Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 42

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

Ashleigh M.
AM
Ashleigh M.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Keeps me on Track"
I like that it keeps me from getting off track and wasting time on unnecessary conversation.
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent, quick & accurate"
Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows t...
Read more
AL
Alicia L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful for keeping you on Track"
I like how it picks up the questions and lets you know what you have to stay in order to stay compliance .
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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Video Reviews

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One of the best tools i've used!
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Giving your team the support they need to succeed!
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554 Balto Reviews

4.8 out of 5
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554 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Kelly P.
KP
President
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

Their customer support is out of this world! They understand the need of collection agencies, and they get customer service on a different level than most companies. From the set up process to the continued support is outstanding! Review collected by and hosted on G2.com.

What do you dislike about Balto?

Overall, nothing really. They have been improving their reporting, and I am not 100% happy with the changes, maybe just 85% happy with it. I am sure that they will get it right. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Agent training has improved, it helps us track performance and it is a great place to get a quick snapshot about where your team is for the day. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hello Kelly,

Thank you for taking the time to share your feedback about Balto! We are so thrilled to hear your positive feedback about Balto's customer service, we are here for you at all times of need! We intend on surpassing your expectations even further in the future! Our team thanks you for your review.

Team Balto

Helpful?
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JH
MSR
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

It keeps me on track and even can keep me compliant, it also pops up helpful tips about how to proceed around a tricky moment Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes doesn't parse a customer's questions well Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I've absolutely gotten more comfortable with how and where to continue when sidetracked, or if the customer jumps forward a page Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hello Jessica,

Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we strive to maximize customer satisfaction. We are so happy to hear that Balto is able to provide you with tips and resources during trickier calls. We intend on surpassing your expectations even further in the future!

Team Balto

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SS
Medicare Sales
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

It's an excellent guide for when you start to get stuck in your call. I like the additional ideas. Review collected by and hosted on G2.com.

What do you dislike about Balto?

A bit glitchy with our systems still. Sure they are working on it. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It hasn't solved any "problems" as of yet. It has helped keep me on track and gives good ideas. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hello Steven,

Thank you for taking the time to share your feedback about Balto! Our team largely values your review as we work very hard to maximize customer satisfaction. We will make sure that the glitches are fixed in the future and bring up your concerns to our Engineering Team. Thank you again for choosing Balto and we hope that Real-Time guidance brings solutions to any arising problems!

Team Balto

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Share
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RM
Trainer, new hire sales
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Balto?

The suggestions it gives when it hears me or the customer talking Review collected by and hosted on G2.com.

What do you dislike about Balto?

Honestly not really anything. It sometimes misses slang but for the most part it catches everyhting Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Election periods, giving me suggestions of how i can ask specific questions around these periods has been incredibly helpful Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hello Ryan,

Our team appreciates you taking the time to share your feedback and we are very grateful for your positive reviews! We hope that Balto continues to exceed your expectations in the future!

Team Balto

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Share
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Verified User in Hospital & Health Care
UH
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Balto?

Balto is so helpful and keeps you on pace with suggestions on what to ask to guide you in providing the best customer experience possible. It's very intuitive, like having your best friend sitting next to you, cheering you on and giving ideas for questions to ask and directions to lead the call. It has assisted in me gaining more confidence. Since I started using Balto I have been more compliant and helps by keeping me on task. Very easy to use and follow. I'd be lost without it! Review collected by and hosted on G2.com.

What do you dislike about Balto?

There is a question that I feel is out of order. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I have suggestions or questions to ask my client at times that more information is needed. It keeps me sounding professional and on task. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for writing such a wonderful review, our team largely appreciates you taking the time to share your feedback with us. It is truly wonderful to know that Balto can be considered a best friend at work! We are so thrilled that you were satisfied with our services and we will continue to surpass your expectations in the future!

Team Balto

Helpful?
Share
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JG
Operations Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

I like that it grades every call the representative takes so I get a true average. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Cannot evaluate Spanish speaking calls. This would be very helpful in being able to both grade these calls and to provide realtime help/translation to the CSR when trying to communicate while getting a translator on the line. Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

Balto really is a comprehensive and valuable tool to use. Both from the manager /coaching point AND operations perspective. In addition it has provided realtime assistance to employees because of voice analytics to populate reminders and knowledge to the call center rep when key words are used. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Being able to recognize key words/phrases that will allow us to know which calls we need to take a closer look at. populate knowledge articles on low volume call types so CSR's have an idea on how to help the customer. Review collected by and hosted on G2.com.

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Helpful?
Share
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Barbara D.
BD
Medicare Sales Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

Help me keep my conversation on track while talking to customers Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes the popups don't align with the conversation Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Benefit of using Balto is that it allows me to stay on topic and reminds me of things I need to ask. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Barbara,

We appreciate you taking the time to let us know about your experience with Balto! Our team truly values your review and we will make sure that we take a deeper look into the popup issue for future use. We thank you again for choosing Balto!

Team Balto

Helpful?
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AF
Medicare Insurace Agent
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Balto helps you to stay on track and maintain call flow. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Honestly, nothing. I do feel that is will sometimes pick up chatter that should be disregarded. Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

Ease of access

Sales coaching

Call guidance Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto ensures I complete the needs analysis thoroughly. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Angel,

The Balto team appreciates you taking the time to write such a wonderful review. We are thrilled to hear that Balto is assisting you with staying on track and maintaining your call flow. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
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Amayrani C.
AC
Inbound Sales agent
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Balto?

I like that it can be edited in a way for us to remember important information we need to give out. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Nothing really, because if any problems they help you resolve them quickly. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto is helping me remember the benefits of using our services and why we have certain policies in place to be able to answer client's questions accurately. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Amayrani,

Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction, so we thank you for taking the time to write this review! We are so happy to hear that you are finding our features to be useful in your work day. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
JC
Medicare Sales Representative
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Balto?

I like how the phrases with Balto line up with the script. I don't have to say anything extra or out of the way. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I haven't found anything I dislike. Everything seems great. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It helps me stay compliant and get all of the information I need from the beneficiary. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Jessica,

Thank you for writing such a wonderful review of Balto - Our team is largely appreciative of your feedback! We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link

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