Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 39

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent, quick & accurate"
Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows t...
Read more
AL
Alicia L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful for keeping you on Track"
I like how it picks up the questions and lets you know what you have to stay in order to stay compliance .
Read more
MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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Video Reviews

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One of the best tools i've used!
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Giving your team the support they need to succeed!
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553 Balto Reviews

4.8 out of 5
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553 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
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KS
Medicare Sales Rep
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

How helpful it is, works for every call, and is unique and tailored for every call. Review collected by and hosted on G2.com.

What do you dislike about Balto?

N/A everything is right on the money, sometimes it doesnt read your statements, but rarely overall its money. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

keeps me on track and focused during every call. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hello Kevin,

We are so thrilled that you were satisfied with our products and our team largely values your feedback! We thank you again for choosing Balto and we intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
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Toya K.
TK
Medical Sales Representative
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Balto?

I love how user friendly it is how it guides me they what to say and prompts me on what to ask Review collected by and hosted on G2.com.

What do you dislike about Balto?

I don'tdislike anything about It nothing is missing Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

All of the questions it ask help me drive the call forward Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Toya,

Wow, we are so beyond grateful for your positive review of our company. We are so appreciative of you taking the time to share your experience and are so glad that you find our products to be user friendly. Our team thanks you and thank you again for choosing Balto!

Team Balto

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RN
Sales Representative
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

The fact that Balto is always there and handy to help me, It is easy to access,, and the suggestions are usually spot on. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Nothing really, it really helps me all the time. I wish I could add my own suggested phrases and answers that would meet my way of communicating even better. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Being able to answer questions my customers ask quickly. It allows me to be quicker in working with my customers and make my interactions more natural and my knowledge to meet the Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hello Randy,

Thank you for taking the time to share your feedback about Balto! Our team largely values your feedback as we continue to develop and improve your products. We will make sure to refer your suggestions over to our Engineering Team to ensure maximum customer satisfaction in the future! Thank you again for choosing Balto.

Team Balto

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Share
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Paul B.
PB
Mortgage Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

There is a lot of information you can access with just a click of a button. Great for sales rebuttals and talk-offs! Review collected by and hosted on G2.com.

What do you dislike about Balto?

Decks don't always come up at appropriate times. Sometimes it will navigate away from the correct information. Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

Navigate around to get acclimated with the app and interface. With the amount of information at your disposal it can be a bit challenging at first. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

There are responses to every situation that I find myself in. Clear and concise for the most part. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Paul,

Thank you for taking the time to share your feedback about Balto! Our team truly values and appreciates your review. We will make sure to refer your concerns over to our Engineering Team! Thank you again and we hope that Balto continues to provide you rebuttal and talk-off assistance when needed!

Team Balto

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Share
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KT
MSR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Saves time by keeping on track by showing topics to bring up Review collected by and hosted on G2.com.

What do you dislike about Balto?

The tool bar gets in the way sometimes.. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

staying on pace during the call Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Kayla,

We appreciate you taking the time to let us know about your experience with Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We will make sure that we bring up your concern about the tool bar to our Engineering Team to ensure a possible solution in the future! Thank you for choosing Balto and thank you for such a wonderful review!

Team Balto

Helpful?
Share
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Christina M.
CM
Training Coordinator
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I love that Balto helps me segway my conversations Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes I have to repeat myself for Balto to catch I have said something. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I was having issues with probing questions. Balto has helped me with those and, in turn, has improved my sales. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Christina,

hank you for taking the time to share your feedback about Balto! Our team largely values your review as we strive to maximize our customer satisfaction. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
SP
Medicare Sales Representative
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Balto is always listening...in a good way! It's able to make helpful suggestions on where to take the conversation based on what the other party is saying. It also allows you to take notes for self-reflective help. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Balto can sometimes over-suggest, so refinement is important. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto is helping me stay on-track during my conversations. It takes up only a little portion of 1 of my 2 screens, so it's always visible but not in the way. If I see it open a suggestion, I take a look and can quickly assess how to use the suggestion. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Steven,

Thank you for taking the time to share your feedback about Balto! Our team greatly appreciates your review as we continuously work on refining our products. We are so thrilled to hear that Balto has assisted you with suggestions and a place for you to receive self-reflecting help! We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
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Omar L.
OL
Medicare Sales Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

The functionality of Balto is excellent! Love it! Being new, Balto provides questions I can ask my customers and even tells me if I'm speaking too fast. It's an excellent tool at my disposal, and I look forward to learning by using and applying the feedback and information Balto provides. Review collected by and hosted on G2.com.

What do you dislike about Balto?

As of now, I can point to something in Balto that I dislike. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I am getting sample questions when I don't know how to approach the situation or keep the calling moving forward. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hi Omar,

We appreciate you taking the time to let us know about your experience with Balto! Our review and feedback means a lot to our team as we strive to achieve maximum customer satisfaction. We are thrilled to hear that Balto is proving to be successful at guiding you through your calls to achieve the end goal!

Team Balto

Helpful?
Share
Admin Approval Link
Valerie H.
VH
Sales Trainer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

Balto helps agents stay on track and keep moving in the right direction. When training I always see greater understanding with agents who use Balto; they understand their job quickly and are more productive from the start. Review collected by and hosted on G2.com.

What do you dislike about Balto?

On some occasions, Balto can mishear the conversation, which can cause agent confusion. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

New agents can grasp the job much faster using Balot; tenured agents are using it when they want to stay consistent or even have a bad day. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Valerie,

Thank you for taking the time to share your feedback about Balto! Our team is thrilled to hear that Balto is making such a big impact on the training and productivity of the agents. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
LM
Medicare sales agent
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Balto?

I love how Balto listens to the conversation and can assist you in what could help a customer. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes Balto will suggest help during the wrong times Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

When someone says they're not interested, Balto will give you suggestive phrases. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Leah,

Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We are so happy to hear that Balto has guided you through your calls and has made them much more pleasant. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link

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