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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 6

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
Daxaris V.
DV
Daxaris V.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful Tool"
How I can look at it and see what I have forgotten to say to meet my requirements in my company. Also I can add in my own things
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Balto takes the stress out of handling objections."
It actively listens to your call and suggests phrases to help you out with closing the client through the entire process.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
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Play Balto Video
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One of the best tools i've used!
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Giving your team the support they need to succeed!
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552 Balto Reviews

4.8 out of 5
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552 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Latoya W.
LW
Inside Sales rep
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

The technology helps me to remember The key points to explore when speaking with a patient. I am able to remain on task. And it keeps a checklist that I can follow easily. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Every once in a while it does not process a key word or phrase. But for the most part it is able to clearly discern when I've correctly completed a task on the checklist Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It is able to highlight when we have correctly completed an item on the checklist. That helps me not to forget to explore those key things when speaking with a patient Review collected by and hosted on G2.com.

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Chevon B.
CB
Quality Assurance Auditor- Level 2
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Balto?

I like that Balto has eveything needed to get the job done when it comes to Quality Assurance work. Easy to use! I also enjoy that Balto is contuining to update to make auditing easier with new feature being presented. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I can't say if there's anything in present day that I dislike about Baltp due to the constant updates and new features. No complaints as of now. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto solves the compliance issues we look out for in our department and scores our agents appropriatly based on the information our QA department feed thesystem to pick up. Review collected by and hosted on G2.com.

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James B.
JB
Sales Agent and Advisor
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

It comes up automatically and is very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Really, there is nothing that I don't like about it. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Monitors converstations for compliance and has suggestions for overcomeing objections. Review collected by and hosted on G2.com.

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rasmer s.
RS
admission advisor
Education Management
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Balto?

It make my job easier for notes and freqyent to use Review collected by and hosted on G2.com.

What do you dislike about Balto?

some of the info is misleading with call Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Everything is good Review collected by and hosted on G2.com.

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Janine C.
JC
Contact Team
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Balto is very useful because it summarize the conversation for each call that I had. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I like all the features Balto has to offer Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto helps organizations manage vast amounts of data by streamlining processes and making information more accessible. This means faster decision-making and less time spent sifting through irrelevant information. Review collected by and hosted on G2.com.

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John Nero P.
JP
Team Leader
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I appreciate how well the Balto app summarizes and organizes conversations. Its user-friendly interface makes it easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Balto?

none i love everything about balto its petty convenient to use Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Summarizing details of convesation. It easily provides details to improve and a lot more especially with call listening. Review collected by and hosted on G2.com.

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Kim D.
KD
Admissions Advisor
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

The ability to just make my note taking very efficient and it saves me a lot of time by that. Review collected by and hosted on G2.com.

What do you dislike about Balto?

It logs out on its own which is very frustrating. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

The time I usually spend typing my notes. Now I have more time to do other task. Review collected by and hosted on G2.com.

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Lou V.
LV
Admission Advisor
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

It is one of the best AI App that makes the job easier and faster. Review collected by and hosted on G2.com.

What do you dislike about Balto?

It is located in the side panel of the screen when it starts up. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It helps me in making sure that I understand the whole conversation and can easily summarize what happened. Review collected by and hosted on G2.com.

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Verified User in Insurance
UI
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Balto?

The way it blacks out when you say something in the verbiage. And, it gives example fact finding questions. Review collected by and hosted on G2.com.

What do you dislike about Balto?

When it doesn't work and you are depending on it; especially for the opening line. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It definitely helps me when I have a mental block!! And, keeps the users in compliance. Review collected by and hosted on G2.com.

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Leslie S.
LS
sales insurance agent
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

the highlight of when something is said soi make sure to go through all of script and dont miss anything Review collected by and hosted on G2.com.

What do you dislike about Balto?

there is no spanish balto script only english Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

by reminding you what you have missed in script Review collected by and hosted on G2.com.

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