Balto
Editedit
Play Video
Balto
By Balto
Show rating breakdown
4.8 out of 5 stars
See all 554 Balto reviews
Save to My Lists
Paid
Claimed
This profile has been claimed and optimized by Balto.
Optimized profiles are more likely to have the most up-to-date content, fast response times, current pricing, and more.
Contact Balto
Optimized for quick response

Balto Reviews & Product Details - Page 43

Editadmin

Balto Overview

Editedit
What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
Show LessShow More
Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

Ashleigh M.
AM
Ashleigh M.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Keeps me on Track"
I like that it keeps me from getting off track and wasting time on unnecessary conversation.
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent, quick & accurate"
Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows t...
Read more
AL
Alicia L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful for keeping you on Track"
I like how it picks up the questions and lets you know what you have to stay in order to stay compliance .
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
Editedit

Official Downloads

Answer a few questions to help the Balto community
Have you used Balto before?
Yes

Video Reviews

Review by Alex D.
Balto review by Alex D.
Play Balto review by Alex D.
One of the best tools i've used!
Review by Jason S.
Balto review by Jason S.
Play Balto review by Jason S.
Balto review
Review by Camille L.
Balto review by Camille L.
Play Balto review by Camille L.
Giving your team the support they need to succeed!
See all video reviews

554 Balto Reviews

4.8 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
554 Balto Reviews
4.8 out of 5
  • Sort By:
    G2 Sort
554 Balto Reviews
4.8 out of 5
  • Sort By:
    G2 Sort

Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Lorena H.
LH
Maintenance Case Specialist - QA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Balto?

I like the real-time information we can see as call interactions take place. We can build our playbook to best compliment our business needs while delivering excellent customer service. Everyone at Balto is friendly and fantastic when we need assistance. Review collected by and hosted on G2.com.

What do you dislike about Balto?

There isn't anything I dislike. I've enjoyed using Balto thus far. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

We see decreased call handle time. We can have robust coaching conversations around the data captured. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Lorena,

Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We are so happy that you have found our customer service to be excellent - we are always here in time of need! We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
AK
MSR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

The voice recognition picks up even non verbatim wording. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes it is a little slow on start up, but nothing horrible. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto is helping me to make sure I am compliant in my role, and ensuring all customers get the best plans! Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Alyssa,

Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. Thank you so much for taking the time to write us a review and we intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
WL
Licensed insurance agent
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

That Balto guides you while working with the system Review collected by and hosted on G2.com.

What do you dislike about Balto?

NOthing so far. I think that Sometimes it pops up random. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

WHenever I get stumped, it helps me to get back on track. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Will,

Thank you for writing such a wonderful review! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We are so thrilled that you have enjoyed our products and hope that Balto continues to keep you on track with all of your calls!

Team Balto

Helpful?
Share
Admin Approval Link
Julia A.
JA
Guest Service Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

Love the responsiveness of the team and the support of tech staff/ team who helps us make sense of the results. Review collected by and hosted on G2.com.

What do you dislike about Balto?

We consistently have issues with Balto working correctly. Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

I would like for the tech piece to work better. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

We are trying to increase the number of guests we get on vacation and decrease the amount of refunds - still a work in process, but some positive trends! Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Julia,

Thank you for taking the time to share your feedback about Balto! Our team largely values your review as we strive to achieve maximum customer satisfaction. We are so sorry to hear that you have previously run into some issues with Balto - we will make sure to bring your concerns to our Engineering Team in order to find a possible solution for the future.

Team Balto

Helpful?
Share
Admin Approval Link
CR
Medicare Insurance Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Very easy to use and understand. I like that is is always there when I am on a call Review collected by and hosted on G2.com.

What do you dislike about Balto?

I do not have any dislikes related to Balto. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Quick access to the discovery questions checklist as well as overcoming objections and other related information. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Chad,

Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We are so happy to heat that Balto has been east to use and understand - that is one of my main goals! We intend on surpassing your expectations even further in the future.

Team Balto

Helpful?
Share
Admin Approval Link
SC
MSR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

It keeps you on track and helps you catch any keywords you might have missed during a call. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I wish it had more interactive things to grab your attention in a positive way instead of just a blurb of words. I want Balto to look like he is saying GREAT JOB NOW ASK THIS........ Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Any missed words, Balto catches it and informs me I need to follow that up with more questions. It helps me close sales faster and more efficiently. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Sarah,

Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We will make sure to refer your suggestions over to our Engineering Team!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

Balto is truly engaged in what's happening on the calls! I love how it gives great questions to help our agents, help our customers! Review collected by and hosted on G2.com.

What do you dislike about Balto?

Not much; I do wish the reminders tex box was more visible (possibly at the top) Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

Use it! Don't be afraid of the tool, explore it. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto reduces missed opportunities for sales by offering practical questioning help and quick access to resources. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for taking the time to share your feedback about Balto! We are so thrilled that you were satisfied with our services and that Balto is able to help both your agents and customers. Thank you for choosing Balto

Team Balto

Helpful?
Share
Admin Approval Link
TS
Medicare Sales Agent
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

I like best that Balto generates from your voice and highlights all the essential details that you cover on your calls to stay in compliance and not miss your mark on your calls with the caller. Review collected by and hosted on G2.com.

What do you dislike about Balto?

There is nothing that I dislike about Balto. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I am solving with Balto that you can trust what it highlights as you speak. The benefit that I have realized is that I don't have to record or document anything because Balto covers that. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Tia,

Wow, thank you for writing such a wonderful review of Balto! We are so thrilled to hear that Balto is able to assist you through your job. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
RM
Account Executive
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

I like that Balto has some great rebuttals that I use to help me to succeed in my job. Review collected by and hosted on G2.com.

What do you dislike about Balto?

It some times tell me I talk to much, when that what we have to do to find out the persons real needs. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

The benefit is that Balto has helped me sell more policies by assisting me with rebuttals and advising me when I need to slow my speed of talking. I haven't had any issues with Balto. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Robin,

We appreciate you taking the time to let us know about your experience with Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We are so thrilled to hear that Balto has assisted you with various rebuttals which in turn have helped you succeed. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
AF
TRAINER
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

The way it interacts on phone calls and helps to answer customer concerns Review collected by and hosted on G2.com.

What do you dislike about Balto?

There is nothing to dislike at this time Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

OBJECTIONS AND HELP WITH QUESTIONS TO ASK Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Ada,

We appreciate you taking the time to let us know about your experience with Balto. Our team largely values your review as we strive to achieve maximum customer satisfaction. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link

Balto Comparisons

Compare Balto vs. Observe.AI
Compare Balto vs. Observe.AI
BaltoVSObserve.AI
Compare Gong vs. Balto
Compare Gong vs. Balto
BaltoVSGong
Compare Balto vs. Abstrakt Software
Compare Balto vs. Abstrakt Software
BaltoVSAbstrakt Software
Compare Balto ratings to similar products

Top Rated Balto Alternatives

Gong
(6,074)
4.8 out of 5
Observe.AI
(226)
4.6 out of 5
Chorus by ZoomInfo
(2,968)
4.5 out of 5
See all Balto Alternatives

Explore More

Household Employee
Google Cloud Speech-to-Text reviews
Google Cloud SQL reviews
Last In, First Out (LIFO)
Microsoft 365 Reviews
Intent Data
Hybrid Workplace Trends in 2022
Anti Money Laundering (AML)
Pros and Cons Details
Balto
Contact Balto