Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 8

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
Daxaris V.
DV
Daxaris V.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful Tool"
How I can look at it and see what I have forgotten to say to meet my requirements in my company. Also I can add in my own things
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Balto takes the stress out of handling objections."
It actively listens to your call and suggests phrases to help you out with closing the client through the entire process.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
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Play Balto Video
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One of the best tools i've used!
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Giving your team the support they need to succeed!
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552 Balto Reviews

4.8 out of 5
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552 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Aliza C.
AC
Admission Advisor
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

it summarizes the conversation well and can copy the summary with tips and checklist Review collected by and hosted on G2.com.

What do you dislike about Balto?

it doesn't capture the call if it exceeded 1 hr Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

for notes purpose whenever i am engaged in a call Review collected by and hosted on G2.com.

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DA
Licensed Agent and Broker
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I like that it helps me keep on track; keeps the sales conversation flowing; that it contains valuable resources like SEP's and their codes; and I like the positive reinforcement it gives me when I am on track and the call flow is compliant. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes, it doesn't take into account special situations during conversations. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Compliance, mainly. Review collected by and hosted on G2.com.

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AR
Quality Assurance Supervisor and Training Assistant
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Call explorer for myself but the checklist is very easy to utilize and custom with every agent Review collected by and hosted on G2.com.

What do you dislike about Balto?

The redacted information was very difficult to deal with but now that that has been corrected it is much easier to manage! Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Their checklist usage, rebuttal assistance, and support for all our agents Review collected by and hosted on G2.com.

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DW
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I like how it captures the conversation. This saves me so much time when logging my call notes. It's truly amazing and I use it with every call I receive or make. It's very easy to incorporate words as well. Balto is so easy to use and the features that come with Balto are so helpful. Balto is also very easy to install and intergrate into your company's system. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes what is captured in the conversation has to be adjusted and/or doesn't include the whole converstation. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It solves the issue with having to manually type out the conversation. This saves so much time for me. Review collected by and hosted on G2.com.

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Paolo M.
PM
Admission Advisor
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Balto?

about the detailed converasation that is being noted word by word Review collected by and hosted on G2.com.

What do you dislike about Balto?

it always pops up evertime a call came in Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

the correct word that is being used in the conversation Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
UH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Balto?

Balto is very using and populates quick responses and shows us exactly what to say and keeps us compliant. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes Balto shows that it is not listening or picking up my voice at times. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Whenever I get stuck on how to respond Balto helps me with whay I need to say to keep the call moving forward. Review collected by and hosted on G2.com.

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Shaporia M.
SM
Insurance agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Great app easy to use i use it daily when working Review collected by and hosted on G2.com.

What do you dislike about Balto?

nothing needed to improve in my opinion. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Completing my call flow while speaking with a client Review collected by and hosted on G2.com.

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michelle b.
MB
Admission Advisor
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Ease of Use

Customer Support

Ease of implementation

Number of Features

Ease of Integration Review collected by and hosted on G2.com.

What do you dislike about Balto?

i do not have any issues or concerns with balto Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

On the Sales Coaching , Capturing Call Behaviour Review collected by and hosted on G2.com.

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Madelynn R.
MR
Medicare Sales Agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I love that it tracks your words so you know what you've already covered, compliance wise! Super helpful Review collected by and hosted on G2.com.

What do you dislike about Balto?

Nothing to report negatively yet! Been a few months and it has only been a help. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I have trouble remembering if I have said a statement yet and Balto reminds me what I have said and what I have yet to say. Review collected by and hosted on G2.com.

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VC
Licensed Insurance Agent
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I love that Balto helps agents stay compliant, assist with call flow, client objections and has multple tools agents can utilize to help with day to day task. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I can't think of any dislikes at this time. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto solves the call flow direction agents are expected to abide by or at the very least is a reminder on what is needed to stay CMS compliant when assisting beneficiaries. This helps me to grade accurately and appropriately. Review collected by and hosted on G2.com.

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