Our company recently signed up with Billtrust. The implementation process went very smoothly and everyone on the integration team was easy to work with. With Billtrust our customers can make payments online via ACH payment. It has been quick and easy to help them create their login accounts, and they are so excited to see the features that it offers. Many of our customers have commented that it was about time that we offered them the ability to make payments online. They have been waiting for it for a long time. Even our customers who are hesitant to pay online are happy with the ability to retrieve their invoices. Many of our "old school" customers have given it a try, and have commented on how easy it was to set up and use. We are extremely happy with the number of customers who are using the platform in such a short amount of time.
Billtrust handles the mailout of our invoices, both by paper and thru the US Postal service and by e-mail. We are happy that we are no longer spending so much time on the weekly mailing of invoices. There are no worries that the invoices were not sorted properly and that the customer will receive an invoice that belongs to someone else. Our employees no longer have to spend hours each week stuffing envelopes and can instead focus their time on other duties. Review collected by and hosted on G2.com.
I have not found a downside to using the Billtrust platform at this time. Everything is working the way that we anticipated it would. We are quite happy with everything it has to offer and so are our customers! We should have done this sooner. Review collected by and hosted on G2.com.
388 out of 389 Total Reviews for Billtrust
Overall Review Sentiment for Billtrust
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I like to use Billtrust because it is a very user friendly platform, the integration has been smooth and both employees and customers can implement it easily and quickly. I use it on a daily basis and I really enjoy the fact that I can manage all of my clients' information on the same platform and jump from one client to another if needed. It also streamlines a lot of processed that would otherwise have to be done manually so I can manage my time effectively. In my time using it I have rarely needed customer support, but it is always very professional and helpfull. Review collected by and hosted on G2.com.
I would prefer if my session stayed open for longer, it logs out rather quickly. Review collected by and hosted on G2.com.
The best thing about Billtrust is how it simplifies and automates the entire invoicing and payment process. It saves us so much time by reducing manual tasks, and the platform is incredibly user-friendly. customer support is always quick Review collected by and hosted on G2.com.
While the platform is great, it can feel a bit overwhelming at first because there are so many features. It took some time to get used to everything, and I wish there were more guided onboarding resources to help new users get up to speed faster. Review collected by and hosted on G2.com.
Billtrust has some great features that have been added. Love having one platform that can almost do everything needed to work my accounts daily. Customer Support has been great when submitting tickets and always so friendly. Review collected by and hosted on G2.com.
The transition to the next gen was not very smooth from our perspective. The training was completed so far in advance it so it was diffucult to navigate once we went live. Some of the best features from first gen are not avaliable now and have also lengthened some steps. Review collected by and hosted on G2.com.
Billtrust is a platform that can improve efficiency of an accounts receivable process. Its Automated capabilities can and will free up any team to be able to focus on the numerous tasks they have. This in turn will increase cash flow for the company.
Regarding the analytics, it is very user friendly with little to no guess work. Review collected by and hosted on G2.com.
The only improvement that I would make is the different integrations with other ERP Systems. They can hopefully expand them to a wider range and for a bigger audience to help improve workflows. Review collected by and hosted on G2.com.
I like that Billtrust allows our customers to have 1 portal where they can view their invoices, and pay them. It makes it simple for them to keep track of their account, view credit and unapplied payments, and process payments. They can also download PDFs at any time, which saves us both time and money! I have no had any issues using Billtrust where I need customer support, and setting up new accounts for our customers is very simple. I use Billtrust every single day and would not be able to operate without it. It also is integrated very easily with outlook and some other applications we use, so sending invoices is very quick. Review collected by and hosted on G2.com.
My least favorite feature is the invoice retrevial. After one year, getting the PDF copy of an invoice can be difficult. Our team has found a few work arounds, but it would be great if those invoices could stay in the system for the customer to have access to at any time, at least for the previous year in case there are any issues. Review collected by and hosted on G2.com.
Being in a customer service position, the ease of sending customers invoices with a few clicks is HUGE. Also, I cannot speak more about the customer portal that is very user friendly. Since our company has integrated this, our call volumes have dropped because the customers are able to take care of payments on their own without calling in frustrated to take more time out of their day. Review collected by and hosted on G2.com.
On the Disputes Side, we would like to see more information accessible from the dispute itself. We have to go into the invoice to find the account or customer many times as the dispute is ony tied to the invoice and does not provide further details. Review collected by and hosted on G2.com.
BEING ABLE TO ACCESS CUSTOMER ACCOUNTS AND SEE REAL-TIME UPDATES. Review collected by and hosted on G2.com.
IT'S NOT AS USEFUL FOR MY SPECIFIC POSITION AS IT IS FOR OTHER PEOPLE WITHIN THE CREDIT DEPARTMENT. WE HAVE OTHER RESOURCES THAT ARE MORE TAILORED TO MY SPECIFIC NEEDS IN THE POSITION. Review collected by and hosted on G2.com.
I love the ease of use with this program. It is simple to input the information on my end and easy for the customer to complete on the back end. My main thing is how fast I can complete the process on my end. Review collected by and hosted on G2.com.
The only bad thing is that alot of times the email that goes to the customer goes into their spam folder. Review collected by and hosted on G2.com.
It is easy to look up customer account information, payments are processed pretty seamlessly, and we do not have to personally mail invoices which is great. Review collected by and hosted on G2.com.
I don't love the process of uploading invoices from our system through Access and Filezilla but I'm not sure if that is your company's fault. Overall I am happy with the service. Review collected by and hosted on G2.com.
