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Blackbaud CRM makes it easy to see key constituent data at a glance. I can quickly and easily get info when needed and the various integrations, such as the Events module, make it a great tool to capture overall engagement. Review collected by and hosted on G2.com.
Due to the large amount of data, there are times where the system takes a minute to refresh, as it's combing through the vast database. That said, I don't have many issues with the CRM system. Review collected by and hosted on G2.com.
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Comprehensive Content Management System
I use Blackbaud CRM for donor and alumni record management
39 out of 40 Total Reviews for Blackbaud CRM
Overall Review Sentiment for Blackbaud CRM
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The best part was the ability to create recurring entries. That is, until it was taken away with the switch to web only use. With over 200 recurring entries every month, it's a drain on my time and energy. Review collected by and hosted on G2.com.
Customer support is the WORST. They must hire random people off the street. In three years, I think I talked to one person who knew anything about accounting. And don't get me started on pricing - a 25% increase after the initial contract, which was supposed to convert to an annual fee, but they are claiming it's a 3-year. Nobody in my organization signed a three-year contract. Not when their software is NOT the best for small organizations. Review collected by and hosted on G2.com.
The thing I like best about using BBCRM is that we are able to provide our users with access to a Business Glossary and Documentation Library. The access to these custom listbuilders allows our users groups to self-serve and train themselves on the different functional areas of CRM. Review collected by and hosted on G2.com.
Inconsistency with customer service. There can be a miscommunication in troubleshooting tickets that can cause delays and additional recurring credit card charges for our donors (as an example.) Our CFO has been awaiting a meeting with Blackbaud to discuss these occurances and has not had a response weeks after the event. Review collected by and hosted on G2.com.
I find the ease of customer support access very helpful when using Blackbaud. Review collected by and hosted on G2.com.
I find the reporting features to be somewhat cumbersome when pulling fundraising reports for our organization. Review collected by and hosted on G2.com.
How easily it can integrate with other products.
The CRM Cloud Portal has been very useful for our developers, making creating Blackbaud customizations much easier. Review collected by and hosted on G2.com.
The conversion process was incredibly hard.
Customer Support can be hit or miss, where you can get a great customer service representative, but if you get a bad one it can be days of being ignored.
User training can be difficult as technologically challenged users have a harder tiime learning the system. Review collected by and hosted on G2.com.
Blackbaud has a good sales pitch until you start using the software and everything beyond that is terrible. Support and customer service is awful. Review collected by and hosted on G2.com.
A CRM is only as good as the data it holds and to delete outdated and irrelevant records is archaic and very time-consuming, designed to require the user to page overage rates with penalties. Terrible option for a non-profit. Training is also awful for an organization that relies on volunteers for support. Customer service and 99% of all communications with Blackbaud have been very negative. Review collected by and hosted on G2.com.
The Data that is stored in the system and the ability to obtain the informaiton is fairly easy. Review collected by and hosted on G2.com.
There is so much to learn! I've only been in the position for 5 months. Review collected by and hosted on G2.com.
I particularly enjoy how Raisers Edge is very simple and clean to navigate. Review collected by and hosted on G2.com.
RE7 is not cloud-based. It does not easily show reports. It does not easily show graphs. I need more Donor intelligence, social media account linkage, email integration, etc. Review collected by and hosted on G2.com.
We used Blackbaud's CRM because it's billed as a catch-all tool for nonprofits/advocacy work. While some software requires various accounts to access different tools, Blackbaud is one login for multiple programs. It hooked to our CRM and allowed us to connect ticketing and membership options more easily to web content. Review collected by and hosted on G2.com.
We disliked most of the interface. If you've used any other modern CRM you'll notice the outdated admin interface, complicated information structure, and few tools to support new admins. Blackbaud's CRM is not a good product for any organization without a web developer on staff. Tool broke constantly and are not intuitive for admins. Review collected by and hosted on G2.com.
