Top Rated Batch Alternatives
Tool ease of use.
Customer success team always available to support.
Fast customer care service. Review collected by and hosted on G2.com.
For big companies, the campaigns must be created by different people depending on region.
No capability today to split one account into different licence, and provide each licence specific geography management. Review collected by and hosted on G2.com.
14 out of 15 Total Reviews for Batch
Overall Review Sentiment for Batch
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The UX and ease of use is one of the best I know. The implementation is smooth, you can tell the teams are well-prepared. They are present, responsive, always have an answer, and help find workarounds. The support is of high quality for both the developers and the business teams who feel challenged in building their use cases. The campaign configuration is ultra-simple, which saves the operational teams a lot of time. Long live Batch! Review collected by and hosted on G2.com.
Some key features are still missing in my opinion (such as being able to view the list of contacts and their received communications). That said, the tech roadmap is ambitious, and I know that my improvement suggestions are taken into account when I report them (to support or my CSM). Review collected by and hosted on G2.com.
The out of the box thought process to integrate emailing, web push, messaging is an excellent idea. Marketers like us find it rock hard to find ways to keep our customers engaged and informed about our products. Thanks to batch we can now tailor our ways to do this based on each customer type. Review collected by and hosted on G2.com.
I find navigating between tools can be made a bit more easier and sometimes finding the right option becomes tedious. It would be great if the development team can improvise on this. With usage it becomes very easy but at the start it gets a bit annoying so request the developers to work on this front. Review collected by and hosted on G2.com.
The way they support their customers and the efficiency of the tool that enable CRM teams to go further on the loyalty they build with clients Review collected by and hosted on G2.com.
I didn't face any big issue while using Batch since a few years now Review collected by and hosted on G2.com.
I've never been able to find a solution for customer engagement that covers everything, and I mean everything: Email, SMS, push notifications, web push & in-app messaging. Batch gives you the tools to stay in touch and engage with your customers and clients. Review collected by and hosted on G2.com.
I have actually not been able to find one thing that I don't like about the software and it's been a couple months of using it! Review collected by and hosted on G2.com.
We have been working with Batch for 4 years now. Their sending method for both mobile and web push; the automatic detection of users through activity level ; their evolutive roadmap as well as the support reactivity ... all of these elements make Batch one of the most solid and richest platforms to work with on the market. It is a pleasure to move forward on our international mobile strategy with Batch. Review collected by and hosted on G2.com.
I have Nothing to dislike concerning Batch Review collected by and hosted on G2.com.
/100% UX friendly platform
/A very responsive and good customer assistance
/French interlocutors, very skilfull and kindly Review collected by and hosted on G2.com.
Not dislike, but it would be great :
/To have full user journey for CRM automation
/To add gif and video for the in-app
/To make In-app audience retargeting possible (for a push for example)
/To add capping for each label campaign Review collected by and hosted on G2.com.
A great mobile CRM platform, intuitive and in constant evolution.
Moreover the Batch team bring their expertise helping us make the most of the solution. Review collected by and hosted on G2.com.
Nothing ;) the platform completely meets our needs Review collected by and hosted on G2.com.
