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13 out of 14 Total Reviews for BeneTrac
Overall Review Sentiment for BeneTrac
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Ease of use for employees to make elections, mostly good carrier connections, ease of use for admin side (making changes, tracking, reporting), efficient and fairly easy open enrollment system. Changes integrate directly into payroll which allows efficiency for HR. Customer service is pretty quick and responsive. Review collected by and hosted on G2.com.
Tech glitches occur quite freuqently, a little outdated (clunky) dashboard. Review collected by and hosted on G2.com.
I liked the single point of entry for benefit enrollments, allowing me to discontinue the age old practice of faxing enrollments & terminations to each carrier and/or provider. I also liked the self generating COBRA continuation notices. Review collected by and hosted on G2.com.
There is nothing I can recall about the platform that I could specify as a "dislike." At the time I used Benetrac it created an ease of workflow throughout the enrollment/termination/annual open enrollment process. Review collected by and hosted on G2.com.
BeneTrac was super easy to navigate for finding all of my necessary HR forms, what information was needed for enrollment, and it gave a lot of information for what was needed on my end and what was needed on my company's end. It is a seamless system, and one of the easiest HR platforms I've used. Review collected by and hosted on G2.com.
The only thing I dislike about this platform, is that it can be a bit clunky and difficult to see what needs to be updated or changed. Generally though, for HR interfaces and documentation, it's really easy and pretty standard for what you need to have. Review collected by and hosted on G2.com.
Consolidation of employee benefits. Keeps things well organized and much less confusing. One stop shop for HR and payroll. Review collected by and hosted on G2.com.
There really isn't much to dislike. Wee have been happy with this company. The customer service is a bit lacking. It would be nice to speak with local representatives. That is really the only negative. Review collected by and hosted on G2.com.
Initially, when we were offered benetrac, we were excited to keep the same solution that we use for our payroll system. Review collected by and hosted on G2.com.
I dislike the inflexibility the system has, they have several elementary limitations that limit clients and offers little accommodation for their needs. Review collected by and hosted on G2.com.
The price...you literally get what you pay for. Review collected by and hosted on G2.com.
The customer service is really horrible. The reporting is also bad. I will run a report 3 times with 3 different outcomes. The carrier feeds usually work but we don't know that they don't until someone goes to the doctor. Review collected by and hosted on G2.com.
