Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 47

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

Ashleigh M.
AM
Ashleigh M.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Keeps me on Track"
I like that it keeps me from getting off track and wasting time on unnecessary conversation.
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent, quick & accurate"
Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows t...
Read more
Alicia L.
AL
Alicia L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful for keeping you on Track"
I like how it picks up the questions and lets you know what you have to stay in order to stay compliance .
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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Video Reviews

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One of the best tools i've used!
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Giving your team the support they need to succeed!
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554 Balto Reviews

4.8 out of 5
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554 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

i love how it hears the benf as well and instantly gives me help where im at in the conversation Review collected by and hosted on G2.com.

What do you dislike about Balto?

honestly nothing i love balto i have no downsides Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

it helps me deepen my needs analysis and ask questions i dont always think of Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hello,

Thank you for writing such a wonderful review of Balto! Our team largely appreciates your feedback as we continuously work on maximizing customer satisfaction. We are so excited to hear that Balto has provided you with a source of help throughout your calls and has made them go much smoother. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
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Admin Approval Link
VD
Professional Development Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
(Original )Information
What do you like best about Balto?

The ramp up time with new hires.We are able to get new reps on the phone and feeling confident a lot quicker with the assistance of Balto. Having the ability to have new hires have a manual/playbook pop in when needed is great! Review collected by and hosted on G2.com.

What do you dislike about Balto?

Would like to be able to pull/see data a little easier than what it is now. Would also like to see the ability to segregate right party contacts versus non right party contacts. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto has allowed us to get new reps on the floor quicker and start producing ASAP. Allowing new hires to have Balto has given us the ability to have less shadowing by other reps which allows us to maximize all our personnel. Review collected by and hosted on G2.com.

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Verified User in Insurance
UI
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

The ideas it gives to help you word things differently and prompts on what questions to ask. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes when you don't say it exactly how it is, it won't act as read. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Just being able to word things to close sales. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We will make sure to refer your concern over to our Engineering Team to ensure a possible solution in the future.

Team Balto

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Admin Approval Link
KD
MSR
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Validated Reviewer
Review source: Organic
What do you like best about Balto?

It helps me stay compliant! I love how it also gives you a score of how well you did! Review collected by and hosted on G2.com.

What do you dislike about Balto?

I really like the app. It is very helpful. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It is solving me staying complaint. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Kaila,

Our team is so thrilled to hear your positive review of Balto! Thank you for taking the time to share your feedback with us and we are so happy that you are enjoying our scoring features. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
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Verified User in Wholesale
AW
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

I love how Balto is always there to assist when I need it. Whenever I need guidance or am lost in a call, it's always there to assist. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Honestly, I haven't come across any problems with Balto. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

The problems I solve in Balto usually happen when I am lost in a call. The benefit I receive from Balto is assistance with the call. It's like a professional is on the call with me, helping me Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Wow, we are so grateful for your positive review! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We appreciate you taking the time to let us know about your experience with Balto and how it has truly provided you with a sense of guidance - that is what we are here for! We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

The small contained box that does not overlay important screens and the great tips to help you overcome objections when needed. Review collected by and hosted on G2.com.

What do you dislike about Balto?

There are times certain words will trigger a popup that has nothing to do with the requirement or objection. Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

n/a Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It helps you sound more professional and helps guide the call into a sale. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for taking the time to share your feedback about Balto! We are so thrilled that you were satisfied with our services and that you have found Balto to be successful with providing objections when needed.Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. Therefore, we will make sure to refer your concern over to our Engineering Team to ensure a possible solution in the future! Thank you for choosing Balto and we intent on surpassing your expectations from now on!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I really appreciate the helpful suggestions to overcome objections within a call. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I dislike the continuous questions asking if the suggestion was helpful. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I am overcoming more objections and I'm able to say certain verbage more confidently. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for taking the time to share your feedback about Balto! We are thrilled to hear your positive review and will continue to update and refine our products to ensure maximum satisfaction. Thank you for choosing Balto!

Team Balto

Helpful?
Share
Admin Approval Link
DC
Medicare Sales Representative
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Validated Reviewer
Review source: Organic
What do you like best about Balto?

It quickly picks up your verbiage. Great self accountability Review collected by and hosted on G2.com.

What do you dislike about Balto?

I have yet to encounter anything I didn't like about it. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Able to see and know parts of my dialogue that I maybe wouldn't catch in real time. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello David,

Wow, thank you for your wonderful review of Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
CL
Licensed Medicare agent
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

Pops up during calls and helps with objections, etc Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes the screen gets in the way and other times it does not pop up at all Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Making sure I stay on track during calls Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Claire,

We appreciate you taking the time to let us know about your experience with Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We will make sure to bring up your concern to our Engineering Team to create a possible solution in the future!

Team Balto

Helpful?
Share
Admin Approval Link
MH
Medicare Sales Rep
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

It helps to remind us of things we can say and helps overcome objections. Review collected by and hosted on G2.com.

What do you dislike about Balto?

that it is separate from the script and requires you to have another tab open. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

helps to stay compliant Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Michael,

Thank you for taking the time to share your feedback about Balto! We are so thrilled that you were satisfied with our services and that Balto has assisted you with various objections during your calls! We will make sure to refer your concern over to our Engineering Team. Thank you for your review!

Team Balto

Helpful?
Share
Admin Approval Link

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