Blackbaud Luminate Online Reviews & Product Details - Page 6

I like that you can create surveys, send emails, create reports, process and track online donations, track event attendance, and integrate with Raiser's Edge. Review collected by and hosted on G2.com.

there are a lot of functionality and flexibility limitations that are a problem with the system - the surveys don't allow for dynamic results (showing how many people chose a given answer or unique results per person), the WYSIWYG editor for email does not always function correctly, layout options are limited, text for events is limited and not always clear Review collected by and hosted on G2.com.

The thing that I like best about Luminate Online is that it integrates well with our eCRM so that we're able to personalize and provide conditional content across channels based on constituent information. Review collected by and hosted on G2.com.

I dislike that, at times, the system can run slowly when running reports, queries or building email lists. Review collected by and hosted on G2.com.

After years of toiling through LyrisHQ, etc., the integrated features of Luminate make it easy for a one-person marketing department to seamlessly manage development and e-mail campaigns. Review collected by and hosted on G2.com.

I wish the dashboard were a little more intuitive at times. Review collected by and hosted on G2.com.

personalized messaging to constituents about fundraising for an svent Review collected by and hosted on G2.com.

The ability to add flash into emails like embedded videos or graphics that can change Review collected by and hosted on G2.com.

I like that it's pretty user friendly. I used Listrak in the past which was not user friendly at all. I've only been using LO for 7 months and I am often able to figure out anything that I need to accomplish. My manager was pretty impressed when I was able to pull reports and refund transactions without needing to be trained on it. Review collected by and hosted on G2.com.

I've tried to use "Help" links on occasion and pretty much all of them are broken. My biggest gripe is the "Send" button. It's very scary to hit "Send" when you are planning on scheduling. When I set up emails, I select the time and date I want them to go, but if I'm going to run an A/B split, it deletes that time and changes it to "immediate". One time I accidentally sent one immediate when I first started. Talk about stress! Review collected by and hosted on G2.com.

The fundraising emails we send out via Luminate Online look great. Updating donor information and pulling simple email/fundraising queries is simple and straightforward. I'm a big fan of the Raiser's Edge/Luminate Online integration plugin (for the most part). Since my organization sends out emails for a variety of purposes not limited to fundraising, it's very useful for all those emails to be able to come from one place -- useful both logistically and for branding consistency purposes. Review collected by and hosted on G2.com.

Luminate Online as a whole is not intuitive at all. Building and exporting reports is needlessly difficult. Email coding isn't straight CSS but has some kind of special coding (as I understand it), when having it be straight CSS would make coding troubleshooting a lot easier. I wish there was a way to conduct duplicate management both in Luminate Online AND through the Raiser's Edge/Luminate Online integration plugin. I'm not entirely sure why Luminate Online has its own support portal when Blackbaud support is much better. Not to mention: why is it still called Convio support? Review collected by and hosted on G2.com.

I love how luminate online can link your donor info to email campaigns and website content. It's a really great way to segment your supporters and really target your email blasts based on their choices. I also love the autologin feature. It makes donating to your cause a much faster process for them. Review collected by and hosted on G2.com.

I dislike that there aren't more tutorials that show you how to do more of the advanced stuff. You can take classes from blackbaud but they are pricy. Review collected by and hosted on G2.com.

I think this software appeals to a large variety of needs. Review collected by and hosted on G2.com.

It's so accommodating that it's overwhelming for my organizations back end users/needs. Review collected by and hosted on G2.com.

It is online and easy to process, you can process lots of donation at the same time. Review collected by and hosted on G2.com.

It does not always process all gifts without reason or cause. Review collected by and hosted on G2.com.

Luminate integrates well with Raiser's Edge and when configured properly, it will synchronize well. Review collected by and hosted on G2.com.

Luminate is billed as a platform that is extensible, however, nearly every customization requires expensive consultants to configure. Donation forms beyond the basic templates require custom work and additional features like peer-to-peer fundraising require the TeamRaiser module at an extra fee. Integration of Paypal will also require additional setup fees.

Overall, the platform is clunky and aside from its integration from Raiser's Edge, there are many other platforms that offer similar or more functionality at comparable prices. Review collected by and hosted on G2.com.