BOTWISE
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BOTWISE
By BOTWISE.io
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4.8 out of 5 stars
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BOTWISE Reviews & Product Details

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BOTWISE Overview

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What is BOTWISE?

BOTWISE speeds up access to distributed company knowledge from a single place, saving even 90% of time spent on searching and gathering information. It helps manage distributed knowledge in organizations, designed specifically for teams that work with large amounts of information, data and repetitive queries on a daily basis. The solution uses AI and natural language processing (NLP) to efficiently search through thousands of files and systems. Custom algorithms can read data from any type of document, and users gain instant access to all the information they need from one place - a dedicated web app, a chatbot on your website, an add-on to one of your systems or internal communicators such as Slack or MS Teams.

BOTWISE Details
Discussions
BOTWISE Community
Languages Supported
English, Polish
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Product Description

BOTWISE makes it possible to save up to 90% of the time spent on searching and gathering information - for both your employees and clients. It helps manage distributed knowledge in organizations, designed specifically for teams that work with large amounts of information, data and repetitive queries on a daily basis. The solution uses AI and natural language processing (NLP) to efficiently search through thousands of files and systems. Custom algorithms can read data from any type of documents, and users gain instant access to all the information they need from one place - a dedicated web app, chatbot on your website, add-on to one of your systems or internal communicator such as Slack or MS Teams.

Seller Details
Seller
BOTWISE.io
HQ Location
Wrocław, PL
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Janek N.
JN
Overview Provided by:
Janek Nowak

Recent BOTWISE Reviews

Ayan M.
AM
Ayan M.Mid-Market (51-1000 emp.)
4.0 out of 5
"Unbelievable efficiency with Botwise."
The instant access of any document has been a life changing feature for us, as we deal in documents most of the time. Now without any hassle I can ...
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Pro tip: use BOTWISE"
Ease of use, straight-forward set-up, instant ROI and tailored, customer-oriented support provided by experienced staff members.
Read more
A
Agnieszka .Mid-Market (51-1000 emp.)
5.0 out of 5
"Fantastic co-operation with BOTWISE!"
Ease of the search - we get results grouped under documents and paragraphs so we can easily see what information relates to which documents and top...
Read more
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0 people requested security information

BOTWISE Media

BOTWISE Demo - Context search
State-of-the-art context search for fast access to all answers you need
BOTWISE Demo - Knowledge base
Advanced knowledge base management - external documents, internal articles, synonyms dictionary and updates
BOTWISE Demo - Worklfows
Visual builder for complex process with reusable components
BOTWISE Demo - Analitics for managers
Get insights into your team's knowledge and performance
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Have you used BOTWISE before?
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6 BOTWISE Reviews

4.8 out of 5
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6 BOTWISE Reviews
4.8 out of 5
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4.8 out of 5
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BOTWISE Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.
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Ayan M.
AM
Marketing Executive
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BOTWISE?

The instant access of any document has been a life changing feature for us, as we deal in documents most of the time. Now without any hassle I can search the needed document with ease. Review collected by and hosted on G2.com.

What do you dislike about BOTWISE?

The more the metric available on the dashboard the better may be they can start working on that part, apart from it I'm more than happy with the efficiency. Review collected by and hosted on G2.com.

What problems is BOTWISE solving and how is that benefiting you?

Handling so much of documents and search through them for a proper answer was hugely time taking proces for us previously but with the integration of botwise the whole process become much smoother and more efficient. Review collected by and hosted on G2.com.

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Andrzej R.
AR
Founder | CEO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about BOTWISE?

I didn't realize the need for stats of documents used by my team members until I saw them in Botwise. We have a quite high turnover rate in the team and we onboard new people all the time. Now I can see if they got familiar with particular documents, what are they looking for and how much time they spent and when on particular things. Review collected by and hosted on G2.com.

What do you dislike about BOTWISE?

I could use much more insights on customer care agents usage and trends, maybe some kinds of reports that can be exported to PDFs so I can share them with my managers Review collected by and hosted on G2.com.

What problems is BOTWISE solving and how is that benefiting you?

As a manager of the customer service team, I get a much better view of what my team knows, what documents they got familiar with, and which they haven't read. It helps me to maintain a high quality of service for my people. Review collected by and hosted on G2.com.

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A
MANAGER
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about BOTWISE?

Ease of the search - we get results grouped under documents and paragraphs so we can easily see what information relates to which documents and topics. Browsing through multiple search results matching the query is very effective. Review collected by and hosted on G2.com.

What do you dislike about BOTWISE?

PDFs processing needs a bit of additional work. We don't get such nice results for queries related to documents in that format. Some additional integrations with our existing apps would be beneficial too. Review collected by and hosted on G2.com.

What problems is BOTWISE solving and how is that benefiting you?

We have over 1500 documents in different formats. Our 35k+ agents use information from those documents while working with clients in the field - selling and supporting multiple clients' insurance products. Thanks to BOTWISE it will be possible for them to easily and quickly find answers in those documents saving a lot of our client's time and overall service quality. Review collected by and hosted on G2.com.

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AE
Project Manager
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Validated Reviewer
Review source: Organic
What do you like best about BOTWISE?

I really like quick access to the information we have gathered in multiple places, BOTWISE helps to quickly find what I need without remembering where exactly it was located. The search inside the documents works really well! Review collected by and hosted on G2.com.

What do you dislike about BOTWISE?

Configuring external integrations is not automatically done, it needs to be done with the support of the customer care team from BOTWISE but fortunately, it goes rather smooth. Review collected by and hosted on G2.com.

What problems is BOTWISE solving and how is that benefiting you?

We solve problems by helping our customers to help with their issues. It takes us now much less time to find the right information in our wast knowledge base and we limited the need for people to ask questions to the whole team on MS Teams all the time. Review collected by and hosted on G2.com.

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GC
QA Engineer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about BOTWISE?

I really like adding new articles and not having to use the word and pdfs anymore. So far we had a knowledge base of hundreds of words and finding answers from them was really hard. We uploaded everything to Botwise and now we can find exactly what we want in most of the cases, instantly Review collected by and hosted on G2.com.

What do you dislike about BOTWISE?

Not sure, maybe improved and more advanced copy-pasting possibility so we can easier move what we want into Botwise. Some kinds of auto-formatting of pdfs/presentations into articles. Review collected by and hosted on G2.com.

What problems is BOTWISE solving and how is that benefiting you?

We struggled with finding right answers from our docs on a shared drive and Botwise solved that problem at the same time, we didn't have to manually change all documents for a certain format Review collected by and hosted on G2.com.

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Verified User in Management Consulting
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about BOTWISE?

Ease of use, straight-forward set-up, instant ROI and tailored, customer-oriented support provided by experienced staff members. Review collected by and hosted on G2.com.

What do you dislike about BOTWISE?

Nothing in particular. BOTWISE seems to be dynamically developing and expanding its presence. They're on-target to be a global brand and help organisations struggling with problems caused by data silos worldwide. Review collected by and hosted on G2.com.

What problems is BOTWISE solving and how is that benefiting you?

It works like magic if you're looking to organise data and find what is relevant to you from one location. No more need to open 100s of tabs and windows. Review collected by and hosted on G2.com.

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Pros and Cons Details
BOTWISE