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Blackbaud CRM Reviews & Product Details

BC
Assistant Director
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Blackbaud CRM?

Blackbaud CRM makes it easy to see key constituent data at a glance. I can quickly and easily get info when needed and the various integrations, such as the Events module, make it a great tool to capture overall engagement. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud CRM?

Due to the large amount of data, there are times where the system takes a minute to refresh, as it's combing through the vast database. That said, I don't have many issues with the CRM system. Review collected by and hosted on G2.com.

Recommendations to others considering Blackbaud CRM:

Understand your data needs and the various ways it needs to be integrated, managed, and reported. Review collected by and hosted on G2.com.

What problems is Blackbaud CRM solving and how is that benefiting you?

For the work I do, Blackbaud CRM is key to incorporating event data, to track a variety of engagement types. We can track registration in an individual event while simultaneously marking each invitee's communication and event attendance records. Review collected by and hosted on G2.com.

Blackbaud CRM Overview

What is Blackbaud CRM?

Blackbaud CRM is a cloud fundraising and relationship management solution built on Microsoft Azure specifically for enterprise-level fundraising and marketing needs. Its advanced technology will streamline your data and reporting processes increasing operational efficiency and provide insight to every stage of the constituent lifecycle, helping you attract new supporters, engage them with the right communications according to their unique preferences, and grow their impact on your mission.

Blackbaud CRM Details
Languages Supported
English
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Product Description

Blackbaud CRM helps organizations improve constituent engagement, build stronger relationships, and meet fundraising challenges by providing a complete supporter view and an organization-wide toolset for managing constituent base.


Seller Details
Seller
Blackbaud
Year Founded
1981
HQ Location
Charleston, South Carolina
Twitter
@blackbaud
33,456 Twitter followers
LinkedIn® Page
www.linkedin.com
3,456 employees on LinkedIn®
Ownership
NASDAQ:BLKB
Phone
+1.843.216.6200
Total Revenue (USD mm)
$913
Description

Serving the nonprofit and education sectors for 30 years, Blackbaud (NASDAQ: BLKB) combines technology and expertise to help organizations achieve their missions.


Kaney S.
KS
Overview Provided by:

Recent Blackbaud CRM Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
0.0 out of 5
"Small Organizations Stay Away!!"
The best part was the ability to create recurring entries. That is, until it was taken away with the switch to web only use. With over 200 recurr...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Blackbaud CRM"
I find the ease of customer support access very helpful when using Blackbaud.
Verified User
T
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Heading into Post-conversion"
The thing I like best about using BBCRM is that we are able to provide our users with access to a Business Glossary and Documentation Library. The ...
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Blackbaud CRM Media

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Video Reviews

39 out of 40 Total Reviews for Blackbaud CRM

3.5 out of 5
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Blackbaud CRM Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Blackbaud CRMQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Non-Profit Organization Management
AN
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Blackbaud CRM?

The best part was the ability to create recurring entries. That is, until it was taken away with the switch to web only use. With over 200 recurring entries every month, it's a drain on my time and energy. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud CRM?

Customer support is the WORST. They must hire random people off the street. In three years, I think I talked to one person who knew anything about accounting. And don't get me started on pricing - a 25% increase after the initial contract, which was supposed to convert to an annual fee, but they are claiming it's a 3-year. Nobody in my organization signed a three-year contract. Not when their software is NOT the best for small organizations. Review collected by and hosted on G2.com.

What problems is Blackbaud CRM solving and how is that benefiting you?

This was supposed to be a replacement for Quickbooks and it is not. The market to small organizations, but the implementation process takes months, as does the training, and the cost is unbelievably high. We run on a tight budget so if money is a concern, look elsewhere. There wasn't really anything beneficial, as I suddenly had to take extra steps for simple transactions. I became farther and farther behind until we left. Review collected by and hosted on G2.com.

Verified User in Higher Education
TH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Blackbaud CRM?

The thing I like best about using BBCRM is that we are able to provide our users with access to a Business Glossary and Documentation Library. The access to these custom listbuilders allows our users groups to self-serve and train themselves on the different functional areas of CRM. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud CRM?

Inconsistency with customer service. There can be a miscommunication in troubleshooting tickets that can cause delays and additional recurring credit card charges for our donors (as an example.) Our CFO has been awaiting a meeting with Blackbaud to discuss these occurances and has not had a response weeks after the event. Review collected by and hosted on G2.com.

What problems is Blackbaud CRM solving and how is that benefiting you?

BBCRM has allowed us to move away from having so many customizations. The introduction of SKY API has allowed us to make quick connections with other vendors and integrate seamlessly into CRM. Review collected by and hosted on G2.com.

Verified User in Fund-Raising
AF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Blackbaud CRM?

I find the ease of customer support access very helpful when using Blackbaud. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud CRM?

I find the reporting features to be somewhat cumbersome when pulling fundraising reports for our organization. Review collected by and hosted on G2.com.

What problems is Blackbaud CRM solving and how is that benefiting you?

Blackbaud helps us store and track all of our donor information for institutional and individual donors. Review collected by and hosted on G2.com.

Verified User in Higher Education
TH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Blackbaud CRM?

How easily it can integrate with other products.

The CRM Cloud Portal has been very useful for our developers, making creating Blackbaud customizations much easier. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud CRM?

The conversion process was incredibly hard.

Customer Support can be hit or miss, where you can get a great customer service representative, but if you get a bad one it can be days of being ignored.

User training can be difficult as technologically challenged users have a harder tiime learning the system. Review collected by and hosted on G2.com.

What problems is Blackbaud CRM solving and how is that benefiting you?

It helped our organization moved away from too many customizations which made it hard to standardize across our departments. Review collected by and hosted on G2.com.

Laura S.
LS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Blackbaud CRM?

Blackbaud has a good sales pitch until you start using the software and everything beyond that is terrible. Support and customer service is awful. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud CRM?

A CRM is only as good as the data it holds and to delete outdated and irrelevant records is archaic and very time-consuming, designed to require the user to page overage rates with penalties. Terrible option for a non-profit. Training is also awful for an organization that relies on volunteers for support. Customer service and 99% of all communications with Blackbaud have been very negative. Review collected by and hosted on G2.com.

What problems is Blackbaud CRM solving and how is that benefiting you?

We engaged them to replace a small CRM with a focus on non-profit growth, but they have done nothing but create headaches and waste our time. Very deceptive model on how contracts renew. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Blackbaud CRM?

The Data that is stored in the system and the ability to obtain the informaiton is fairly easy. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud CRM?

There is so much to learn! I've only been in the position for 5 months. Review collected by and hosted on G2.com.

What problems is Blackbaud CRM solving and how is that benefiting you?

Blackbaud CRM has solved several problems in the past few months. Review collected by and hosted on G2.com.

Quoc V.
QV
Director Of Technology
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Blackbaud CRM?

I like the fact that the API makes the data very accessible. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud CRM?

It can be costly to smaller schools as the pricing is a bit steep. Review collected by and hosted on G2.com.

What problems is Blackbaud CRM solving and how is that benefiting you?

A single source of data for all of our community. Review collected by and hosted on G2.com.

GS
Director of Development
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Blackbaud CRM?

I particularly enjoy how Raisers Edge is very simple and clean to navigate. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud CRM?

RE7 is not cloud-based. It does not easily show reports. It does not easily show graphs. I need more Donor intelligence, social media account linkage, email integration, etc. Review collected by and hosted on G2.com.

What problems is Blackbaud CRM solving and how is that benefiting you?

It is an easy place to store all our donation information. It is simple to teach my colleagues how to use it. Review collected by and hosted on G2.com.

Gretchen C.
GC
Assistant Director, Gift Processing & Data Management
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Blackbaud CRM?

Blackbaud CRM has massive potential but isn't a fully realized product. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud CRM?

The system offers more than is needed but is half-baked. Review collected by and hosted on G2.com.

Recommendations to others considering Blackbaud CRM:

Try Raiser's Edge first. Review collected by and hosted on G2.com.

What problems is Blackbaud CRM solving and how is that benefiting you?

We are attempting to support our fundraisers in order to keep our school funded. Review collected by and hosted on G2.com.

Rosie G.
RG
Marketing and Communications Coordinator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Blackbaud CRM?

We used Blackbaud's CRM because it's billed as a catch-all tool for nonprofits/advocacy work. While some software requires various accounts to access different tools, Blackbaud is one login for multiple programs. It hooked to our CRM and allowed us to connect ticketing and membership options more easily to web content. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud CRM?

We disliked most of the interface. If you've used any other modern CRM you'll notice the outdated admin interface, complicated information structure, and few tools to support new admins. Blackbaud's CRM is not a good product for any organization without a web developer on staff. Tool broke constantly and are not intuitive for admins. Review collected by and hosted on G2.com.

Recommendations to others considering Blackbaud CRM:

Look past the sales pitch. We were swayed by the promises of our (non web developer) admins having numerous tools for easier workflow and contact management, but the clunkiness of Blackbaud's CRM created more problems for us in the end. Every consultant we were talked to recommended we find a new platform to use. Review collected by and hosted on G2.com.

What problems is Blackbaud CRM solving and how is that benefiting you?

We used the CRM for managing contacts (particularly various member levels), donor management, email marketing, event ticketing, and development needs. While it offers numerous tools, none of the tools are significant. For instance, while it's nice to have email marketing built-in, we'd have been better off loading lists into an email program like MailChimp for better templates and email tracking. Review collected by and hosted on G2.com.