Bandwidth Reviews & Product Details

With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth app You scale with reliability, compliance expertise, and award-winning support.

Product Website

Seller

Bandwidth

Discussions

Bandwidth Community

Languages Supported

English

Overview by

Laney Alspaugh

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Bandwidth Integrations

(1)

Verified by Bandwidth

Bandwidth Media

Official Downloads

(4)

edit

Enterprise Communication Landscape Report 2025

G2 reviews are authentic and verified.

Here's how.

Pradyumn G.

Project Engineer

Enterprise (> 1000 emp.)

11/1/2025

"Call Quality Support with Reliable Communication API"

4.5/5

What do you like best about Bandwidth?

Bandwidth application makes the communication easy for users with reliable voice. It comes with easy integration and has a good call quality support which helps me to improving the business needs. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

I dislike Bandwidth application because of its occasional delays in support. This application is less convenient because of its setup issues. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

2/6/2026

"Great Account Managers and a Strong Portal/Dashboard Experience"

4.5/5

What do you like best about Bandwidth?

Their customer service (account managers) and their portal/dashboard. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

Their support team can take a bit of time to reply or fix an issue Review collected by and hosted on G2.com.

Verified User in Telecommunications

7/23/2025

"Bandwidth has become much less user friendly over the last couple of years"

1/5

What do you like best about Bandwidth?

Ports are easy and straighforward to submit. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

The current employees at Bandwidth do not understand porting and it's been difficult with Bandwidth now outsourcing their employees. They don't seem to speak English very well and therefore cannot explain rejections for ports and assist in the porting process. The Bandwidth APP often has issues and we have been receiving many rejections for ports that I feel are caused by Bandwidth on the processing end. There are many changes being made to the Bandwidth APP that aren't positive. Porting has become much more difficult and we don't get the support we need from well trained reps. Review collected by and hosted on G2.com.

Response from Laney Alspaugh of Bandwidth

edit

Porting is a critical part of our business, and we are committed to providing knowledgeable and effective support at every step. We’d welcome the chance to connect directly, learn more about your experience, and review any specific examples. Please reach out to Hannah Macchioni, Director, Number Support Group at hmacchioni@bandwidth.com to share about your experience. Your input is important to us, and it helps guide our efforts as we continue to invest in both the tools and the people supporting your success.

Verified User in Telecommunications

7/29/2025

"Required password updates are too restrictive"

2.5/5

What do you like best about Bandwidth?

I primarily use the reports to gather billing info for our customers. The reports are good and responsive Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

Your required password updates are too restrictive time-wise.One time I got an email that arrived on a Sunday morning and expired before I saw the email.

Today I was lucky and received the email in time that I could use the button and update. But the first two times I tried it told me that the password had either non-keyboard or space characters in it.

Fortunately I was able to get it accepted. I copied in the same password all three times. Review collected by and hosted on G2.com.

Response from Matt Ruehlen of Bandwidth

edit

Hello,

Thank you for your review and for the positive feedback on our reporting tools.

I also appreciate your sharing of the specifics on your experience with password updates. Our system is designed to send notifications at 10 days prior to expiration, and then 5 days, and finally 1 day before a password expires. It sounds like you had a different experience here that I'd like to learn more about.

If you'd be willing, please email me directly at mruehlen@bandwidth.com. I'd like to confirm the details to ensure we address this properly.

Thank you for trusting us with your business,

Matt Ruehlen

Sr. Director, Voice of the Customer

Kristi A.

Customer Success Manager

Small-Business (50 or fewer emp.)

3/21/2025

"Bandwidth's support is quite easily the worst I have encountered in tech!"

0/5

What do you like best about Bandwidth?

When working, Bandwidth is fine. It serves its purpose like any other company could do. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

Their customer support is literally the worst I have ever come across! I am a customer success manager for a portfolio of customers and we utilize bandwidth for the clients to use sms within our flatform to support & run their businesses. We had a large group of customers whose sms suddenly went down with 0 warning or notice that they were out of compliance. That is not the worst. It has been 6 weeks and some of these customers are still down! Bandwidths support sometimes takes an entire week to respond and they are incredibly unhelpful. No matter how we try to help our customers by escalating, we cannot get a response. Bandwidth's support is quite easily the worst I have encountered in tech! Review collected by and hosted on G2.com.

Response from Laney Alspaugh of Bandwidth

edit

Thank you for your feedback regarding your support experience, Kristi. We take these concerns seriously and would appreciate the chance to address them. Please reach out to Matt Ruehlen, Bandwidth’s Sr. Director, Service Ambassador at mruehlen@bandwidth.com, and we’ll work to provide the support you need.

Scott B.

UC Engineer

Enterprise (> 1000 emp.)

5/15/2023

"Review of onboarding our global business"

5/5

What do you like best about Bandwidth?

Portal access and able to make changes on the fly, without having to use a back-end ITSP team.

Good and honest discussions with account manager.

Able to assist in our growth, by opening up new countries/regions. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

Would be nice, when needed, to have a telephone call with support team. Review collected by and hosted on G2.com.

Farzad E.

CyberSecurity Expert

Enterprise (> 1000 emp.)

10/7/2025

"Review 10"

5/5

What do you like best about Bandwidth?

All features are fine and they help me to resolve my iossues. Very good tool. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

I have not find anything bad. I am happy with the tool. Review collected by and hosted on G2.com.

Starr C.

Staff Account Executive

Mid-Market (51-1000 emp.)

7/23/2025

"Great but needs phone support !"

5/5

What do you like best about Bandwidth?

the platform is easy to use, however, the platform is constantly changing which makes it a little difficult to keep up with Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

I've been a bandwidth user for years. Eliminating phone support has been frustrating to say the least Review collected by and hosted on G2.com.

Alberto L.

Vendor Manager

Enterprise (> 1000 emp.)

5/16/2025

"Excellent service with a very friendly approach."

4/5

What do you like best about Bandwidth?

The simplicity and effortless way of getting the services, the kindly commercial approach that we always get from the account manager assigned to us. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

Some procedures such as LAR requirements are hard to follow. Review collected by and hosted on G2.com.

Nicholas H.

Member, Kerio Partner Advisory Council

Computer Software

Mid-Market (51-1000 emp.)

7/31/2025

"Bandwidth is the BEST!"

5/5

What do you like best about Bandwidth?

Customer support, knowledge from their engineers, the ease of provisioning new locations and numbers is paramount. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

Nada! Our experience with Bandwidth has been nothing less than amazing. Review collected by and hosted on G2.com.