BOTWISE Pros and Cons

The instant access of any document has been a life changing feature for us, as we deal in documents most of the time. Now without any hassle I can search the needed document with ease. Review collected by and hosted on G2.com.

The more the metric available on the dashboard the better may be they can start working on that part, apart from it I'm more than happy with the efficiency. Review collected by and hosted on G2.com.

I didn't realize the need for stats of documents used by my team members until I saw them in Botwise. We have a quite high turnover rate in the team and we onboard new people all the time. Now I can see if they got familiar with particular documents, what are they looking for and how much time they spent and when on particular things. Review collected by and hosted on G2.com.

I could use much more insights on customer care agents usage and trends, maybe some kinds of reports that can be exported to PDFs so I can share them with my managers Review collected by and hosted on G2.com.

Ease of the search - we get results grouped under documents and paragraphs so we can easily see what information relates to which documents and topics. Browsing through multiple search results matching the query is very effective. Review collected by and hosted on G2.com.

PDFs processing needs a bit of additional work. We don't get such nice results for queries related to documents in that format. Some additional integrations with our existing apps would be beneficial too. Review collected by and hosted on G2.com.

I really like quick access to the information we have gathered in multiple places, BOTWISE helps to quickly find what I need without remembering where exactly it was located. The search inside the documents works really well! Review collected by and hosted on G2.com.

Configuring external integrations is not automatically done, it needs to be done with the support of the customer care team from BOTWISE but fortunately, it goes rather smooth. Review collected by and hosted on G2.com.

I really like adding new articles and not having to use the word and pdfs anymore. So far we had a knowledge base of hundreds of words and finding answers from them was really hard. We uploaded everything to Botwise and now we can find exactly what we want in most of the cases, instantly Review collected by and hosted on G2.com.

Not sure, maybe improved and more advanced copy-pasting possibility so we can easier move what we want into Botwise. Some kinds of auto-formatting of pdfs/presentations into articles. Review collected by and hosted on G2.com.

Ease of use, straight-forward set-up, instant ROI and tailored, customer-oriented support provided by experienced staff members. Review collected by and hosted on G2.com.

Nothing in particular. BOTWISE seems to be dynamically developing and expanding its presence. They're on-target to be a global brand and help organisations struggling with problems caused by data silos worldwide. Review collected by and hosted on G2.com.