Building Engines Reviews & Product Details

We use Prism across several of our properties — 600 Congress, Foundry I & II, and Procore Tower — and it’s made a noticeable difference in how smoothly we handle daily operations. From submitting and tracking work orders to communicating with tenants, it really helps us stay organized and efficient.

One of the things I appreciate most is how intuitive the interface is. Whether I’m assigning a task to our team or checking in on an open issue, it only takes a few clicks. We’ve also had a lot fewer miscommunications with tenants since using Prism because everything’s documented and easy to reference later.

It’s also great being able to access it from anywhere — whether I’m onsite or at another location, I can jump in and get what I need done quickly. Overall, Prism has helped our team stay on top of things across multiple properties without letting anything fall through the cracks. Review collected by and hosted on G2.com.

I can't think of anything, honestly. I also haven't encountered any issues where I've had to reach out to support. Review collected by and hosted on G2.com.

The most helpful thing about Building Engines is the reporting. The system is able to capture and organize information atuomatically which benefits our departments for billing and audits. I enjoy how easy the software is to use. The tranisition for the tenants on Prism was seemless and we have received great feedback on the change. Our tenants and security department use Prism daily and any issues for users has been successfully troubleshooted by the support team. The support has been such an amazing tool for myself and the tenants. Review collected by and hosted on G2.com.

The downside to building engines is that there are still some customizations that I would like to see particularly on the billing side. I would like to be able to pick all information that is displayed on invoices.

PM setups i find very intimidating. Our property still has not completed PM setup and i wish it had a more user friendly template to start the process. Review collected by and hosted on G2.com.

I like that the platform can help manage my marketing for the property. Such as palm trees need to be changed (color-wise) monthly, and I can put in the entire years worth of tasks into Prism so I don't forget or easily assign it to the right person.I appreciate that the platform helps me manage the property's marketing. For example, palm trees need to be changed in color monthly, and I can input an entire year's worth of tasks into Prism. This way, I won't forget any responsibilities and can easily assign them to the appropriate person. Review collected by and hosted on G2.com.

I struggle with finding my work order sometimes due to the number of work orders. I would like to sort by ones I have entered into the system. Review collected by and hosted on G2.com.

Building Engines is very user-friendly. I like the simplicity of the website, while it still offers some back-end programming options to customize your experience. There are a lot of user-guides, and support replies quickly to any questions/concerns. Review collected by and hosted on G2.com.

There are a few minor programming functions that could make the system even better. For example, a notification to Property Management when a tenant uploads a COI. Without this notification, managers need to constantly check each tenant for uploads. With the other notifications on the site, it seems like that could be an easy thing to add. Review collected by and hosted on G2.com.

It is a great bridge between management, engineers, vendors, and tenants. The Work Order's system is spot on. Review collected by and hosted on G2.com.

I dislike how complicated it is the change a permission for users. I also dislike certain aspects of the COI's, like not being able to delete a insurance requirement even if its listed twice. Review collected by and hosted on G2.com.

It's user friendly. A convenient way for tenants to request building services and an easy way for management to charge as needed and keep track of work done. The website is easy to navigate and it's aesthetically pleasing. Tenants have found it very easy to navigate, once they become familiar. Though certain features offer limited customization, the tenants understand and are pleased with the system overall. Review collected by and hosted on G2.com.

I can't customize features for tenants individually the way they & I'd like to. It would be great to be able to customize the permissions & notifications for each tenant to their liking, without interfering with others using the same permission type, or notification. Review collected by and hosted on G2.com.

I like the work order system, it helps me put in all documents for one work order in one place. It also helps with accruals when I have open work orders which reminds me to reach out to the vendor for invoices, reports, or other communications. Review collected by and hosted on G2.com.

We can't remove certain tenant COIs or files by ourselves, we have to reach out to the Prism admin to do so. It would be helpful if I could delete vendor or tenant COIs that we no longer need ourselves. Review collected by and hosted on G2.com.

Prism has been a welcome update to the Building Engines system. It's intuitive and user friendly, making training a breeze for new users. Everything we access on a day to day basis from work orders to amenities schedules is all in one place. The auto-assign feature is great because it allows for ease of work order input without having to determine who to send a work order to, which is helpful for shifts that don't have frequent contact with the rest of the building staff. Prism is an integral part of our daily operations and essential for communication across the building team. Review collected by and hosted on G2.com.

Filtering work orders can be tricky. It would be helpful if it were easier to limit results by assignee with multiple completion statuses so that it would omit 'closed' items. If there is a way to do this I haven't been able to figure it out. Review collected by and hosted on G2.com.

I love that I can adjust the notification settings for individual or a group of buildings or members of mgmt. It allows you to notify specific people of work orders, status updates, comments, etc. Additionally, it allows the administrators to streamline many standard business practices within or integrated into 1 platform. Our team has Building Engines open 24/7, and until recently monitored it constantly to assign new work orders. I have since increased our efficiency by setting auto-assign policies for work orders based on the issue type, building, property site, and overall responsibility which has changed our game tremendously! It's also incredibly user friendly across the board, and their team provides training materials to assist with navigating the system and submitting work orders for tenants and team members. Their team is very supportive and engaging with their customers, providing system notifications and opportunities to strengthen skills associated with the system. The system also integrates easily with other systems, such as COI Compliance Tracking through MyCOI, and batch billing in AP systems. Implementing the work order system was smooth and organized, with the ability to import data from existing files, etc. Review collected by and hosted on G2.com.

It's difficuly to pinpoint a specific attribute I don't like about Building Engines. The only thing I think can be approved upon is the ability to disable a company in the system regardless of the completion status of assosicated work orders. Review collected by and hosted on G2.com.

The connection between the modules and the different configurations you can have, as well as the user experience. Review collected by and hosted on G2.com.

Some function improvements are missing to make it more complete Review collected by and hosted on G2.com.