Botsonic Features
What are the features of Botsonic?
Self-Service Experience
- Knowledge Base
- Searchable Articles
- Mobile Optimization
Self-Service Platform
- Automation
Responses
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences
Platform
- Live chat
- Integrations
- Branding
- Analytics
- Role-based access
- Collection of information
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Self-Service Experience
Knowledge Base | Provides a repository of information that can be used by those seeking support. 11 reviewers of Botsonic have provided feedback on this feature. | 89% (Based on 11 reviews) | |
Searchable Articles | Makes articles in the knowledge base searchable on the web. 11 reviewers of Botsonic have provided feedback on this feature. | 88% (Based on 11 reviews) | |
Community Forums | Enables users to engage with other users to solve common issues. This feature was mentioned in 11 Botsonic reviews. | 83% (Based on 11 reviews) | |
Mobile Optimization | As reported in 11 Botsonic reviews. Optimizes the customer self-service experience on mobile devices | 88% (Based on 11 reviews) | |
Personalization | Gives the user targeted, personalized results based on their activity or preferences 11 reviewers of Botsonic have provided feedback on this feature. | 91% (Based on 11 reviews) |
Self-Service Platform
Branding | Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. 11 reviewers of Botsonic have provided feedback on this feature. | 85% (Based on 11 reviews) | |
Automation | As reported in 11 Botsonic reviews. Automates some or all operation related tasks | 86% (Based on 11 reviews) | |
Artificial Intelligence | Utilizes artificial intelligence to improve workflows or customer experiences 11 reviewers of Botsonic have provided feedback on this feature. | 91% (Based on 11 reviews) | |
Integrations | Based on 11 Botsonic reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools | 82% (Based on 11 reviews) |
Responses
Customization | Based on 60 Botsonic reviews. Customize your chat workflows with rules and automations. | 88% (Based on 60 reviews) | |
Control | Control who the chatbot converses with (and when). 60 reviewers of Botsonic have provided feedback on this feature. | 87% (Based on 60 reviews) | |
Route To Human | Based on 60 Botsonic reviews. Has the ability to connect interlocator with a human agent when the need arises. | 80% (Based on 60 reviews) | |
Menu bars | As reported in 59 Botsonic reviews. Can provide interlocators with menus, through which they can choose a relevant response. | 84% (Based on 59 reviews) | |
Drip sequences | Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. This feature was mentioned in 56 Botsonic reviews. | 82% (Based on 56 reviews) |
Platform
Live chat | As reported in 59 Botsonic reviews. Provide tools for live chat on one's website. | 82% (Based on 59 reviews) | |
Integrations | As reported in 59 Botsonic reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. | 84% (Based on 59 reviews) | |
Branding | Has the ability to customize look and feel of chatbot to match` company branding. 58 reviewers of Botsonic have provided feedback on this feature. | 85% (Based on 58 reviews) | |
Analytics | Based on 56 Botsonic reviews. Gives user the ability to analyze conversations with the chatbot and see its performance. | 85% (Based on 56 reviews) | |
Role-based access | As reported in 57 Botsonic reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc. | 80% (Based on 57 reviews) | |
Collection of information | Based on 56 Botsonic reviews. Can collect and store information from interlocators, such as email, phone number, etc. | 86% (Based on 56 reviews) |
