Bugherd makes it simple for me to gather client and user feedback on websites. I insert a script, and a toggle appears on the page that allows you to simple point and click at what you want to comment on—whether something is wrong, or you want it changed, or whatever. A screenshot is generated and browser details are gathered, and the "bug" is recorded so we can schedule a fix. Integration w/ git commit hooks and various communication tools, such as slack, satisfy just about all the integrations we need. Review collected by and hosted on G2.com.
After having built a great product, Bugherd got a little off-track by trying to rebuild 2.0 of their software from the "ground up." This made bugherd lose a lot of the functionality that made it great in the first place. Since that debacle, however, bugherd has realized their mistake, moved development back to their original software, and have worked diligently to integrate some of the neat features that were in 2.0. Review collected by and hosted on G2.com.
Video Reviews
A fantastic addition to our staging site process
Bugherd has helped us streamline our bug tracking workflow for all our web development projects.
A Diamond In The Rough
142 out of 143 Total Reviews for BugHerd
Overall Review Sentiment for BugHerd
Log in to view review sentiment.
Bugherd makes it easy to input a large volume of website edits, and as a project manager, it bridges the gap between client requests and development speak. Review collected by and hosted on G2.com.
There are several issues with screenshots not being taken when quickly adding mass edits, and often times the pin dropped goes to the wrong place when the task is submitted. Additionally, the extension sometimes breaks down, so you have to uninstall and reinstall the program, which is a pain. The tool is fantastic, but some maintenance and bug fixes must occur as we roll out Bugherd to our whole company. Also, please let bugherd integrate with Brave, not just chrome. Review collected by and hosted on G2.com.
Bugherd is an essential part of our development process, it streamlines ticketing by removing any questions our developers have by providing clear image drived feedback. It massively speeds up our team. Review collected by and hosted on G2.com.
The tool is great for identifying where the bugs are, but you still do need to clarify to your team what a good quality comment is when using it. For example, typing - "Fix this" isnt terribly helpful and comment. A Good description of the issue is still required for the most part. Review collected by and hosted on G2.com.
BugHerd has completely transformed our QA process! Its built-in automations are a lifesaver, capturing errors, screenshots, and the exact locations of issues effortlessly. This has significantly reduced the back-and-forth communication, allowing our team to focus on solving problems rather than hunting them down.
What sets BugHerd apart is its seamless integrations with platforms like Monday.com. Connecting systems is now a breeze, and it keeps everyone aligned and on top of tasks. Whether you're managing a small project or a large-scale application, BugHerd simplifies and streamlines the process like no other tool we've used.
If you're looking to enhance your QA efficiency, collaboration, and overall workflow, BugHerd is a must-have. Highly recommend! Review collected by and hosted on G2.com.
There are a few additional features I’d love to see, like the ability to keep a project open but prevent new items from being added. That said, the BugHerd team is always incredibly responsive when we share feature requests, which is reassuring and shows their commitment to improvement. Review collected by and hosted on G2.com.
BugHerd is a superlative application that helps our agency team collaborate in real time, incorporate client feedback (and inevitable requests to extend scope), and reduce time-to-delivery of high caliber work. Review collected by and hosted on G2.com.
It would be somewhat useful to have a mobile interface, but not a priority. Review collected by and hosted on G2.com.
The ability to log bugs directly on the site, to share designs and communications with clients or team members separately has been a game changer for our team. We use BugHerd for every single project - it's now a very important part of the process for us. It's intuitive, easy to use, and incredibly easy to set up. Customer support is always amazing (and quick to respond). Review collected by and hosted on G2.com.
I don't have any dislikes at the moment! Review collected by and hosted on G2.com.
It's extensive bug tracking features, data archival, intuitive and fast User Experience is one of its highlights Review collected by and hosted on G2.com.
The clarity is sometimes not that clear and there is a room for improvement for some parts of its User Experience Review collected by and hosted on G2.com.
Pinpointing edits has never been easier, and the automatic screenshot with annotation capability is very handy. Even better is the ability to screen record with verbal explanation. BugHerd has really made it easy to increase our efficiency on a day-to-day basis during the QA process, as well as the client feedback process.
It was easy to set up our BugHerd account, and when we have a problem with the software, their customer support is very friendly and helpful via email. Review collected by and hosted on G2.com.
The notification system needs an overhaul. Turning on/off notifications isn't fully customizable and there's no internal inbox, so my email inbox is constantly being spammed. I've taken to filtering all notifications from BugHerd directly into a folder and never looking at them. Review collected by and hosted on G2.com.
We use BugHerd to QA as well as for client reviews. Clients love it because it only requires an extension and then it's seamless from there - just click and comment on what needs to be changed. On the agency side, this also encourages clients to be specific in their feedback, requiring them to think it through! As a project manager, it's so easy to drag and drop cards on the task board. Mass updating makes things go more quickly as well. Strong feature sets. Review collected by and hosted on G2.com.
Product suggestion - would love to be able to a place per project where I could add QA instructions, links, assignments, etc. So anyone that's been instructed to go check out the work on BugHerd can find the what/how of their assignment. The search/filtering functionality can be a little clunky and takes a minute to figure out how to use. Email notifications seem to be lacking (unless I'm missing something); I want to know if anyone has commented anywhere on a project, and it seems like you must be assigned for that to happen. As oversight, I need to manually check BH frequently vs being alerted. Review collected by and hosted on G2.com.
I like how everyone can collaborate in real time and provide feedback that is easy to interpret thanks to the tools such as pins and screenshots. Moreover, it's very easy to install and integrate to a website, and once it's done, with the help of the browser extension, you can activate it with 2 clicks. Review collected by and hosted on G2.com.
It can be a bit buggy sometimes with images not being taken or if the sites have password protection, this can lead to bugherd not working fully Review collected by and hosted on G2.com.
I love how much it speeds up our intern QA/QA processes and streamlines client feedback. The fact that it also captures browser info and provides screenshots makes it much easier for our developers to fix bugs. Review collected by and hosted on G2.com.
The client view is a bit limited and using auto correct when adding task descriptors is a little clunky. Review collected by and hosted on G2.com.
