Balto Reviews & Product Details - Page 44

- The ability to have Full-Scope sales and compliance analysis on every single call. Without Balto, QA and Training departments must physically listen to individual calls, which only allows you to scratch the surface on insights. With Balto, the AI listens to every single call that is made, allowing your QA and training departments to tap into the complete picture.

- Our agents are able to receive live sales training, for example, with difficult objections regarding Insurance Premiums, without a manager having to be on the call. This allows the agents to achieve a higher close rate.

- This tool helps greatly with compliance, as you are able to have the AI listen for specific non-compliant terms or words and flag that call. Review collected by and hosted on G2.com.

- Regarding the product, there are very few things I dislike, if any. One thing that would be great is if the Balto created a R&D team that focused on creating expansive playbook outlines or templates for various industries. This would allow us to include more playbook items than having just our team create one.

- On a granular level, I wish the Postcall Analysis dashboard allowed you to view all categories together, rather than having to click through one by one. Review collected by and hosted on G2.com.

The checkpoints and the leaderboard are great. Review collected by and hosted on G2.com.

I dislike how sometimes it does not catch what you say. Review collected by and hosted on G2.com.

I like the feedback it provides. It will tell you when to slow down and give you tips on pertinent questions to ask to beneficiary. Review collected by and hosted on G2.com.

Sometimes it doesn't always bring up the right questions, but it mostly works great. Review collected by and hosted on G2.com.

The way Balto reacts to vernal ques from myself, or the customer, is really helpful in making sure the calls are going smoothly Review collected by and hosted on G2.com.

Nothing, everything is working fine. I have never had an experience like this, so I am thrilled with Balto Review collected by and hosted on G2.com.

It is very responsive providing me feedback and tracking my conversation in real time as I talk to clients. Review collected by and hosted on G2.com.

I haven't come across anything I dislike. It learns as I use it so it is constantly getting more and more efficient. Review collected by and hosted on G2.com.

Being able to see an overview of my agent's progress Review collected by and hosted on G2.com.

I would like the option for multiple playbooks. Review collected by and hosted on G2.com.

It keeps me on track and is a great reminder to hit all talking points. Review collected by and hosted on G2.com.

There seem to be a lot of errors. It doesn't catch a lot of things that are said. Review collected by and hosted on G2.com.

How quickly Balto recognizes phrases and provides help Review collected by and hosted on G2.com.

the "talking too much" and "if you want to..." feature needs to be tuned a bit Review collected by and hosted on G2.com.

help with call flow and confirmation of what was said Review collected by and hosted on G2.com.

speech recognition not consistant at times Review collected by and hosted on G2.com.

I like being able to see what sections I'm hitting on a good day vs a bad day. This lets me fix and improve my process Review collected by and hosted on G2.com.

I wish it was a little more customizable to phrases we use compared to other agents. At the moment it only gives you credit if you say one of the approved lines in that section. Multiple agents including myself use a few lines that others dont but those dont count with the current balto interface. Review collected by and hosted on G2.com.