Bridge Insure Reviews & Product Details - Page 2

We love that text messaging is included in our service and integrates with AMS. With a click of a button, text messages will export into our system. No need to pay for additional services through other carriers for texting. Bridge is also very simple and easy to use. Review collected by and hosted on G2.com.

We've had a few small hiccups along the way but their support team has always been great to work with and easy to reach. Review collected by and hosted on G2.com.

I love how simple the systeam is to navagate through text, fax, and call. Those are the iteams agents like us look for and somthing most other providers make complicated. The other that goes hand to hand with the software is the customer support given, they are a great team dedicated to help your issues the same day and always attentive. Review collected by and hosted on G2.com.

The couple things I do dislike is the certain outages where my clients complain my call sounding not clear or choppy. Review collected by and hosted on G2.com.

Call recording is a huge feature that we utilize for client records, along with the information at our fingertip for when calls were received/placed. The e-sign platform is very easy to use and I'm a big fan that it will download the files individually. Review collected by and hosted on G2.com.

I'm not crazy about not being able to pick up the phone for a call regarding support - Meetings have to be filed, but I do understand why. It's definitely not a deal breaker. Review collected by and hosted on G2.com.

They were very clear with expectations and product knowledge. The system does everything I need and has options to better monitor phone activity at my fingertips. Review collected by and hosted on G2.com.

It would be great if there was an option to have a different ring for an internal call transfer verses a call coming in from outside the agency. Review collected by and hosted on G2.com.

Bridge is able to handle the complexity of our company and our requests to tailor make a system that works for us. Review collected by and hosted on G2.com.

As someone who is not in IT but who handles most of the IT for our agency it can be tough to retrieve calls or determine a particular caller's path through our system to see where we can improve. Review collected by and hosted on G2.com.

We use our recorded conversations as 'Proof of coverage changes'. Saves time in obtaining signatures just to make a change. & If we mis-place a note, we can listen to the conversation again Review collected by and hosted on G2.com.

Soemtimes the calls recorded call doesn't show up & we have to CHAT to obtain it - Or they might take too long to show up. Review collected by and hosted on G2.com.

The user interface is intuitive and many trainings/tips are provided. Anytime I have a issue or feature I cant figure out on my own I use the chat option and a rep helps me get back on track fast. Review collected by and hosted on G2.com.

The call recording feature can be slow but once the call is available for review its a simple process. Review collected by and hosted on G2.com.

The most helpful thing about Bridge is that whenever a problem arises, Bridge Tech Support is always fast at dealing with fixing tickets and are reliable to go to. Having the Bridge phone dialer app makes it a lot easier as well to transfer calls, to receive calls and leave voicemails. Everything is on the app itself. I can even see who is online or offline. Review collected by and hosted on G2.com.

The least helpful thing about Bridge is that if I am an admin, I would like if I had access to change people's status if they are away from their desk or at lunch just so the receptionist is updated if they are at their desk or not especially if they work from home. Review collected by and hosted on G2.com.

The best thing that I like about Bridge is their customer support team is knowledgeable and quick to respond to tickets with any issues that come up, which aren't often. The system is intuitive and easy to navigate. Review collected by and hosted on G2.com.

The new Dave dialer lacks functionality compared Bridge Dialer. Review collected by and hosted on G2.com.

The VOIP I can run my office from anywhere Review collected by and hosted on G2.com.

CRM setup is difficult for me to handle and still run the office Review collected by and hosted on G2.com.