Breakcold Features
What are the features of Breakcold?
Sales Force Automation
- Contact & Account Management
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Desktop Integration
Marketing Automation
- Email Marketing
- Campaign Management
- Lead Management
Customer Support
- Customer Support Portal
- Knowledge Base
- Support Analytics
Integration
- Data Import & Export Tools
Mobile & Social
- Social Network Integration
Reporting & Analytics
- Reporting
- Dashboards
- Forecasting
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Technology Glossary Features
View definitions of the features and discover new technology terms.
Breakcold Categories on G2
Filter for Features
Platform
Customization | Based on 52 Breakcold reviews. Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. | 75% (Based on 52 reviews) | |
Workflow Capability | Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action. 52 reviewers of Breakcold have provided feedback on this feature. | 81% (Based on 52 reviews) | |
User, Role, and Access Management | As reported in 59 Breakcold reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 81% (Based on 59 reviews) | |
Internationalization | Based on 50 Breakcold reviews. Enables users to view and transact business with the same content in multiple languages and currencies. | 75% (Based on 50 reviews) | |
Sandbox / Test Environments | As reported in 46 Breakcold reviews. Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment. | 66% (Based on 46 reviews) | |
Document & Content Mgmt. | Allows consuming, publishing and editing content from a central interface. Content management for CRM systems might include presentations, documents, images and other related electronic files. 49 reviewers of Breakcold have provided feedback on this feature. | 68% (Based on 49 reviews) | |
Performance and Reliability | Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. This feature was mentioned in 59 Breakcold reviews. | 87% (Based on 59 reviews) | |
Output Document Generation | Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application. This feature was mentioned in 48 Breakcold reviews. | 70% (Based on 48 reviews) |
Sales Force Automation
Contact & Account Management | Based on 67 Breakcold reviews. Store and retrieve information associated to customer contacts and accounts. Track company-wide communication and information about contacts and accounts. | 94% (Based on 67 reviews) | |
Partner Relationship Mgmt. (PRM) | Manage partners by tracking channel partner leads and sales opportunities. Provide a partner portal to collaborate with channels on sales opportunities and to share product, pricing, quoting, ordering, and training information This feature was mentioned in 60 Breakcold reviews. | 83% (Based on 60 reviews) | |
Opportunity & Pipeline Mgmt. | Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. This feature was mentioned in 66 Breakcold reviews. | 92% (Based on 66 reviews) | |
Task / Activity Management | Manage and track tasks and activities. Assign due dates and integrate to calendars to manage daily schedules and priorities. This feature was mentioned in 66 Breakcold reviews. | 80% (Based on 66 reviews) | |
Territory & Quota Management | Assign and manage sales quotas and territories. Track progress against quotas. Change as needed. This feature was mentioned in 57 Breakcold reviews. | 71% (Based on 57 reviews) | |
Desktop Integration | Based on 61 Breakcold reviews. Allows users to sync their Email, Calendar and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration. | 72% (Based on 61 reviews) | |
Product & Price List Management | Based on 55 Breakcold reviews. Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system. | 70% (Based on 55 reviews) | |
Quote & Order Management | As reported in 53 Breakcold reviews. Allows users to create a quote to be provided to a customer that contain at least products, prices and associated discounts. Order management allows users to process orders that contain products, prices and associated discounts. | 65% (Based on 53 reviews) | |
Customer Contract Management | Management of contracts made with customers. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution. 54 reviewers of Breakcold have provided feedback on this feature. | 72% (Based on 54 reviews) |
Marketing Automation
Email Marketing | Based on 65 Breakcold reviews. Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing and auto-responders. | 90% (Based on 65 reviews) | |
Campaign Management | Based on 62 Breakcold reviews. Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time. | 90% (Based on 62 reviews) | |
Lead Management | Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification. This feature was mentioned in 68 Breakcold reviews. | 94% (Based on 68 reviews) | |
Marketing ROI Analytics | Enables analysis of effectiveness of an organizations various marketing activities 53 reviewers of Breakcold have provided feedback on this feature. | 75% (Based on 53 reviews) |
Customer Support
Customer Support Portal | Provides a convenient way for customers to get answers to inquiries, post service issues, place orders, view order histories, and gain access to other information contained in the knowledge base. This feature was mentioned in 71 Breakcold reviews. | 85% (Based on 71 reviews) | |
Knowledge Base | As reported in 71 Breakcold reviews. Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. | 84% (Based on 71 reviews) | |
Call Center Features | Allows customer support professionals access to all information required to support the customer including customer information, case history and related customer social activity. Common features include: call recording, analytics, workforce management, call script management, and compliance management. This feature was mentioned in 61 Breakcold reviews. | 61% (Based on 61 reviews) | |
Support Analytics | Based on 65 Breakcold reviews. Enables analysis of customer support activities to optimize customer support professionals, processes and tools. | 77% (Based on 65 reviews) |
Integration
Data Import & Export Tools | Based on 61 Breakcold reviews. Ability to input, modify and extract data from the application in bulk through a structured file. | 83% (Based on 61 reviews) | |
Integration APIs | As reported in 58 Breakcold reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. | 80% (Based on 58 reviews) | |
Breadth of Partner Applications | To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product. 50 reviewers of Breakcold have provided feedback on this feature. | 72% (Based on 50 reviews) |
Mobile & Social
Social Collaboration Features | Based on 61 Breakcold reviews. Enables multiple users to interact by sharing information to achieve a common goal. Social collaboration focus's on the identification of groups and collaboration spaces in which messages are explicitly directed at the group and the group activity feed is seen the same way by everyone | 92% (Based on 61 reviews) | |
Social Network Integration | As reported in 62 Breakcold reviews. Use public social networks to listen and engage with customers. Allows users to filter what’s important and respond quickly. Often this functionality allows questions and requests from customers on social networks to case management. | 94% (Based on 62 reviews) | |
Mobile User Support | Allows software to be easily used on multiple mobile devices include phone and tablet devices. 52 reviewers of Breakcold have provided feedback on this feature. | 69% (Based on 52 reviews) |
Reporting & Analytics
Reporting | Based on 65 Breakcold reviews. Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports. | 82% (Based on 65 reviews) | |
Dashboards | Based on 70 Breakcold reviews. An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance | 88% (Based on 70 reviews) | |
Forecasting | Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates. This feature was mentioned in 62 Breakcold reviews. | 73% (Based on 62 reviews) |
Integrated Workflows
Task Management | Automates in-system tasks and provides reminders and details for manual tasks for sales team members to complete. This feature was mentioned in 10 Breakcold reviews. | 92% (Based on 10 reviews) | |
Email Tracking/Automation | Integrates tightly with email inbox and allows the scheduling and tracking of email outreach and correspondence. 11 reviewers of Breakcold have provided feedback on this feature. | 91% (Based on 11 reviews) | |
Calls and Voice | Provides sales dialer functionality or integrates tightly with dialer software, with useful automation and high-quality calls. | Not enough data | |
Other Outreach Options | Provides relevant automation in sales channels outside of email and calls, like social media posts, SMS text messages and more. 10 reviewers of Breakcold have provided feedback on this feature. | 93% (Based on 10 reviews) | |
CRM Integration | Based on 11 Breakcold reviews. Provides two-way integration with sales CRM: (1) Tracking sales team actions and prospect responses and (2) Pulling CRM data to populate and personalize sales outreach. | 97% (Based on 11 reviews) | |
Calendar | Integrates with calendar software so users can seamlessly schedule calls. | Not enough data | |
Shared Records | Automatically assign strategic leads and accounts to individual reps in a shared bucket for anyone to work on. | Not enough data |
Repeatability and Reportability
Content Management | Retains and incorporates company-approved messaging and presentations into emails, calls, meetings, etc. | Not enough data | |
Workflow Management | As reported in 11 Breakcold reviews. Orchestrates automated sales tasks and outreach across a number of channels (email, calls, social media, etc.) and/or integrated systems. | 98% (Based on 11 reviews) | |
Workflow Performance | As reported in 11 Breakcold reviews. Reports on the effectiveness of an entire outreach workflow as well as the effectiveness of specific marketing materials, messaging, outreach tactics, and team members. | 98% (Based on 11 reviews) | |
Sales Coaching and Insights | As reported in 10 Breakcold reviews. Surfaces relevant insights about how a team member can perform better, either with improved sales techniques or prospect-specific hints. | 88% (Based on 10 reviews) | |
Gamification | Provides gamifaction features to rank sales reps on performance | Not enough data |
AI and Automation
Lead Prioritization | Allows users to create lead prioritization rules to prioritize the msot important bueyrs and customers. 12 reviewers of Breakcold have provided feedback on this feature. | 97% (Based on 12 reviews) | |
Lead Scoring | As reported in 10 Breakcold reviews. Provides lead scoring features that allow user to target leads that are the most qualified and likely to engage | 95% (Based on 10 reviews) | |
Best Time of Day Scheduling | Provides features that allow users to identify and automate the best time to send out emails or other sales engagement communcations | Not enough data | |
Buyer Intelligence | Provides features that allow users to have insight into buyer profiles such as likelihood to respond to emails and calls. | Not enough data | |
Machine Learning | See feature definition | Provides AI and machine learning features that offer predictive recommendations no how to engage with buyers
based on historical buyer behavior. | Not enough data |
