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Blackbaud Luminate Online Reviews & Product Details - Page 5

Blackbaud Luminate Online Overview

What is Blackbaud Luminate Online?

Luminate executes your online strategy with integrated campaigns for digital, social and mobile channels, so you can engage more effectively with your supporters to raise more money for your mission.

Blackbaud Luminate Online Details
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Product Description

Luminate Online executes your online strategy with integrated campaigns for digital, social and mobile channels, so you can engage more effectively with your supporters to raise more money for your mission.


Seller Details
Seller
Blackbaud
Year Founded
1981
HQ Location
Charleston, South Carolina
Twitter
@blackbaud
33,432 Twitter followers
LinkedIn® Page
www.linkedin.com
3,456 employees on LinkedIn®
Ownership
NASDAQ:BLKB
Phone
+1.843.216.6200
Total Revenue (USD mm)
$913
Description

Serving the nonprofit and education sectors for 30 years, Blackbaud (NASDAQ: BLKB) combines technology and expertise to help organizations achieve their missions.


Kaney S.
KS
Overview Provided by:

Recent Blackbaud Luminate Online Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
0.5 out of 5
"We are abandoning Luminate Online soon but should have long ago."
Very little good to say about Luminate Online. Numerous other products have come into the same space that far outdo LO. LO has changed little si...
TT
Tatiana T.Small-Business (50 or fewer emp.)
3.5 out of 5
"Luminate Online is great for donation pages, gift receipting, email templates for E-Blasts"
Blackbaud Luminate Online is great for donation pages, gift receipting, and email templates for E-Blasts.
Verified User
I
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Luminate Online - more than it seems"
I like that it's not just a system. It's many modules that can work together and / or independantly.
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Blackbaud Luminate Online Media

Blackbaud Luminate Online Demo - Luminate Online
Luminate Online
Blackbaud Luminate Online Demo - Luminate Online
Luminate Online
Blackbaud Luminate Online Demo - Luminate Online
Luminate Online
Blackbaud Luminate Online Demo - Luminate Enables Mobile and Responsive Calls to Action
Luminate Enables Mobile and Responsive Calls to Action
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64 Blackbaud Luminate Online Reviews

3.1 out of 5
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64 Blackbaud Luminate Online Reviews
3.1 out of 5
64 Blackbaud Luminate Online Reviews
3.1 out of 5

Blackbaud Luminate Online Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Blackbaud Luminate OnlineQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Religious Institutions
AR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Blackbaud Luminate Online?

The ability to integrate all of our online fundaring, user database / constituent profiles, and email marketing makes for a very powerful tool. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Luminate Online?

While the tool is very robust and powerful it is also not user friendly and in some areas has a steep learning curve. The admin interface is clunky and very dated. Many tasks require a technical expertise beyond that of a typical user and thus may require you to frequently need outside cosultants. Review collected by and hosted on G2.com.

Recommendations to others considering Blackbaud Luminate Online:

If you are going to use Luminate, I would definitely recommend that you partner with a vendor rather than attempt to do everything in-house. Review collected by and hosted on G2.com.

What problems is Blackbaud Luminate Online solving and how is that benefiting you?

We use Luminate for all of our online fundraising as well as email marketing across our organization. The ability to target and automate emails based on user actions / data is a fantastic, but often feels like setup and maintenance takes longer than it needs to. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Blackbaud Luminate Online?

I like the variety of reports available, and the data they provide. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Luminate Online?

really old interface and issues running reports sometimes Review collected by and hosted on G2.com.

What problems is Blackbaud Luminate Online solving and how is that benefiting you?

Managing event constituents - great to edit their profiles, passwords and details in real time. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Blackbaud Luminate Online?

Ability to manage content across events or donor groups. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Luminate Online?

Some features are frustrating when working with large audience groups. It is time consuming to add so many groups one at at time instead of creating a saved group made up of existing groups. This hierarchy feature is also missing on the company page set up. Review collected by and hosted on G2.com.

What problems is Blackbaud Luminate Online solving and how is that benefiting you?

Online content and emails Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
EN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Blackbaud Luminate Online?

Powerful, many features. Very deep product. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Luminate Online?

Very expensive. Hard to work with. Inconsistency across platform, some modules are vastly inferior to others. Email module pales by comparison to products like Mail Chimp. Peer-to-peer very hard to implement. Review collected by and hosted on G2.com.

Recommendations to others considering Blackbaud Luminate Online:

Look at alternatives! There are many. Review collected by and hosted on G2.com.

What problems is Blackbaud Luminate Online solving and how is that benefiting you?

Integrate fundraising, advocacy, email and peer-2-peer. Compared to what we had before (4 separate products), it's an improvement. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Blackbaud Luminate Online?

Easy to use, and with little training can seek out data you need easily. Very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Luminate Online?

Limited availability to compare YOY data Not CRM friendly. Review collected by and hosted on G2.com.

What problems is Blackbaud Luminate Online solving and how is that benefiting you?

We use the data to drive our behaviors, we've benefitted from having real time data to help drive our work. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Blackbaud Luminate Online?

Love this software! We use convio software for all of our events. I love that it is so easy for us to track our events progress, email participants, and run reports! Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Luminate Online?

There isn’t anything that I dislike! We utilize this software everyday at work! Review collected by and hosted on G2.com.

What problems is Blackbaud Luminate Online solving and how is that benefiting you?

We solved the problem of running numbers in a timely manner, as well as being able to email all of our participants and past participants at once! Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Blackbaud Luminate Online?

Convio Luminate is very user friendly. It is a great platform for constituent/participant management, event website, reporting, etc. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Luminate Online?

There is nothing I dislike about Convio Luminate. Review collected by and hosted on G2.com.

What problems is Blackbaud Luminate Online solving and how is that benefiting you?

We are solving issues with running reports of participants from our events. Keeping track year over year. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
CN
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Blackbaud Luminate Online?

Luminate offers a one stop shop for constituent management and engagement. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Luminate Online?

Some of the tools require a bit of customization out of the box. Review collected by and hosted on G2.com.

What problems is Blackbaud Luminate Online solving and how is that benefiting you?

Single database to view all interactions, communicate with constituents and set up fundraisers. Review collected by and hosted on G2.com.

Kunal S.
KS
CRM Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Blackbaud Luminate Online?

It's easy to read and understand the records and the information in them. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Luminate Online?

The reporting tool is not as advanced. Also, needs too many clicks to get the result. Review collected by and hosted on G2.com.

What problems is Blackbaud Luminate Online solving and how is that benefiting you?

Keeping in touch with the client base. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Blackbaud Luminate Online?

Ease of access to donor information, giving history, ease of reporting Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Luminate Online?

Editing emails should be easier and more user friendly Review collected by and hosted on G2.com.

What problems is Blackbaud Luminate Online solving and how is that benefiting you?

Benefits include the appearance of the email campaign - much cleaner than other email services. Review collected by and hosted on G2.com.