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C-Zentrix Contact Center
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C-Zentrix Contact Center
By C-ZENTRIX
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4.4 out of 5 stars
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C-Zentrix Contact Center Reviews & Product Details

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Pawan S.
PS
Risk Data Analyst
Financial Services
Enterprise(> 1000 emp.)
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Review source: G2 invite
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(Original )Information
What do you like best about C-Zentrix Contact Center?

Like about C-Zentrix Contact Center about Omnichat Support, User Friendly Support & Interface, CRM Interface and afforable price. Use daily for customer and client support with the help of omni. By dashboard we have easily understanding for data that we use on daily basis.C-Zentrix is a reliable call center software that helps businesses manage customer interactions easily. It offers useful features like call routing, IVR, and reporting, making it efficient for customer support teams. Review collected by and hosted on G2.com.

What do you dislike about C-Zentrix Contact Center?

Dislike about C-Zentrix Contact Center is about Limited Present in market, Advance feature missing like AI tools and Occassional downtime. Review collected by and hosted on G2.com.

What problems is C-Zentrix Contact Center solving and how is that benefiting you?

Help for business support, communication and advance intergation. Customer information and data store in omni that easy use for us.C-Zentrix is a reliable call center software that helps businesses manage customer interactions easily. It offers useful features like call routing, IVR, and reporting, making it efficient for customer support teams. Review collected by and hosted on G2.com.

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C-Zentrix Contact Center Overview

Editedit
What is C-Zentrix Contact Center?

C-Zentrix is a leader in Customer Experience and Contact Center Solution. Headquartered in India, it has operations in Asia, Middle East and Africa, North America and Latam America. With over 1500+ customers in various domains like BFSI, BPO, Ecommerce, Travel, Hospitality, Healthcare and Education. We have strong use cases of deploying nation wide solutions for large government projects as well. C-Zentrix Contact Center is an enterprise grade contact center software. It is loaded with advanced dialers, smart IVR, ACDs for call queuing, call and screen recorder. It has the advance list and campaign manager and it is easy to integrate with third-party CRMs, and connectors. Very popular for sales, collection and service process. The top value that C-Zentrix Contact Center provides are 1. Convenience for business. Battle tested product - used across the world by leading brands 2. Comprehensive features - not limited like cloud telephony products. 3. Secured and Scalable. 4. Flexibility and customisation 5. 70+ Reports and Analytics 6. Value for money

C-Zentrix Contact Center Details
Discussions
C-Zentrix Contact Center Community
Languages Supported
Arabic, English
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Product Description

Contact Center Software available both for cloud (CCaaS), Hybrid and On-Premise.

Seller Details
Seller
C-ZENTRIX
Year Founded
2005
HQ Location
Gurgaon, India
Twitter
@czentrix
455 Twitter followers
LinkedIn® Page
www.linkedin.com
172 employees on LinkedIn®
Vikram O.
VO
Overview Provided by:
Vikram Ojasvi S

Recent C-Zentrix Contact Center Reviews

Naman J.
NJ
Naman J.Enterprise (> 1000 emp.)
4.0 out of 5
"Mediocre But Reliable Contact Center Solutions App"
Bestest thing about C-Zentrix is that it has got easy-to-use UI and the smoothest call management system too. It helps align our customer interacti...
Read more
Kattoju K.
KK
Kattoju K.Mid-Market (51-1000 emp.)
5.0 out of 5
"Best Servicess under Best Price"
it has user friendly interface and call management features
Read more
Kamal Kant G.
KG
Kamal Kant G.Enterprise (> 1000 emp.)
5.0 out of 5
"customer interaction with seamless communication"
User-Friendly Interface : easy to manage customer inetraction
Read more
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1 person requested security information

C-Zentrix Contact Center Media

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22 out of 23 Total Reviews for C-Zentrix Contact Center

4.4 out of 5
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22 out of 23 Total Reviews for C-Zentrix Contact Center
4.4 out of 5
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22 out of 23 Total Reviews for C-Zentrix Contact Center
4.4 out of 5
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C-Zentrix Contact Center Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for C-Zentrix Contact CenterQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Naman J.
NJ
Business Consultant
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about C-Zentrix Contact Center?

Bestest thing about C-Zentrix is that it has got easy-to-use UI and the smoothest call management system too. It helps align our customer interactions with various features like autmatic call distribution & monitoring. Review collected by and hosted on G2.com.

What do you dislike about C-Zentrix Contact Center?

My pain point is the reporting dashboard. It could be more intuitive, as some metrics require extra steps to access. And not to forget the occasional lags during high call volumes that affects our user frequency response time alot, this needs a fix. Review collected by and hosted on G2.com.

What problems is C-Zentrix Contact Center solving and how is that benefiting you?

C-Zentrix is helping us a lot to manage very high traffic volume of customer interactions efficiently. For us this reduces wait times, and improves our agent's productivity and gives them time to solve the customer's problem. Review collected by and hosted on G2.com.

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Prashant S.
PS
IT Administrator
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about C-Zentrix Contact Center?

The best thing which plays the Role in C-Zentrix is the IVR's system. Can do the Major changes in IVR in few Clicks easily. Review collected by and hosted on G2.com.

What do you dislike about C-Zentrix Contact Center?

Sometime the Cloud of C-Zentrix works slow. Maybe this is impacted due to Internet. Review collected by and hosted on G2.com.

What problems is C-Zentrix Contact Center solving and how is that benefiting you?

Reporting part of C-ZENTRIX works for me very well. Able to understand each and every log in report with proper Justification. Review collected by and hosted on G2.com.

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SM
Manager
Consumer Goods
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about C-Zentrix Contact Center?

Easy to use cloud telphony for customer service , dedicated agent and amdim portal with robust data for intradepartmental update and feedback. Round the clock custmer service availabulity for any changes. Review collected by and hosted on G2.com.

What do you dislike about C-Zentrix Contact Center?

Have been using Czentrix for well over 7 years and very little to dislike the services. IVR upload should be easy to upload via Admin. Review collected by and hosted on G2.com.

What problems is C-Zentrix Contact Center solving and how is that benefiting you?

Qulaity monitoring and feedback to agents, Data availability of calls with reasons as per the disposition set for intradepartment feedback Review collected by and hosted on G2.com.

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Verified User in Telecommunications
CT
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about C-Zentrix Contact Center?

Recently used CZ Omni and I liked the user interface and easy integration with other 3rd party tools such as CRM etc. I am impressed with their language (multi) language support and reports. Overall.. great tool. Review collected by and hosted on G2.com.

What do you dislike about C-Zentrix Contact Center?

Overall everything is good but costing & tech support can be looked at. Otherwise everything is fantastic.. Review collected by and hosted on G2.com.

What problems is C-Zentrix Contact Center solving and how is that benefiting you?

Previously we used to use different softwares for voice & chat but after using C-Zentrix contact center, we have one single (unified) software to use... which helped our agents performance and overall average handling time including FCR. Review collected by and hosted on G2.com.

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Kattoju K.
KK
Associate 1
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about C-Zentrix Contact Center?

it has user friendly interface and call management features Review collected by and hosted on G2.com.

What do you dislike about C-Zentrix Contact Center?

sometimes it too lag so unable to do things in particular time Review collected by and hosted on G2.com.

What problems is C-Zentrix Contact Center solving and how is that benefiting you?

Handling of calls , mails and chats Review collected by and hosted on G2.com.

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Manogna m.
MM
Senior associate
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about C-Zentrix Contact Center?

it have an ability of integation helps to deal with more customers Review collected by and hosted on G2.com.

What do you dislike about C-Zentrix Contact Center?

it is expensive and doesnt have more features Review collected by and hosted on G2.com.

What problems is C-Zentrix Contact Center solving and how is that benefiting you?

redusing my work in customer quer solvence Review collected by and hosted on G2.com.

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Verified User in Consulting
UC
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about C-Zentrix Contact Center?

The connection to the call center is well-suited for integration Review collected by and hosted on G2.com.

What do you dislike about C-Zentrix Contact Center?

No dislike i found till now, more over good Review collected by and hosted on G2.com.

What problems is C-Zentrix Contact Center solving and how is that benefiting you?

Currently we are trailing the product and comparing big gaint products like Intercom type of products, Compare to all C-Zentrix plan wise providing all supporting module in free so we can utilising major call action in free. Review collected by and hosted on G2.com.

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CR
logistics
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about C-Zentrix Contact Center?

it is easy to use and it has amazing customer support. allows for high volume of customer interactions Review collected by and hosted on G2.com.

What do you dislike about C-Zentrix Contact Center?

There are a lot of functions and it requires training to utilize all of them Review collected by and hosted on G2.com.

What problems is C-Zentrix Contact Center solving and how is that benefiting you?

It speeds up the process of making multiple incoming and outgoing calls per day Review collected by and hosted on G2.com.

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Vikash R.
VR
SDR Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about C-Zentrix Contact Center?

The easy available option of applying breaks and to monitor the productivity Review collected by and hosted on G2.com.

What do you dislike about C-Zentrix Contact Center?

Methods which works as a Loophole of avoiding work Review collected by and hosted on G2.com.

What problems is C-Zentrix Contact Center solving and how is that benefiting you?

It helps with multiple Confrence calling with ease and that helps the team to use it in a proper manner and efficiently Review collected by and hosted on G2.com.

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Sunil K.
SK
Operations Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about C-Zentrix Contact Center?

Agent CRM, Dashboard, Data bifercation, API intigration, customer support, Ease of use Review collected by and hosted on G2.com.

What do you dislike about C-Zentrix Contact Center?

Not easy to understand report download method Review collected by and hosted on G2.com.

What problems is C-Zentrix Contact Center solving and how is that benefiting you?

Attrition on the part of the agent, Tracking absentee data, FCR, Metric Analysis Review collected by and hosted on G2.com.

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