Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 40

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent, quick & accurate"
Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows t...
Read more
AL
Alicia L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful for keeping you on Track"
I like how it picks up the questions and lets you know what you have to stay in order to stay compliance .
Read more
MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
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0 people requested security information

Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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Video Reviews

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One of the best tools i've used!
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Giving your team the support they need to succeed!
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553 Balto Reviews

4.8 out of 5
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553 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JF
i
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

Balto is great at helping me use probing questions to find an enrollment period. It makes it so much easier to work with clients. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Nothing. The software is fantastic. I can assist my clients more efficiently. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I no longer have to think of questions to ask. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Jennifer,

Thank you for taking the time to share your feedback about Balto! Our team appreciates and values your review. We are happy to hear that Balto is helping you questions and is making it easier for you to work with clients. We intend on surpassing your expectations even further in the future! Thank you for using Balto.

Best,

Team Balto

Helpful?
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Lesa A.
LA
Insurance Broker
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I like the fact that it reminds me of I have said my disclosures since we say them all day. In addition, I do like some of the suggested rebuttals (there are multiple, allowing for you to find one that fits you), as well as the links for the PAP to look up for the clients, so I don't have to search for the site. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Probably my only complaint would be when I say my SOA, sometimes it does not check it off, intermittently. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balton helps remind me if I have said my needed disclosures. I found the link for the PAP programs within the system. Helps to keep you efficient. Review collected by and hosted on G2.com.

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Tylar O.
TO
Medicare Agent
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Balto was easy to use and highlighted completed wording. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Balto streamlines the enrollment process but does not cover CMS-required statements. Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

na Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto simplifies the enrollment process. Easier to "check the boxes" during the call. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hello Tyler,

We are so thrilled that you were satisfied with our services and largely thank you for your feedback. Your suggestions are very important to us as we continue to develop products to ensure maximum customer satisfaction. We thank you again for choosing Balto!

Team Balto

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Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

The people with Balto are always listening to the feedback we give to help make Balto easier and better to use. Balto has helped me become better at my job. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I don't really have any dislikes to Balto. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Right now, I don't have anything current. If there is something wrong, they are quick to fix it. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for taking the time to share your feedback about Balto and we are thrilled to hear your positive reviews. We will make sure to keep providing top-notch products and thank you again for choosing Balto!

Team Balto

Helpful?
Share
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BM
trainer producer
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I love how its like a gps to all calls & easy to follow. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Nothing. I wish all call centers used this. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I realized it helps ask your customer questions and find out what they need. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Bryana,

Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. Thank you so much for taking the time to write a review and we are so thrilled that you were satisfied with our services!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

The checklist helps to stay on track. Finding the objection talk-offs quickly on a call is also super beneficial. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Occasionally the wrong things pop up at the wrong time, which can be confusing. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Coaching and training new agents is more efficient with Balto. Consistency on calls can help identify what works and what does not. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

We appreciate your feedback and are happy to hear that you are enjoying our Real-Time Guidance and Coaching products. We will take a deeper look to ensure that the mistakes get fixed in the future.

Helpful?
Share
Admin Approval Link
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Camille L.
CL
Recovery Supervisor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )
Balto
Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Balto?

Balto is easy to use as it follows what I say to clients and gives me suggestions on what else I could say to them. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I haven't found anything yet that I do not like about Balto! Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto gives me ideas of things to bring up with clients. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

We are thrilled to hear your positive review and are so thrilled that you were satisfied with our services! We are happy to hear that you have found Balto suggestions to be useful in your work day. Our team largely appreciates your review as we continuously work on maximizing customer satisfaction.

Team Balto

Helpful?
Share
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SV
Remote Medicare sales representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I like that it stays to the side of the screen and is not in my way when navigating through my work. Review collected by and hosted on G2.com.

What do you dislike about Balto?

It doesn't pick up everything I say unless it matches verbatim to the list of phrases. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I am saying the critical questions listed in Balto, and that helps me uncover vital information to assist the beneficiaries better. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Samantha,

Thank you for taking the time to share your feedback with us, our team largely appreciates your review. We will make sure that your concerns get brought up to our Engineering Team. We are so happy that Balto has assisted you with uncovering vital information during your calls. Thank you for choosing Balto!

Team Balto

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Henritta R.
HR
Owner/President
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

The best feature about Balto is that you can make quick adjustments to meet departmental needs. Review collected by and hosted on G2.com.

What do you dislike about Balto?

When the suggestion box overlaps, the checklist should be visible for quick reference. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

As a 1st time user yet an very experienced customer service oriented person, I am solving any lack of customer service experience we may encounter as we use the Balto system. where it may need updating to provide a much greater customer experience without sounding confused and inexperienced throughout the flow process of the call. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Henritta,

We appreciate you taking the time to let us know about your experience with Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. It is so exciting to hear that you are finding our features helpful throughout your work day! We will make sure to refer your suggestions over to our Engineering Team. Thank you for choosing Balto!

Team Balto

Helpful?
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Admin Approval Link

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