Balto Pros and Cons

I used balto all the time. Balto is really a great help with suggesting scripts and providing a check list just to make sure that we don't get lost with the conversation. Also the scripting is really professional and makes it reall easy to understand when you provide it with your customer. Lastly is the user friendly landing page, you can tell by the icons on what page you are in. Kudos Balto! Review collected by and hosted on G2.com.

It just needs a little improvement on the interface itself because sometimes if balto has a small tab on my screen it kind of hard to navigate since pop ups in every category blocks some of the navigation. Also please add more colors on custumization of Balto. Thank you! Review collected by and hosted on G2.com.

What I appreciate most about Balto is the blend of adventure and companionship. The story highlights themes of perseverance, teamwork, and the bond between humans and animals, showcasing how courage can lead to remarkable achievements. Balto’s heroism and loyalty are truly inspiring! Review collected by and hosted on G2.com.

One aspect that could be viewed critically about Balto is the historical inaccuracy in the portrayal of the events surrounding the serum run. While the film captures the spirit of heroism, it simplifies complex realities and the contributions of other sled dogs and mushers. This can overshadow the teamwork and efforts of many who played vital roles in the actual event. Review collected by and hosted on G2.com.

The scripts and troubleshooting guide that pops up depending on the customers concern by picking up certain keywords and audio cues during the conversation. The installation is hassle free and you only need your email address to login. Once it is installed, you can use it everyday and right away without the need to reinstall it or any over-complicated setup. It does not cause conflict with other tools such as Zoom. Support is available 24/7 so anytime there is an issue, we can contact them to resolve it. Review collected by and hosted on G2.com.

If the script or troubleshooting guide does not pop up, you need to look for it manually. There is no option to search them through entering keywords on the app. There also instances that "fillers" from the customer are being picked up as if the user is the one doing those fillers, which sometimes provide incorrect feed back. Review collected by and hosted on G2.com.

What I love most about Balto is the real-time coaching feature. It’s amazing how I can get live feedback and guidance during calls, helping me stay on track and handle tough objections smoothly. Instead of waiting for post-call reviews, I’m able to improve instantly, which boosts my confidence and performance right in the moment. Review collected by and hosted on G2.com.

One thing I find challenging with Balto is that the real-time suggestions can sometimes feel overwhelming, especially during fast-paced calls. When there's a lot happening at once, having pop-ups or notifications can distract me from the flow of the conversation, making it harder to focus.

Additionally, while Balto’s scripts and prompts are helpful, they can sometimes feel rigid, leaving less room for flexibility when I want to personalize interactions more. It would be great if there were more options for customizing the suggestions to better match my own style. Review collected by and hosted on G2.com.

Currently, we use Balto advice collector where to go on a call. The result is the quick training of new collector. Balto is provided them with real time Feed back.

Balto also flag call with tenision. This allow the company to quickly find calls to review. These provided great learning for the company.

In addaition, Balto has easy integration with our phone provided. So the program is used on every outbound call. Review collected by and hosted on G2.com.

I dislike the play book disintegration . I wish we grab a group setting from playbook and use them on play books. Review collected by and hosted on G2.com.

Balto is a great call assistant for our support analysts. It provides reminders of critical call script items and helps guide the analysts through effective call handling. The best benefits start after the call. Analysts are provided customizable call summary information that can be used to fill out tickets, all calls are QA scored, and supervisors are provided AI powered search and analysis features. Balto has been extremely helpful with implementation and recommendations for effective usage. Review collected by and hosted on G2.com.

We have a complicated service provider environment. Some tasks can be tedious where a change or report needs to be run 30+ times manually. Overall, this does not apply to day-to-day operations just changes. Review collected by and hosted on G2.com.

How I can look at it and see what I have forgotten to say to meet my requirements in my company. Also I can add in my own things Review collected by and hosted on G2.com.

When I say something in my own words and Balto does not recognize it has been said when some words are alike. Review collected by and hosted on G2.com.

Balto comes with a grayed-out checklist that automatically "unlocks" as you hit critical parts of the call flow. The ease of implementation into our other software makes the rebuttals smooth, as they effortlessly seems to appear with 3 options, which they check for you once verbalized in the call. This keeps efficiency and focus more centered in every call. Balto is used in every element of the call flow. Review collected by and hosted on G2.com.

At times, the rebuttals will not be relevant, however I'm certain this will improve over time. Review collected by and hosted on G2.com.

This platform has made it easier for me to perform better at my work. I do Medicare advantage sales and the platform will correct me on mistakes I made throughout the call and also tell me what I did good or bad with my tone. I love it so far. The only reason why I don't give it a 10 is because I haven't used it for too long. Review collected by and hosted on G2.com.

The only problem I've ran into is that sometimes it frozes and I have to re start it. It doesn't happen very often but I prefer if it wouldn't happen at all. Review collected by and hosted on G2.com.

I like how convenient it make our life, as a customer support make since we dont really need make a whole summary after the whole one hour call. I use this everyday since I've started working with ThriveDx. I also like how I have an area where I can put reminders in. Balto is easy to use. Quick with mplementation effort to give. Balto is a platforms can be connected and made to work together without major technical hurdles. Review collected by and hosted on G2.com.

There are minimal errors interms of capturing some words on my call. Review collected by and hosted on G2.com.