--- title: Bandwidth Reviews meta_title: 'Bandwidth Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 504 reviews by the users' company size, role or industry to find out how Bandwidth works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 504 scale: '5' date_modified: '2026-07-12' parent_category: name: Development url: https://www.g2.com/categories/development --- # Bandwidth Reviews **Vendor:** Bandwidth **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.4/5.0 **Total Reviews:** 504 ## About Bandwidth With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth app You scale with reliability, compliance expertise, and award-winning support. ## Bandwidth Pros & Cons **What users like:** - Users appreciate the **ease of use** of Bandwidth, finding the tools and support incredibly user-friendly. (18 reviews) - Users commend the **excellent customer support** of Bandwidth for its speedy problem resolution and proactive account management. (12 reviews) - Users praise the **responsive customer service** of Bandwidth, highlighting prompt resolution and excellent support interactions. (9 reviews) - Users highlight Bandwidth's **reliable service** , noting excellent support, quality, and an intuitive tracking portal. (8 reviews) - Users appreciate the **navigation ease** of Bandwidth, finding the portal user-friendly and intuitive for managing numbers. (7 reviews) - Users appreciate the **great support** from Bandwidth, valuing timely assistance and helpful resources for their needs. (6 reviews) - Users appreciate the **exceptional helpfulness** of Bandwidth's support team, ensuring quick resolutions and efficient service. (5 reviews) - Call Quality (4 reviews) - Easy Navigation (4 reviews) - Easy Setup (4 reviews) **What users dislike:** - Users find the **complex setup** for beginners to be a significant barrier when using Bandwidth's services. (9 reviews) - Users find **customer service to be inconsistent** , with frustrations over support and setup complexities affecting their experience. (9 reviews) - Users face **messaging issues** with Bandwidth, experiencing difficulties in management and inconsistent support. (7 reviews) - Users find the **time constraints** for password updates and system transitions frustrating, impacting their overall experience with Bandwidth. (4 reviews) - Users experience **delays in support** , often facing long wait times for ticket resolutions and issue fixes. (3 reviews) - Limited Features (3 reviews) - Users experience **poor customer support** , facing delays in responses and difficulties reaching live assistance when needed. (3 reviews) - Access Issues (2 reviews) - Billing Issues (2 reviews) - Call Disconnections (2 reviews) ## Bandwidth Reviews ### 1. Always polite and extremely helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2017 **What do you like best about Bandwidth?** I mostly work with the number porting team and they are so helpful and will work through any problem big or small. They are very patient and through in their work. **What do you dislike about Bandwidth?** The BW portal could use some improvement it is sluggish and frustrating at times **What problems is Bandwidth solving and how is that benefiting you?** We are a hosted Voice company and we user Bandwidth as out carrier to port all of our customers on and this has aided in increasing our market share and customer satisfaction ### 2. Reliable Customer Oriented Telecom Company in US **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2017 **What do you like best about Bandwidth?** I like their quick response and solution to the problems. They have great pricing and products that are better than expectation. **What do you dislike about Bandwidth?** Other than the occasional billing issues, I am very satisfied. **What problems is Bandwidth solving and how is that benefiting you?** We use Bandwidth for US inbound numbers, termination services and SMS. It's seamless process to order and implement. Portals are great but there's always room for improvement. ### 3. Extremely easy to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Bandwidth?** Love the portal to port numbers. Very simple to use. **What do you dislike about Bandwidth?** Can't pull CSRs. It would be nice if we had a way to pull CSR or if CSR are pulled automatically for number. Would also love a way to make a change to a port request without having to cancel the entire order. **Recommendations to others considering Bandwidth:** per my previous statement, the CSR would be helpful and the ability to pull it would be great. **What problems is Bandwidth solving and how is that benefiting you?** Bandwith is our carrier and are responsible for most of our customer's numbers. Our business is in their hands. ### 4. Bandwidth is very helpful with resolving rejections in the porting process. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2017 **What do you like best about Bandwidth?** I like that there is a team of experienced professionals that are willing to help whenever needed. **What do you dislike about Bandwidth?** Sometimes it is difficult to get an agent on the phone when the call volume is heavy. There is no option to stay on hold because eventually the system sends you to voicemail. **What problems is Bandwidth solving and how is that benefiting you?** Resolving rejections in porting from the losing carriers. ### 5. Kerry Skinner and Bandwidth Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2017 **What do you like best about Bandwidth?** I find that Kerry and the support team at Bandwidth to be most helpful and really seem to care about resolving any issues we may be experiencing. **What do you dislike about Bandwidth?** So far the only issue I have come across is that when I have multiple numbers to release, I cannot do them in bulk, each number needs to be done individually, also the same for feature requests. **What problems is Bandwidth solving and how is that benefiting you?** We have found Bandwidth to be more cost effective for us. The E911 options is especially beneficial, and is working out great for us. Dashboard has proved to be very ### 6. Bandwidth Review Kerry Skinner **Rating:** 5.0/5.0 stars **Reviewed by:** Jena W. | Cloud OrBusiness Operations, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2017 **What do you like best about Bandwidth?** The friendly and helpful associates that work along with you to assist with any issue or help resolve them **What do you dislike about Bandwidth?** It sometimes takes a long time to get a response from some carriers. I **Recommendations to others considering Bandwidth:** I would highly recommend Bandwidth **What problems is Bandwidth solving and how is that benefiting you?** Solving ongoing issues in porting customer's number's. The benefit is having a Bandwidth associate that works right along with you until your order is complete. ### 7. Provsioning Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Sherry B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2017 **What do you like best about Bandwidth?** detailed, informational material provided and was very helpful. **What do you dislike about Bandwidth?** I have no dislikes. We have received full support with Bandwidth.com **What problems is Bandwidth solving and how is that benefiting you?** porting numbers using Bandwidth.com, applying for new numbers and 911. Benefit, was realizing how many numbers were not updated with proper 911 address, API issue. But was resolved in quick fashion. ### 8. Bandwidth offers quick and accurate solutions to capacity issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2017 **What do you like best about Bandwidth?** We use bandwidth as a wholesale provider of A-Z termination of LD. Bandwidths ability to work with us quickly and provide new trunking solutions with little to no issues for our customer base is a huge benefit. **What do you dislike about Bandwidth?** There really isn't anything to dislike the technicians are knowledgeable and make turnup of SIP trunking quick and easy. **What problems is Bandwidth solving and how is that benefiting you?** We are tasked with providing good value to customers at a great price. Bandwidth offers us quick solutions to provide that to customers without the hassle of long delays in implementation. ### 9. Kerry Skinner is awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Michael P. | Special Projects, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2017 **What do you like best about Bandwidth?** I like the layout of the dashboard and how I can generally get someone on the phone quickly if I call in **What do you dislike about Bandwidth?** I don't like the separation of the dashboard and the support page. **What problems is Bandwidth solving and how is that benefiting you?** It makes it very straight forward on how to order and port over numbers. If I am ever having trouble, Kerry Skinner is quick to help. ### 10. I work with Bandwidth's porting and feature services department **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2017 **What do you like best about Bandwidth?** Bandwidth's porting department is always quick to help with any situation. They are always kind and professional while doing so. **What do you dislike about Bandwidth?** When you put in a ticket for directory listing, it takes a while for someone to answer your question. This department does not seem to be as efficient as the porting department. **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth provides a large footprint of service for us to provide to our customers with great service. The new portal is great for ordering and disconnecting numbers, etc. ### 11. Better web interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2017 **What do you like best about Bandwidth?** The web interface that was implemented last year was a drastic improvement to the previous interface. **What do you dislike about Bandwidth?** I don't like that once a port request is submitted, the user has to to back and add the documents (invoice, LOA, etc.). Adding these documents should all be done BEFORE the user hits the submit button. **Recommendations to others considering Bandwidth:** I echo the sentiments of another reviewer. When doing an implementation or project port, get one technical Bandwidth team member as your point of contact. Having multiple people involved make the process convoluted. **What problems is Bandwidth solving and how is that benefiting you?** The benefits are a more streamlined process to assist our customers. ### 12. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa L. | Enterprise provisioner, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2017 **What do you like best about Bandwidth?** The reps are very helpful and are always available. **What do you dislike about Bandwidth?** Nothing. We are very satisfied witht he help we recieve form Bandwidth **What problems is Bandwidth solving and how is that benefiting you?** We use Bandwidth Wholesale to procure numbers in regions where we do not have the availability as well as Bandwidth's porting capabilities for regions we do not have our own LRN set up ### 13. Review of Bandwidth.com **Rating:** 4.5/5.0 stars **Reviewed by:** Jason B. | VP - Sales & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2017 **What do you like best about Bandwidth?** Their quick customer response and friendly and helpful representatives **What do you dislike about Bandwidth?** Navigating their site for certain things **Recommendations to others considering Bandwidth:** I highly recommend Bandwidth.com **What problems is Bandwidth solving and how is that benefiting you?** Needing a good phone provider. Having a consistent, easy to deal with provider for internal use and also to resell to our customers ### 14. BIS **Rating:** 5.0/5.0 stars **Reviewed by:** Chad K. | Network Engineer, Computer Networking, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2017 **What do you like best about Bandwidth?** Support is eccellent. The ticketing system is easy to use. **What do you dislike about Bandwidth?** The 911 portal was not shown to me when I first signed up with bandwidth. **Recommendations to others considering Bandwidth:** Easy to use and the support is excellent. **What problems is Bandwidth solving and how is that benefiting you?** We use bandwidth as a SIP provider. ### 15. Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2017 **What do you like best about Bandwidth?** The extra time and care they give to your accounts and tickets. **What do you dislike about Bandwidth?** It is hard to get a person on the phone during the busy hours. **What problems is Bandwidth solving and how is that benefiting you?** They help assist us with our porting. ### 16. good support, friendly, but long, imperfect process with may glitches **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2017 **What do you like best about Bandwidth?** working with Erica tappe - she's great. give her a promotion. seriously. **What do you dislike about Bandwidth?** the problems that happened during the number port -- dates not adhered to, some numbers "stuck" , lengthy process **What problems is Bandwidth solving and how is that benefiting you?** lower price by migrating away from old provider ### 17. The Bandwidth Team is Great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Bandwidth?** I love that they are willing to help us not only resolve problems, but also understand why they happened. They are always willing to help escalate if needed. **What do you dislike about Bandwidth?** Getting number inventory in certain areas can be challenging. **What problems is Bandwidth solving and how is that benefiting you?** We are working on integrating our internal software with Bandwidth to streamline our porting submission and number ordering process. I think this will greatly increase our efficiency as a team. ### 18. Experenced and Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Bandwidth?** They are always willing to help in any way they can. **What do you dislike about Bandwidth?** Our Business hours do not match up and it can make things difficult some times. **What problems is Bandwidth solving and how is that benefiting you?** Porting can be a nightmare as we all know. When we are working with Bandwidth they will do everything they can to assist you in this process and Kerry Skinner is an amazing contact for us as well. ### 19. Fast and accurate info **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2017 **What do you like best about Bandwidth?** An issue that required an assist from BandWidth was resolved in very short order. Their turn around was excellent and reaching them was simple, easy, online. **What do you dislike about Bandwidth?** I have not found a thing to dislike about BandWidth at this time. **Recommendations to others considering Bandwidth:** BadWidth is easy to work with and easy to reach. **What problems is Bandwidth solving and how is that benefiting you?** As part of the Telecom industry we all have to cooperate and work together to resolve issues. BandWidth was easy to work with. ### 20. Bandwidth **Rating:** 5.0/5.0 stars **Reviewed by:** Denise M. | Provisioning Supervisor, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2017 **What do you like best about Bandwidth?** They are very easy to work will and quick to respond. They make our company Spirit feel like we are a priority. **What do you dislike about Bandwidth?** I can not say I have run into any issues as of right now. **What problems is Bandwidth solving and how is that benefiting you?** TN request and escalation ### 21. Very pleasant & Effective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Bandwidth?** I love that Kerry Skinner helps with all our needs in a timely manner. **What do you dislike about Bandwidth?** I dislike that there are a lot of personal changes in the "port in" department. I also dislike that we have to call the port in department for updates/requests. **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth helps me with CSR information to help clear rejections. Kerry helps us with any escalations we have. ### 22. Easy site to use, even better Support crew! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2017 **What do you like best about Bandwidth?** We are in constant contact with their Team to make adjustments, and they are always on top of things and quick to respond. You should use their product not only because of their role, but because of their phenomenal support staff! **What do you dislike about Bandwidth?** Nothing! I am a huge fan of this company and the support they provide to their users! No dislikes here! **Recommendations to others considering Bandwidth:** Absolutely use it! **What problems is Bandwidth solving and how is that benefiting you?** We are need of phone numbers, and they are always able to come through with providing help, solutions, etc. ### 23. Bandwidth is a vendor I deal with on a daily basis **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2017 **What do you like best about Bandwidth?** Bandwidth and I had a rough start, Bandwidth is a vendor for my company and there where issues at first. We where assigned a project manager that assisted with resolving our issues. After 8 months we are issue free in my department. Their website is easy to maneuver in and requests are normally processed very quickly. **What do you dislike about Bandwidth?** I would like to have the ability to set a disconnect date in the web portal, instead of holding my disco orders until the disconnect date. I would like to see Bandwidth explore complex captions, today we are limited to 1 straight-line main. I would also like to see the import (file upload) feature work for my team. **Recommendations to others considering Bandwidth:** If considering using Bandwidth as a vendor request a project manager form the beginning and test every possible scenario you may run into. **What problems is Bandwidth solving and how is that benefiting you?** expanding our footprint. ### 24. Great Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2017 **What do you like best about Bandwidth?** Bandwidth has been very supportive and quickly resolves any questions that we have. We have been very pleased with their service. **What do you dislike about Bandwidth?** Pricing can be a bit high on some products. **What problems is Bandwidth solving and how is that benefiting you?** Gives us another option for DID coverage. ### 25. Overall the experience has been okay so far. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2017 **What do you like best about Bandwidth?** Usually receive an answer in a timely manner to any issue. **What do you dislike about Bandwidth?** Sometimes our requests get lost in the shuffle and have to be escalated. **Recommendations to others considering Bandwidth:** Having one site to log in to for everything we need would be helpful and I am told that is being worked on. **What problems is Bandwidth solving and how is that benefiting you?** Getting numbers in areas we are not able to get on our own. ### 26. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2017 **What do you like best about Bandwidth?** Bandwidth has provided outstanding customer service through the years. Each BW teammate, Lee, Hull, Linda Simms; Aaron, Kerry (to mention a few) have never failed to shine with their customer care and quality service. **What do you dislike about Bandwidth?** At this point in time, I do not have a dislike worth mentioning. **What problems is Bandwidth solving and how is that benefiting you?** BW has helped us to provide our clients superior customer service. ### 27. Excellent User Portal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2017 **What do you like best about Bandwidth?** The portal is easy to use and intuitive. It makes porting and ordering new numbers easy **What do you dislike about Bandwidth?** Nothing yet. We just started using this product. **What problems is Bandwidth solving and how is that benefiting you?** none yet. ### 28. You can't fix it if it isn't broken. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2017 **What do you like best about Bandwidth?** Every question is addressed quickly and a SME (subject matter expert) is consulted if needed. **What do you dislike about Bandwidth?** I used to not like opening a ticket for each inquiry but It is nice having an electronic log of Q & A's. **Recommendations to others considering Bandwidth:** APIs should be implemented wherever possible. **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth was brought on as an alternative PSTN vendor. API development and utilization. ### 29. Supportive and young team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2017 **What do you like best about Bandwidth?** Very good communication, the Bandwidth portal is simple to use. You have almost all what you need. **What do you dislike about Bandwidth?** Some issues with porting orders, for example last minute FOC orders **Recommendations to others considering Bandwidth:** Good luck. **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth have very simple tool for numbers ordering and user friendly interface. The telephone numbers start working as soon as they ordered via Portal. You can simply configure number forwarding at any time or change CNAM record. You can order TF numbers and porting from other carriers. ### 30. Very informative **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2017 **What do you like best about Bandwidth?** porting procedure seems to be quite a bit shorter than others **What do you dislike about Bandwidth?** number search for 509 numbers are back ordered. **What problems is Bandwidth solving and how is that benefiting you?** reliability ### 31. Great Team to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Jean L. | Support Services Supervisor, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2017 **What do you like best about Bandwidth?** Bandwidth is so fast and efficient. When I submit a request it's worked extremely fast. **What do you dislike about Bandwidth?** We do not have any issues with bandwidth and how they work **What problems is Bandwidth solving and how is that benefiting you?** Verifying e911 addresses ### 32. Bandwidth support and provisioning is always prompt and professional! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2017 **What do you like best about Bandwidth?** The speed of turnaround on requests..... **What do you dislike about Bandwidth?** Working with some alternate carriers.... **What problems is Bandwidth solving and how is that benefiting you?** VoIP deployments. ### 33. Bandwidth Reps are the best **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2017 **What do you like best about Bandwidth?** Their Reps know what they are doing and try to help out in all they can and give me understanding on things and processes I don't know. **What do you dislike about Bandwidth?** They don't have strict procedures for allowing numbers to port out. **Recommendations to others considering Bandwidth:** Better safety procedures for porting out so none of our customers get slammed **What problems is Bandwidth solving and how is that benefiting you?** Ports mostly. The benefits bandwidth gives compared to other companies is they really care about our business and help as much as they can and willing to go the extra mile. ### 34. Good Service and Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2017 **What do you like best about Bandwidth?** Support is generally very quick to respond to questions and address problems. **What do you dislike about Bandwidth?** Some of the provisioning is hokey. There are fields in the portal that do nothing and in fact should not be filled out at all, instead you need to open a case with support. **What problems is Bandwidth solving and how is that benefiting you?** We get a level of service comparable to our "tier 1" providers at a fraction of the cost, with (generally) better support ### 35. went through but not simple **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2017 **What do you like best about Bandwidth?** the price is competitive in USA support is responsive **What do you dislike about Bandwidth?** limitations the contract is complicated not fully automated **What problems is Bandwidth solving and how is that benefiting you?** better price in USA ### 36. Great Experience. Would definitely recommend ! **Rating:** 5.0/5.0 stars **Reviewed by:** Vasanth A. | Sr Applications Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2017 **What do you like best about Bandwidth?** Cost, ease of use and customer support.... **What do you dislike about Bandwidth?** None at present. So far great service... **What problems is Bandwidth solving and how is that benefiting you?** Appointment Reminder Systems ### 37. Great communication, fast response. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2017 **What do you like best about Bandwidth?** Working with their VOIP interconnect Engineer Alex Mitchell was a great experience, he responded every question promptly and satisfactory. **What do you dislike about Bandwidth?** This is my first experience working with bandwidth.com and so far there is nothing that I could complain about. **Recommendations to others considering Bandwidth:** All is covered so far. **What problems is Bandwidth solving and how is that benefiting you?** Better rates to domestic destinations ### 38. Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2017 **What do you like best about Bandwidth?** The support I received from Bandwidth.com was great. Phone wait time was very quick and knowledgeable people were ready to answer my questions. **What do you dislike about Bandwidth?** Multiple APIs that do the same or similar things but are incompatible with each other. Non unified platform. **What problems is Bandwidth solving and how is that benefiting you?** Providing VOIP services ### 39. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2017 **What do you like best about Bandwidth?** Bandwidth folks are the best. Always attentive and ready to help. **What do you dislike about Bandwidth?** Nothing really much. Since I have to have 40 characters, their web interface is a little wonky with IE but they are working on it. **What problems is Bandwidth solving and how is that benefiting you?** Inbound and outbound VoIP traffic. ### 40. Good enough **Rating:** 3.5/5.0 stars **Reviewed by:** Дмитрий . | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2017 **What do you like best about Bandwidth?** Pretty nice service with good quality of calls **What do you dislike about Bandwidth?** Long issues resolving, a lot of outages.. **What problems is Bandwidth solving and how is that benefiting you?** CRM for home service business companies ### 41. Intuitive design for the experienced telecom professional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2017 **What do you like best about Bandwidth?** It is easy to accomplish anything in the portal from provisioning, ordering and reporting. **What do you dislike about Bandwidth?** Only thing I could ask for is faster reporting. **Recommendations to others considering Bandwidth:** Give it a try, you will not be disappointed! **What problems is Bandwidth solving and how is that benefiting you?** API number ordering is awesome as well as keeping track of number inventory. ### 42. Awesome Carrier Provider **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2017 **What do you like best about Bandwidth?** They are extremely responsive and customer friendly to work with **What do you dislike about Bandwidth?** Sometimes they tend to miss providing key updates at the right time **What problems is Bandwidth solving and how is that benefiting you?** PSTN carrier issues ### 43. Very appealing and well put together **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2017 **What do you like best about Bandwidth?** The new site is very nicely put together and gathers the applicable products within easy reach. **What do you dislike about Bandwidth?** I cannot find anything at this point I dislike, **What problems is Bandwidth solving and how is that benefiting you?** Moving from legacy 911 to BW.coms product. ### 44. Working with Kerry and Bandwidth over the years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2017 **What do you like best about Bandwidth?** Bandwidth employees are extrememly knoweledgable and always willing to work with the customer. **What do you dislike about Bandwidth?** N/A - Have always like working with the employees at Bandwidth over the years **What problems is Bandwidth solving and how is that benefiting you?** Routing of emergency calls ### 45. Great for the price **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2017 **What do you like best about Bandwidth?** The price is nice and it also allows for me to forward to a cellphone pretty quickly. **What do you dislike about Bandwidth?** I have to wait for them to undo a forwarding because a 10 digit forwarding isn't something comon. **What problems is Bandwidth solving and how is that benefiting you?** We aren't using this for our business other than comunication. ### 46. Great Service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2017 **What do you like best about Bandwidth?** The dedicated Bandwidth team that works on our behalf. **What do you dislike about Bandwidth?** Nothing specific at this time. We are happy with the service. **What problems is Bandwidth solving and how is that benefiting you?** Emergency Services and DID's ### 47. Bandwidth.com **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2017 **What do you like best about Bandwidth?** Working with the LNP and support team is always a positive experience. The sense of urgency to resolve our issues is best in class. **What do you dislike about Bandwidth?** I have no complaints with any team that we work with. **What problems is Bandwidth solving and how is that benefiting you?** We are a UCaaS provider and use Bandwidth.com for our LNP needs. Bandwidth.com is a vital part in making LNP work for our organization. ### 48. Competent. Reliable. **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin A. | Supervisor, E911 Coordination, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2017 **What do you like best about Bandwidth?** Easy to use/navigate user interface. Implementation of suggested enhancements. **What do you dislike about Bandwidth?** Haven't found anything yet and we have been working with Bandwidth for over 5 years. **What problems is Bandwidth solving and how is that benefiting you?** Moving our 911 services to Bandwidth has saved time, reduced the number of reps needed to perform work and simplified a very complicated, cumbersome process into one that is very streamline. ### 49. great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Bandwidth?** Great account team that goes above and beyond **What do you dislike about Bandwidth?** support/provisioning would have to verify **What problems is Bandwidth solving and how is that benefiting you?** n/a ### 50. Excellent Service and Reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2017 **What do you like best about Bandwidth?** Reliability and Quality of the Services is great **What do you dislike about Bandwidth?** Multiple Portal for all the different services **Recommendations to others considering Bandwidth:** Excellent Services and Knowledgable Support **What problems is Bandwidth solving and how is that benefiting you?** Number Hosting, Messaging Services ## Bandwidth Discussions - [What is CPaaS?](https://www.g2.com/discussions/cpaas) - 1 comment, 1 upvote - [Why does owning and operating a carrier network make a difference?](https://www.g2.com/discussions/bandwidth-s-carrier-network) - 1 comment, 1 upvote - [What are the differences between Bandwidth and Twilio?](https://www.g2.com/discussions/differences-between-bandwidth-and-twilio) - 1 comment, 1 upvote - [Can I run my short code campaign on Bandwidth?](https://www.g2.com/discussions/short-codes-eg-5-digit-numbers-commonly-used-for-some-text-messaging-campaigns) - 1 comment, 1 upvote - [Is support included?](https://www.g2.com/discussions/included-support) - 1 comment, 1 upvote - [View Bandwidth pricing details and edition comparison](https://www.g2.com/products/bandwidth-bandwidth/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+01%3A26%3A17+-0500&secure%5Bsession_id%5D=4bdc2562-015b-4660-be07-65a77a617382&secure%5Btoken%5D=66a7ccea8cd81cfaabbb3bf0b0b51e671f4f399079a1a8578c2ae28b46dcc1dc&format=llm_user) ## Bandwidth Integrations - [Demandbase One](https://www.g2.com/products/demandbase-one/reviews) ## Bandwidth Features **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Support** - Documentation - Professional Support **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Bandwidth Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (456 reviews) - [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) - 4.7/5.0 (508 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews)