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BotSpace
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BotSpace
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4.7 out of 5 stars
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BotSpace Reviews & Product Details - Page 2

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BotSpace Overview

Editedit
What is BotSpace?

BotSpace helps businesses grow faster with WhatsApp by providing tools that help automate notifications, deliver first-class support and drive more sales You can broadcast messages and integrate WhatsApp with third-party software such as Hubspot, Razorpay, Shopify, BigCommerce, Zapier, ChatGPT etc.

BotSpace Details
Discussions
BotSpace Community
Languages Supported
English, Portuguese, Spanish
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Product Description

BotSpace is the new front line of your customer service! By underpinning your support strategy, BotSpace’s no-code, AI chatbot raises CSAT, reduces churn, and drives revenue - while freeing live agents to have a greater impact.

Seller Details
Seller
BotSpace
Year Founded
2017
HQ Location
Pune, Maharashtra
Twitter
@botspaceHQ
37 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Description

BotSpace is an early-stage, fast-growing B
B platform for businesses to automate customer support and engagement on Whatsapp. Through our cutting-edge customer engagement software built on WhatsApp’s Business API, businesses are now able to have personalized conversations, be easily accessible, and engage with their customers in real-time - at scale! This is made possible through BotSpace's easy-to-use platform that can be made up and running in no time. As a result, small and medium businesses have embraced the platform rapidly, and thousands of customers across 13 countries are now using BotSpace within just a year of launch.

Mayur M.
MM
Overview Provided by:
Mayur More
Building Conversational Interfaces 🤖 at BotSpace

Recent BotSpace Reviews

NANCY MADELAINE V.
NV
NANCY MADELAINE V.Small-Business (50 or fewer emp.)
5.0 out of 5
"The support and ease of use make it the best option on the market."
I have personalized customer support to assist me in the onboarding process, it generates the reports I need, and it is a very easy-to-use platform...
Read more
Waqar A.
WA
Waqar A.Small-Business (50 or fewer emp.)
4.5 out of 5
"Good tool with automation and prompt customer support"
Good tool with automation and prompt customer support. Very helpful and supportive. Bulk messaging, scheduling, automation and workflows. Ease of U...
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Great team and software"
There are always here for anything we need, the app is great and my life is more easy with them :) Using it every day all day long and their inte...
Read more

BotSpace Pricing

Starter
$49.00
Per Month
Pro
$99.00
Per Month
Premium
$299.00
Per Month
See all 3 BotSpace pricing levels
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BotSpace Media

BotSpace Demo - Broadcast Messsages
Reach out to your customers with relevant communication to build recall and boost sales.
BotSpace Demo - Automate Workflows
Easily build and automate interactive conversations with our visual drag n' drop chatbot builder.
BotSpace Demo - Shared Team Inbox
Collaborate with teammates to provide superior customer support using a single WhatsApp number.
BotSpace Demo - Send Newsletters
With GDPR-compliant opt-in collection, segment audiences and send WhatsApp newsletters.
BotSpace Demo - 24x7 Support
Other features and support
BotSpace Demo - Mobile
Shared inbox is available on both iOS and Android
Answer a few questions to help the BotSpace community
Have you used BotSpace before?
Yes

24 BotSpace Reviews

4.7 out of 5
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24 BotSpace Reviews
4.7 out of 5
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4.7 out of 5
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BotSpace Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BotSpaceQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
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SM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about BotSpace?

You may initiate the flow upon adding a label. Review collected by and hosted on G2.com.

What do you dislike about BotSpace?

If you send media, you need to wait until all of it has been sent the same chat Review collected by and hosted on G2.com.

What problems is BotSpace solving and how is that benefiting you?

Botspace did my business automation Review collected by and hosted on G2.com.

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LW
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BotSpace?

I personally liked the green and white user-friendly interface of Botspace. With automated bots, it has become possible to send mass whatsapp messages / replies at once in not more than few clicks. Configuring the API automation is not very difficult. Moreover, reports generated are simplified. Review collected by and hosted on G2.com.

What do you dislike about BotSpace?

Nothing to dislike about the product as yet. It served my requirements thus far. Review collected by and hosted on G2.com.

What problems is BotSpace solving and how is that benefiting you?

I'm working on an university project to sell our products. The communication has to be done on multiple channels including whatsapp. I used Botspace API automation to answer whatsapp replies and send messages as our requirements. It has reduced time to address queries and improved overall cutomer engagement and ultimately, our monthly target has increased. Review collected by and hosted on G2.com.

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Andrea O.
AO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about BotSpace?

nice UX, simple to use. Cannot work without it Review collected by and hosted on G2.com.

What do you dislike about BotSpace?

Nothing. It fits perfectly my needs. I don't know how I worked without it before Review collected by and hosted on G2.com.

What problems is BotSpace solving and how is that benefiting you?

One interface, multiple users. Smooth integrations with hubspot Review collected by and hosted on G2.com.

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NS
Account Executive
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BotSpace?

Whatsapp has become a hotspot for marketers and BotSpace helps us in enabling interactions over the platform with our learners community. We like the integration and the simplicity it brings in to make things work seemlessly. Review collected by and hosted on G2.com.

What do you dislike about BotSpace?

The one obvious limitation is that it is only focused on Whatsapp whereas I believe that it should have more such platforms to enable an umbrella sort of overview. Review collected by and hosted on G2.com.

What problems is BotSpace solving and how is that benefiting you?

Botspace acts as one user centric platform to enable all the interactions over whatsapp and due to which we have been able to grow our learners community on whatsapp by 167%. We enjoyed BotSpace and the power to design and navigate is simply awesome. Review collected by and hosted on G2.com.

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Shrijal T.
ST
Software Engineer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BotSpace?

Bot space Automation tools can help businesses save time and effort by automating repetitive tasks and it easily integrates with a variety of third-party platforms, such as CRM systems and e-commerce platforms. Review collected by and hosted on G2.com.

What do you dislike about BotSpace?

I think it is little costly for just WhatsApp chat bot Review collected by and hosted on G2.com.

What problems is BotSpace solving and how is that benefiting you?

Increased efficiency and productivity with the help of automation and it is helping to analyze valuable insights that businesses can use to improve their marketing, sales, and support strategies. Review collected by and hosted on G2.com.

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Andreas M.
AM
Country Managing Director
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about BotSpace?

Easy way to import contacts and fast answertime of support. Review collected by and hosted on G2.com.

What do you dislike about BotSpace?

That you just have 24 hours to answer a chat, afterwards you must send a template to reactivate the chat. Review collected by and hosted on G2.com.

What problems is BotSpace solving and how is that benefiting you?

More efficient customer support Review collected by and hosted on G2.com.

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ES
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BotSpace?

It has everything I need as a tech person.

Customer support is quick and responsive.

Interface is easy and understandable. Review collected by and hosted on G2.com.

What do you dislike about BotSpace?

There is nothing I could dislike about BotSpace, It has made my life even more easier. Review collected by and hosted on G2.com.

What problems is BotSpace solving and how is that benefiting you?

It has the ability to grow your business effectively. It manages my customers very happily and easily. Review collected by and hosted on G2.com.

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Shubham P.
SP
Network Administrator
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about BotSpace?

The unlimited incoming and outgoing messages feature is truly beneficial for businesses of all sizes. Also, the API and Webhooks provide excellent flexibility to integrate it with our existing systems. Review collected by and hosted on G2.com.

What do you dislike about BotSpace?

The Lite Onboarding might not be sufficient for all businesses. As we expand, I'd love to see more in-depth training resources. Review collected by and hosted on G2.com.

What problems is BotSpace solving and how is that benefiting you?

BotSpace offers a one-stop solution for customer interactions on WhatsApp. This has saved us countless hours in customer service time, as well as helped in segmenting and tagging customers effectively thanks to the 'Customer Tags' feature. Review collected by and hosted on G2.com.

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Farhan A.
FA
Senior Web Developer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BotSpace?

Helps to connect business with billions of users around the world Review collected by and hosted on G2.com.

What do you dislike about BotSpace?

Its should be free so its flows to widely Review collected by and hosted on G2.com.

What problems is BotSpace solving and how is that benefiting you?

Lernt new things via solving a problem, whatsapp business API Review collected by and hosted on G2.com.

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RC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about BotSpace?

Their customer service and user experience is top notch. Being a fairly tech savy person I could navigate and build the system with ease. They easily integrated in my existing systems. Review collected by and hosted on G2.com.

What do you dislike about BotSpace?

Nothing as of now. Its doing pretty well in its place Review collected by and hosted on G2.com.

What problems is BotSpace solving and how is that benefiting you?

We don't have to manually engage or interact with custoemrs any more. Automation has improvised everything. Made the customer retention better Review collected by and hosted on G2.com.

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BotSpace