benefiting you?

By saving time and money as it's offer one solution that has stage of at design that helps the customer, not even the customer but all of the representatives using it. Review collected by and hosted on G2.com.

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VR
Customer Advisor
Entertainment
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about C-Zentrix Contact Center?

It is easy to implement and very easy for the customer agents to use. There is always an online support system which helps in support. Review collected by and hosted on G2.com.

What do you dislike about C-Zentrix Contact Center?

It is a very slow software compared to others, time consuming and the features are less than compared to. Review collected by and hosted on G2.com.

What problems is C-Zentrix Contact Center solving and how is that benefiting you?

beneficial for inbound and outbound calling, it is ease to use. BPO, voice and all other outsourcing software re integrated. Review collected by and hosted on G2.com.

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Nili J.
NJ
Team Coach
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about C-Zentrix Contact Center?

easy to implement

user friendly so executives can pick up work efficiently without much training required

does not lag during heavy callflow Review collected by and hosted on G2.com.

What do you dislike about C-Zentrix Contact Center?

network stability is very much required to ensure proper functioning of software, might hang or get stuck if network is slightly unstable Review collected by and hosted on G2.com.

What problems is C-Zentrix Contact Center solving and how is that benefiting you?

masking and data protection of customer information

easy call flow management and record-keeping

easy tracking of all users workflow Review collected by and hosted on G2.com.

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