Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 9

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
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Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
Daxaris V.
DV
Daxaris V.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful Tool"
How I can look at it and see what I have forgotten to say to meet my requirements in my company. Also I can add in my own things
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Balto takes the stress out of handling objections."
It actively listens to your call and suggests phrases to help you out with closing the client through the entire process.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
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One of the best tools i've used!
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Giving your team the support they need to succeed!
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552 Balto Reviews

4.8 out of 5
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552 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Leah M.
LM
Licensed Medicare Sales Agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

By using Balto it keeps you compliant with CMS and it also gives you suggestions on any rebutals. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I can't think of anything I dislike about Balto. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

As I said before by using Balto, it keeps me compliant with CMS. Review collected by and hosted on G2.com.

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Kim Cyrus D.
KD
Sales development represenhtative
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Balto?

It records and sum everything up for an easy access Review collected by and hosted on G2.com.

What do you dislike about Balto?

It really changes some of the conversation. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I no longer have to take notes Review collected by and hosted on G2.com.

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Ligeyniel L.
LL
Admission advisor
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Organic Review from User Profile
Incentivized Review
(Original )Information
What do you like best about Balto?

It helps me record and transcribe my calls! ;) Review collected by and hosted on G2.com.

What do you dislike about Balto?

Not recording after an hour. But still good. Manage calls. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Transcribing calls. Recording. Review collected by and hosted on G2.com.

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Zel A.
ZA
Admission Advisor
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Balto?

It summarizes the conversation and it captures the conversation so well. Review collected by and hosted on G2.com.

What do you dislike about Balto?

It doesn't recognizes short conversation Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It helps us be more efficient in our job. Review collected by and hosted on G2.com.

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Ali C.
AC
Admissions Advisor
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

it can capture the conversation accurately and it summarizes everything Review collected by and hosted on G2.com.

What do you dislike about Balto?

it doesn't capture the conversation for more than 1 hr Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

it summarizes the conversation in a very detailed way Review collected by and hosted on G2.com.

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Daniel J.
DJ
Admissions Advisor
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Its very user friendly, and it takes small screen size Review collected by and hosted on G2.com.

What do you dislike about Balto?

sometimes my sso doesn't work properly.. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It summarizes the conversation, so it is easier for me to know my weaknesses. Review collected by and hosted on G2.com.

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Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows to reflect on the conversation and see where you can improve in real time. Review collected by and hosted on G2.com.

What do you dislike about Balto?

The only downside of Balto is trying to manage where I can place it on the screen, as I have multiple windows up at once. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

On-the-spot rebuttals. Allows me to quickly respond confidently through my conversations. Review collected by and hosted on G2.com.

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Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Information at your fingertips. Helpful to use. Review collected by and hosted on G2.com.

What do you dislike about Balto?

sometimes lags behind and does not register what I read from the script. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Reminds me to say the script and not miss any steps. Review collected by and hosted on G2.com.

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Jessica P.
JP
Call Center Director
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Everything! The checklist keep my agents on track, the agents love when they get a win and the confetti goes off. I love the dynamic prompts that help them overcome objections. The gamification encourages healthy competition, and the QA helps keep the business focused on performance. GREAT TOOL! Review collected by and hosted on G2.com.

What do you dislike about Balto?

I have not found anything that I do not like yet! Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It is keeping our contacts consistent and ensuring my agents are not missing information. Review collected by and hosted on G2.com.

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Cynthia L.
CL
Licensed Insurance Agent
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Easy to follow SEPs are there ease of use Review collected by and hosted on G2.com.

What do you dislike about Balto?

There are no downsides really I love it! Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Staying in Compliance Review collected by and hosted on G2.com.

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