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4.9 out of 5
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Botsonic Features
What are the features of Botsonic?
Self-Service Experience
- Searchable Articles
- Community Forums
- Personalization
Self-Service Platform
- Integrations
Responses
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences
Platform
- Live chat
- Integrations
- Branding
- Analytics
- Role-based access
- Collection of information
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Botsonic Categories on G2
Filter for Features
Self-Service Experience
Knowledge Base | Based on 12 Botsonic reviews. Provides a repository of information that can be used by those seeking support. | 90% (Based on 12 reviews) | |
Searchable Articles | As reported in 12 Botsonic reviews. Makes articles in the knowledge base searchable on the web. | 89% (Based on 12 reviews) | |
Community Forums | Enables users to engage with other users to solve common issues. 12 reviewers of Botsonic have provided feedback on this feature. | 85% (Based on 12 reviews) | |
Mobile Optimization | Based on 12 Botsonic reviews. Optimizes the customer self-service experience on mobile devices | 89% (Based on 12 reviews) | |
Personalization | As reported in 12 Botsonic reviews. Gives the user targeted, personalized results based on their activity or preferences | 92% (Based on 12 reviews) |
Self-Service Platform
Branding | Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. This feature was mentioned in 12 Botsonic reviews. | 86% (Based on 12 reviews) | |
Automation | Automates some or all operation related tasks 12 reviewers of Botsonic have provided feedback on this feature. | 88% (Based on 12 reviews) | |
Artificial Intelligence | As reported in 12 Botsonic reviews. Utilizes artificial intelligence to improve workflows or customer experiences | 90% (Based on 12 reviews) | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 12 Botsonic reviews. | 81% (Based on 12 reviews) |
Responses
Customization | As reported in 62 Botsonic reviews. Customize your chat workflows with rules and automations. | 88% (Based on 62 reviews) | |
Control | Control who the chatbot converses with (and when). 62 reviewers of Botsonic have provided feedback on this feature. | 87% (Based on 62 reviews) | |
Route To Human | Has the ability to connect interlocator with a human agent when the need arises. This feature was mentioned in 62 Botsonic reviews. | 81% (Based on 62 reviews) | |
Menu bars | As reported in 61 Botsonic reviews. Can provide interlocators with menus, through which they can choose a relevant response. | 84% (Based on 61 reviews) | |
Drip sequences | Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. This feature was mentioned in 58 Botsonic reviews. | 82% (Based on 58 reviews) |
Platform
Live chat | As reported in 61 Botsonic reviews. Provide tools for live chat on one's website. | 83% (Based on 61 reviews) | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. This feature was mentioned in 61 Botsonic reviews. | 84% (Based on 61 reviews) | |
Branding | Based on 60 Botsonic reviews. Has the ability to customize look and feel of chatbot to match` company branding. | 85% (Based on 60 reviews) | |
Analytics | Gives user the ability to analyze conversations with the chatbot and see its performance. 57 reviewers of Botsonic have provided feedback on this feature. | 85% (Based on 57 reviews) | |
Role-based access | Based on 59 Botsonic reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc. | 80% (Based on 59 reviews) | |
Collection of information | Can collect and store information from interlocators, such as email, phone number, etc. This feature was mentioned in 57 Botsonic reviews. | 86% (Based on 57 reviews) |
Generative AI
AI Text Summarization | Based on 11 Botsonic reviews. Condenses long documents or text into a brief summary. | 91% (Based on 11 reviews) |
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