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Working with Bant since 2022 , with only the social outreach module. Stefan our customer success manager is really helpfull and gave us great insight to optimise even more our results.
The plateform is easy to use - and statistics can be find easily. Review collected by and hosted on G2.com.
Not a real dislike but more a suggestion => being able to reply from bant plateform to lead directly without having to connect on Linkedin or Facebook. Review collected by and hosted on G2.com.
95 out of 96 Total Reviews for bant.io
Overall Review Sentiment for bant.io
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I have used the product for over 3 years. The product was easy to use with a good reporting interface and white label capability. Review collected by and hosted on G2.com.
The new software reporting is not working properly in 2024.
The migration from the old system to the new system has been managed poorly
The support team keep making mistakes as they are working with legacy systems
The new management team are arrogant and do not listen to customer feedback Review collected by and hosted on G2.com.
3 key pros: Great value, low-lift channel upstart, and responsive support.
My CSM, Georgina, was very attentive and helpful in answering all my questions and in campaign setup - she was a joy to work with!
bant.io was a relatively low lift platform to get started with, at a great value. We were able to get pretty specific with our audience targeting for cold outreach emails and the team took care of setup and execution of all our campaigns. Review collected by and hosted on G2.com.
Although there is low lift in getting this channel up and running, I do think that it requires some time from the client using bant.io to pinpoint the correct customer targeting in the beginning. This isn't necessarily on the bant.io team at all - but make sure that you have a team member that is able to dedicate 2-4 hours a week to make sure you get the best value out of the platform in its early days! Once you get the setup down, it would be really low lift to keep running in the background along with other channels. Review collected by and hosted on G2.com.
Absolute supreme customer support was provided by Account Manager Stefan Bako, who went above and beyond for my account. Proactiveness, strategy and copy, and proper targeting ensured I succeeded with all my accounts. Over 3 million USD was generated from Bant leads. Review collected by and hosted on G2.com.
Some of the campaigns we did, took a long time to become profitable; I'm not sure if that was because of the lousy market fit for things we marketed or because there was something else to be done. Review collected by and hosted on G2.com.
We've used many similar platforms. Bant is the most expensive by far, though you get a fantastic team behind you and the tech, though similar to others in some ways, is a breath of fresh air. We must also mention the exceptional customer service and shout out to Georgina, who has surprised us repeatedly with her amazing service and support. She rocks and deserves a raise!! Review collected by and hosted on G2.com.
Discounts are based on annual sales rather than retention. Makes sense and is a smart business move on Bant's part to ensure partners continue to sell, though it would be nice to lock into the different tiers based on retention. Review collected by and hosted on G2.com.
It's intuitive design and easy-to-use knowledge base make this product seamless. We were paired with Georgina as our account manager, who has been stellar with answering all of our questions, regardless of their complexity. Compared to other products and their customer service - we joked that we had a learning curve with this service and team because of how responsive and intuitive the tech was. Similarly, our clients have been delighted from onboarding and beyond. Review collected by and hosted on G2.com.
At this time, I do not have anything that comes to mind Review collected by and hosted on G2.com.
Nothing, it simply doesn't work.
We used the service for 3 months and did not get any results. Review collected by and hosted on G2.com.
We used their service for 3 months but did not get any results whatsoever.
We complained multiple times but nothing changed.
Our complain got escalated to the director of customer support, who did nothing either.
They acknowdlege that they had some technical issues with their setup, yet they refused to proceed with a refund.
We decided to then run our cold email campaign in-house and had much better results in only a few weeks.
Total waste of money, I would recommend looking for another provider. Review collected by and hosted on G2.com.
Upwork has an amazing Dashboard that can help you staying on top of the campaigns and getting all the necessary numbers to do the right analysis.
Personally I really enjoy all the constructive conversations we have with our CSM ''Stefan Bako'', he is always ready to help and take our feedbacks into consideration. Review collected by and hosted on G2.com.
As any other service company, you can find lot of room for improvement which sometimes you might feel they are slow but the as an end result I don't think you can find a better service provider with their price range. Review collected by and hosted on G2.com.
Their ability to help me reach clients that i would not have been able to by myself. Review collected by and hosted on G2.com.
We had some issues in the beginning when i didnt think my account manager understood my business very well. Review collected by and hosted on G2.com.
I have nothing positive to say about my experience with Bant other than our contacts seemed like nice people. Review collected by and hosted on G2.com.
It did not drive any positive leads in 3 months. The only leads captured were responses such as “unfortunately, I am not the right person to speak to, please try so-and-so” which Bant considered positive leads.
It took a week per request for them to make any changes, and there were no recommendations from them on improving results.
We could not get any clicks on PPC or Retargeting, and we ended up asking for a refund after six weeks, which they declined. We flagged before the campaigns started that they were expensive clicks however we were told not to worry and instead just wasted money paying for a service that obviously did not work.
Their LinkedIn marketing strategy was not impactful, and they did not use many of the features available on the automated LinkedIn software, such as profile views, automated post scheduling and other touch points required to achieve a successful strategy. They implemented a spray and pray approach, using their LinkedIn messages to trick people into accepting invites that end up just annoying the prospects.
A very similar approach to Email with no intent, just title-based targeting from their private lists, which I just had people phoning me up and complaining. Review collected by and hosted on G2.com.
ALL In One Managed Platform (done for you) eliminates the need for data tools, copy-writing for campaigns, outreach tools and data-analytics tools.
Bant.Io Platform includes; data, campaign design and execution using advanced tech platform and very good customer success/support team! Review collected by and hosted on G2.com.
Area of improvement - Bant.Io does the right things to build demand for customers' product offering. A greater emphasis on results will make it even more compelling for customers... Review collected by and hosted on G2.com.
