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The products are fairly comprehensive, and easy to use. Review collected by and hosted on G2.com.
In 18 months that I worked with Bambee my main point of contact changed at least four times, maybe even more. Somewhat comically two of those people when they started told me that they were planning on sticking around for a long time (which didn't end up happening).
What ultimately made me leave Bambee is that I tried to cancel a training package. They don't allow a self service options and when I called over a weekend they were closed. I called back during the week, cancelled the service and was told that I had been charged for the package but that I would be receiving a refund. Over the next several weeks I called multiple times about the status of my refund. I was told that because I had called the day after the annual package began, I wasn't entitled to a refund, despite what the previous rep had told me. I also wasn't entitled to use the training package, even though I had been charged for it. What kind of nonesense customer service is that? Review collected by and hosted on G2.com.
29 out of 30 Total Reviews for Bambee
Overall Review Sentiment for Bambee
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I love that I can always get a hold of my Bambee HR Manager, and that every time I interact with her she is not only knowledgeable and informed but incredibly kind and patient. Super professional and great attitude. I also like that I have a one-stop storage for all of my HR documents and a good resource for any and all of my HR questions. Review collected by and hosted on G2.com.
The online interface is pretty garbage. There were tons of bugs when we first signed up. Additionally, we were told by the salesman who gave us the initial pitch that the company would provide a lot of services which it turns out they don't actually provide. I wish that ALL job descriptions and ALL trainings were provided on an unlimited basis rather than on a pay-per-item basis. Review collected by and hosted on G2.com.
Bambee has given me something that I couldn't provide being a small business, a dedicated HR employee. When I have a question, my personal representative is only a phone call away. I love knowing that someone has the answer I need.
Bambee has given me the freedom to run my business without the headache of always handling HR concerns. Review collected by and hosted on G2.com.
I don't believe there are any downsides to having Bambee. I may not have my personal representative directly in my office, but there is a live chat option so help is always a click away. If I must talk with my rep. I can usually set up a time within 24 hours. Review collected by and hosted on G2.com.
I love the ability to schedule time with our HR rep. Each time she has provided me with very helpful information and has walked us through all processes and procudures for our team. I also love the numerous amounts of templates that are offered - it makes it really easy to get documents out to employees instead of trying to recreate something. Review collected by and hosted on G2.com.
The only issue I've had with bambee is performance revie document being released to employees before our OK. It was a glitch in the system but did cause for some stress on our team. Our HR rep was fast with helping us get everything back on track. Review collected by and hosted on G2.com.
Bambee has made managing HR compliance easy in a way that truly feels "in house." It's easy to set up and use, and I love that we have a dedicated HR manager who understands our business, company culture, and HR goals. The customer support is incredible and we are always able to speak with someone in short order. Review collected by and hosted on G2.com.
Some of the technical aspects are a little clunky or don't respond in the way that it seems like they should. Customer support is usually able to help though. Review collected by and hosted on G2.com.
My two favourite aspects about the Bambee platform are it's clean looking and easy to use interface, as well has it's personable, knowledgeable, and easily available customer service team. Review collected by and hosted on G2.com.
The downside of Bambee is, as it's newly and rapidly expanding, there are some capabilties I wish the platform has, but does not have yet. Sometimes I've had to create work arounds to find the solution our business needs. With that said, an upside is that their customer service teams have always helped me to find the best work arounds/solutions possible AND they are continously adjusting to the feedback of their clients. I've seen one of my requests put into action on the platform! So cool. Review collected by and hosted on G2.com.
Having access to HR laws and rules is nice. Review collected by and hosted on G2.com.
Payroll system has been problematic (incorrect pay, not deducting health, dental, vision from paychecks, etc.)
VERY difficult to speak with anyone quickly, and setting up meetings with them can take several days. Online messages often go unanswered. WAY too many requests to rate them each time you DO have a contact. Review collected by and hosted on G2.com.
Bambee has allowed us to effectively keep track of all our employee policies and who hasnt signed them . Witht he new update , it is easy to send documents to new hires when added them as a staff member.
Any time we put in a ticket, someone emails us back the same day to help with support on any issues.
We use this platform often whenever we have a new hire come on board in the company. Review collected by and hosted on G2.com.
Before the update, Bambee was hard to usee and we could not navigate it Review collected by and hosted on G2.com.
I love being able to send them questions as they arise on HR issues. I love the fact they can help me get all my policies electronically for signature and updated as laws change. Review collected by and hosted on G2.com.
I wish they would let us track PTO days for employees without moving to their payroll features. Review collected by and hosted on G2.com.
Bambee has helped me understand the need for a healthy balance between employer and employee and generates an environment where that can be accomplished. Part of that is helping the employer (manager) make fair and educated decisions that reflect employee empathy in difficult situations. Review collected by and hosted on G2.com.
Bambee has added features that are helpful to others, but may cause potential conflict with other services we have elsewhere. Review collected by and hosted on G2.com.
It is very easy to use. The features help me to manage my staff in a very simple, straightforward, but comprehensive way. I feel confidently about their ability to proactively help me protect my business. It's also extremely user friendly. Review collected by and hosted on G2.com.
One of my reps did change right after meeting the first one, without any notice. I do like for people to consistently get to know me and my needs. Review collected by and hosted on G2.com.
