Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 46

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

Ashleigh M.
AM
Ashleigh M.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Keeps me on Track"
I like that it keeps me from getting off track and wasting time on unnecessary conversation.
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent, quick & accurate"
Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows t...
Read more
AL
Alicia L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful for keeping you on Track"
I like how it picks up the questions and lets you know what you have to stay in order to stay compliance .
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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Video Reviews

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One of the best tools i've used!
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Giving your team the support they need to succeed!
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554 Balto Reviews

4.8 out of 5
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554 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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KD
Medicare Sales Representative
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Validated Reviewer
Review source: Organic
What do you like best about Balto?

I love how he is always watching my back and keeping me compliant :) Review collected by and hosted on G2.com.

What do you dislike about Balto?

Don't have much negative to say. Possibly voice recognition improvements Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I've realized that I stay more complaint, as opposed to when I forget to maximize his window. Just such a great assistant. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hello Karson,

Thank you for writing such a wonderful review and we are so thrilled that you were satisfied with our services! We will make sure to refer your suggestions over to our Engineering Team to ensure maximum satisfaction in the future. We value your feedback!

Team Balto

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Admin Approval Link
Verified User in Insurance
UI
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

It listens to what I am saying and knows what comes next. It's reliable! Review collected by and hosted on G2.com.

What do you dislike about Balto?

No issues I have found. So far it has really been good! Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Correct questioning for customers, sometimes I need a little help here. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for taking the time to share your feedback about Balto! We are thrilled to hear your positive reviews and our team largely values our customer's opinion about our core products. We intend on surpassing your expectations even further in the future!

Team Balto

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IG
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Balto?

Having a checklist right in front of you and ensuring you are saying all the required information is a blessing! Especially in my line of work. It is imperative to stay on track to prevent any disciplanary action. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes it does not capture everything you say unless you are saying it EXACLTY like the Balto script. Which I understand is important. At times you do want to put your own spin on phrase or script. Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

Give Balto a try it will help with your success in whatever you do. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

What Balto is helping with the most is assisting with hitting those prompts that allow you to speak to a client. Getting your foot in the door.Which is very important. Balto is the most helpful script I have come acorss. Even celebrates with you your success of an application. Review collected by and hosted on G2.com.

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JA
MSR
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Balto?

I like that it helps me to stay compliant with my companies script. Review collected by and hosted on G2.com.

What do you dislike about Balto?

When I need to restart it, I have to go into task manager. The quick keys never seem to work. I wish there was a refresh button on the top or bottom of the page. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

staying on script. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Joy,

We are so thrilled that you were satisfied with our services! Thank you so much for taking the time to write a review and share your feedback with us! We will make sure to refer your suggestions about the restart over to our Engineering Team.

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
CI
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Balto helps instantly overcome objections and links to helpful resources Review collected by and hosted on G2.com.

What do you dislike about Balto?

Balto does not pick up my tone of voice a lot and misses that I have said certain keywords Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Overcoming objections Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for taking the time to share your feedback about Balto! We are so thrilled that you were satisfied with our services and our team truly appreciates your review! We will make sure to refer your concern over to our Engineering Team in order to come up with a possible solution in the future.

Team Balto

Helpful?
Share
Admin Approval Link
SB
Sales/Team-Lead
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

Loads of information in real-time. It's beneficial when you need some extra perspective on questions. Review collected by and hosted on G2.com.

What do you dislike about Balto?

It's usually in the way of my work, if only there was a tiny floating icon option. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Quick links are a huge help. Suggestions for the conversation help with leading to new questions. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Scott,

Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We largely thank you for this positive review. We will make sure to refer your suggestions over to our Engineering Team!

Team Balto

Helpful?
Share
Admin Approval Link
IR
L
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

I like that it keeps track of the critical questions I need to ask and reminds me of them. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I think Balto could give me more stats about how I can improve my performance on the call Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Being on point and saving time on the call Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Ionut,

Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We will make sure to refer your suggestions over to our Engineering Team

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Easy guide to keep you at the top of your game Review collected by and hosted on G2.com.

What do you dislike about Balto?

I genuinely have nothing to complain about. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Ensuring all the key points are discussed with each customer. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Wow! Thank you for such amazing feedback about Balto. Our team values and appreciates your feedback as we strive to maximize customer satisfaction. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
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JM
Medicare Sales Representative
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Validated Reviewer
Review source: Organic
What do you like best about Balto?

Love the tracking in real time, helps me stay compliant. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes it completes a question when I didnt actually say that question. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Compliance is a must for Medicare Sales Reps like me, we have to say required phrases and questions each call. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Jeffrey,

We appreciate you taking the time to let us know about your experience with Balto! Our team greatly appreciates your review as we continuously work on improving our features to ensure maximum customer satisfaction. We are happy that you are enjoying all of the compliance benefits! Thank you for choosing Balto.

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Balto?

It helps me ask the right questions when I'm talking with a customer and keeps me active in the call! Review collected by and hosted on G2.com.

What do you dislike about Balto?

What is least helpful is that it sometimes gets in the way after asking all the questions, but it's always great to keep it up. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I'm solving major problems using Balto; I never forget to ask questions that will get me the answers I'm seeking. The best benefit is getting the sale! Review collected by and hosted on G2.com.

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Helpful?
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