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Book4Time Reviews & Product Details

Book4Time Overview

What is Book4Time?

Book4Time is the leading cloud-based spa & ancillary revenue management software for the world’s top hotels and resorts, used by more Forbes 5-Star resorts than any other vendor. Book4Time manages the end-to-end guest experience for international hotels, resorts, casinos, golf, and private member clubs operating in over 100 countries worldwide and is the preferred solution for some of the world’s largest and most prestigious brands. Book4Time Spa Features Include: Integrations with over 80+ Hotel Systems (PMS, Payment Gateway, Guest Interaction), Loyalty Program Management, Special Offers & Discounts, Guest CRM, Inventory Management, Reporting and Dashboards, SMS/Email Appointment Confirmations and Reminders, Package Management, Membership and Subscriptions Management, Commission and Incentive Handling, Online & Mobile Spa Bookings, Activity and Class Booking, Mobile Access on any Device and Digital Intake/Waiver Forms.

Book4Time Details
Product Website
Languages Supported
Arabic, German, Portuguese, Russian, Spanish, Chinese (Simplified)
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Product Description

Book4Time is the spa industry's leading all-in-one cloud-based management software. Top spa brands in 60+ countries use Book4Time.


Seller Details
Seller
Book4Time
Company Website
Year Founded
2004
HQ Location
Markham, CA
Twitter
@Book4Time
642 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Description

Spa and Ancillary Revenue Management software for the spa & wellness industry.


Sal C.
SC
Overview Provided by:

Recent Book4Time Reviews

Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Great for scheduling"
It is very strong for a scheduler and manages appointments/activities. The implementation was easy and their Team very helpful
Laura P.
LP
Laura P.Small-Business (50 or fewer emp.)
5.0 out of 5
"Easy to use, complete and user friendly"
The efficiency that it provides, and the thorough reports
AK
Anne K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Friendly system to use"
Frienly system to use and the team of Book4time always support you whenever you have any question
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Book4Time Media

Book4Time Demo - Book4Time core product
KPI Reporting, scheduling and mobile booking all at your fingertips.
Book4Time Demo - Mobile group booking
Book one or more services right from your mobile device.
Book4Time Demo - Upselling
Upsell customers right from your custom online booking site generating more revenue without adding any additional time to the service being booked.
Play Book4Time Video

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Have you used Book4Time before?
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16 Book4Time Reviews

4.4 out of 5
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16 Book4Time Reviews
4.4 out of 5
16 Book4Time Reviews
4.4 out of 5

Book4Time Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Book4TimeQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Laura P.
LP
Spa Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Book4Time?

The efficiency that it provides, and the thorough reports Review collected by and hosted on G2.com.

What do you dislike about Book4Time?

The only issues that I face is when adding customers to same servcie reservations, I am not able to find a way to remove the additional guests from that reservation. And in booking activities, when customers are booked under one name, if we cancel the main name, all the customers booked under that name also get canceled. Other than this, it's a great system! Review collected by and hosted on G2.com.

What problems is Book4Time solving and how is that benefiting you?

Easy to manage the bookings, to keep record of any history, and to generate reports saving a lot of time and minimising the mistakes that can incur in reporting and operation Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Book4Time?

It is very strong for a scheduler and manages appointments/activities. The implementation was easy and their Team very helpful Review collected by and hosted on G2.com.

What do you dislike about Book4Time?

Licenses are expensive, POS module is not friendly limited to only windows Review collected by and hosted on G2.com.

What problems is Book4Time solving and how is that benefiting you?

Appointment Manager at SPA and POS for retail at SPA Review collected by and hosted on G2.com.

DH
Spa Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Book4Time?

Book4time is very easy to work with and has a great support team. The system's user-friendly interface makes scheduling appointments a breeze, and whenever I've needed assistance, their support team has been prompt and helpful. The numbers of reports offered are very helpful to the business as well. Review collected by and hosted on G2.com.

What do you dislike about Book4Time?

Sometimes the system goes down or becomes very slow momentarily. Review collected by and hosted on G2.com.

What problems is Book4Time solving and how is that benefiting you?

Makes scheduling spa appointments super easy. Gives me all the reports I need as a Business Manager. Offers online booking and gift cards. Review collected by and hosted on G2.com.

AK
Spa manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Book4Time?

Frienly system to use and the team of Book4time always support you whenever you have any question Review collected by and hosted on G2.com.

What do you dislike about Book4Time?

Too many report to pick up, however that not the bad things Review collected by and hosted on G2.com.

What problems is Book4Time solving and how is that benefiting you?

easy to make spa booking and post the bill for charging to the guests Review collected by and hosted on G2.com.

Omar V.
OV
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Book4Time?

Customer service is excellent. For me as an IT guy, support is essencial. The implementation is crucial, your account manager works with you everyday, is attentive in all your needs, and solve any doubt that you have before, during and after the implementation.

The system is easy to use, is interactive and have a complete system reports where you can get all the information that you need.

Make appointments, review your schedule, user-friendly.

I have been used Book4time for more than 10 years. Review collected by and hosted on G2.com.

What do you dislike about Book4Time?

Sometimes, the printing system take more than 3 seconds to respond and print your tickets. Review collected by and hosted on G2.com.

What problems is Book4Time solving and how is that benefiting you?

The administration and control of the reservations, appoinments and the customer profiles is more intuitive than 5 years ago. Review collected by and hosted on G2.com.

Israel C.
IC
IT Hospitality Services Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Book4Time?

With Book4Time we found a perfect match for integrations, it integrated with all of our PMS perfectly, we work with SIHOT and Opera Cloud, so it did a perfect match. Users are happy because it was really easy to use and they find very interesting features that make they daily work easily. Review collected by and hosted on G2.com.

What do you dislike about Book4Time?

Porbably it is not a general issue, we needed to integrate two different PMS solutions, that took some time as the same team that was working for one version, also worked fort the second. I think that If we have needed only one integration, it would have been pretty straight. Review collected by and hosted on G2.com.

What problems is Book4Time solving and how is that benefiting you?

First of all, it solved some speed requirements we had, previous solutions took some time to respond to requests, which was not good for the customers. Menus became more user-friendly as the most common options are now at hand. The user experience is really good-looking, previous solutions was an old-looking one. Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Book4Time?

What truly sets Book4Time apart is its comprehensive reporting and analytics tools. The software provides detailed insights into our spa's performance, allowing us to make data-driven decisions to enhance our services and increase profitability. The ability to track client preferences, analyze booking trends, and manage inventory efficiently has been a game-changer for our business. Review collected by and hosted on G2.com.

What do you dislike about Book4Time?

While Book4Time is an excellent spa booking software, one minor aspect that might be considered a drawback is the learning curve for some of the more advanced features. For users who are not as tech-savvy, it might take a bit of time to fully grasp and leverage the software's extensive range of functionalities. However, once familiarized, the benefits far outweigh the initial learning curve, making it a worthwhile investment for spa businesses. Review collected by and hosted on G2.com.

What problems is Book4Time solving and how is that benefiting you?

Without insights into spa performance, it's challenging to make informed business decisions. Book4Time's reporting and analytics tools provide detailed data on key performance metrics. Spa managers can analyze trends, track client preferences, and make informed decisions to enhance services, marketing strategies, and overall profitability. Review collected by and hosted on G2.com.

PM
supervisor
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Book4Time?

The onling booking systems has really helped capitalize on our spa bookings. Guest no longer have to wait on the phone to be assisted and can book online! Review collected by and hosted on G2.com.

What do you dislike about Book4Time?

I would like to potentially see an app in the future that allows our team to check out guest from the treatment rooms. This would may our check out and check in process go along with ease. Review collected by and hosted on G2.com.

What problems is Book4Time solving and how is that benefiting you?

I have not had to many issues with our book4time. However, anytime i am unsure about a setting I know their tech support will assist and help me find my answers quickly. Review collected by and hosted on G2.com.

MacKenzie M.
MM
Health Club & Spa Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Book4Time?

It is simple and easy to learn the system for navigation Review collected by and hosted on G2.com.

What do you dislike about Book4Time?

The guest intake forms do not allocate for when a guest is receiving multiple services (i.e. facial and massage) therefore not sending the proper forms to the guests or requiring the scheduler to create two separate reservations to send both forms to the guest. Review collected by and hosted on G2.com.

What problems is Book4Time solving and how is that benefiting you?

We are still working towards integration so that is still to be determined.

Online booking has alleviated the influx of phone calls Review collected by and hosted on G2.com.

HB
Analyst
Business Supplies and Equipment
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Book4Time?

The fact that I can keep track of our customer bookings and reduce the hours I have to sit on behind a desk listening to customer calls makes me love Book4Time more Review collected by and hosted on G2.com.

What do you dislike about Book4Time?

Can't complain at the moment for haven't faced any challenge yet Review collected by and hosted on G2.com.

What problems is Book4Time solving and how is that benefiting you?

It has reduced the number of hours I have to sit behind a desk checking the customer bookings and making calls for confirmations Review collected by and hosted on G2.com.