BotSpace Reviews & Product Details

The chatbot has made it easier for us to monitor our communications with our clients and ensure that we can promptly reply to all our customers. We can ensure a standardised response without having deployed a dedicated resource. We can offload a lot from our admission counsellors and can automate the process.

the issue in the next few weeks. Review collected by and hosted on G2.com.

I would wish for a data backup of the flows. Needless to say, Botspace is dedicated to serving us better and I am sure they will resolve the issue in a few weeks. Review collected by and hosted on G2.com.

I have personalized customer support to assist me in the onboarding process, it generates the reports I need, and it is a very easy-to-use platform. I had support during the implementation process, and I also think it has an excellent price-quality ratio.

It is a platform that the company uses daily to manage conversations with customers, send automatic appointment reminders, and provide post-sale follow-up. Review collected by and hosted on G2.com.

I would like it to be possible to integrate with Instagram, Facebook, and have all the Meta apps on a single platform. Review collected by and hosted on G2.com.

Implementation goes as easy as it can be. Same applies to CRM integrations. The User Interface is simple without much ado. No wasted time trying to find the most used options.

Talking about the Hubspot integration, there's no competitor. No blocked features by tier, no errors trying to connect it, easy automations configuration... tried several other Whatsapp services and this was the main deal breaker.

You get 5 seats for the Starter plan, 25 for Pro and unlimited in Business. All three plans have round robin assignment and all automation features unlocked with unlimited workflows.

This means you only have to upgrade plans when your business grows and not when you lack a feature that's essential for your messaging operations.

Customer support is great, always willing to help you quickly and amicably. Review collected by and hosted on G2.com.

You can't delete channels by yourself so you need to contact customer support, which can take a while.

I had to wait too much for support. I'm currently in Mexico and communications only started until 2:00 am CST. I've been told it was a temporal issue, so it might get better over time. Review collected by and hosted on G2.com.

BotSpace is the perfect tool to automate whatsapp messages and the support is top level Review collected by and hosted on G2.com.

it is simply exactly what I was looking for Review collected by and hosted on G2.com.

There are always here for anything we need, the app is great and my life is more easy with them :)

Using it every day all day long

and their integration to my hubspot CRM is great

A lot of great things to do with, but in the same time very simple to use

Great Support team ! Review collected by and hosted on G2.com.

only the catalogue in the API missing and they are working on it Review collected by and hosted on G2.com.

The speed and effectiveness of their support, the ease of connection and implementation. Review collected by and hosted on G2.com.

For the moment, nothing negative, it has always been effective. Review collected by and hosted on G2.com.

Good tool with automation and prompt customer support. Very helpful and supportive. Bulk messaging, scheduling, automation and workflows. Ease of Use,

Ease of Implementation & Ease of Integration. Review collected by and hosted on G2.com.

All good so far. They can work on pricing a bit. Review collected by and hosted on G2.com.

BotSpace is a game-changer for businesses. The Agent Analytics & Reporting feature is amazing; it helps us understand the patterns of customer interactions and makes data-driven decisions. The ChatGPT Integration is also a nice touch for those looking to enhance their customer service with natural language processing. Review collected by and hosted on G2.com.

The only downside might be the pricing for additional numbers; $19 can add up if you operate in multiple countries. However, the plethora of features it offers justifies the cost for the most part. Review collected by and hosted on G2.com.

BotSpace is one of the most complete platforms on the market. It helps our company to have greater control over sellers. Review collected by and hosted on G2.com.

I cannot personalize the profiles myself. Review collected by and hosted on G2.com.

Botspace is very user friendly and does what its supposed to do flawlessly. But what impressed me the most is their prompt support! They are always happy to help and extremely timely with their replies.

Its a product that works and a team you can rely on! Review collected by and hosted on G2.com.

Nothing as of now. Everything works fine. Review collected by and hosted on G2.com.