Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 38

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent, quick & accurate"
Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows t...
Read more
AL
Alicia L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful for keeping you on Track"
I like how it picks up the questions and lets you know what you have to stay in order to stay compliance .
Read more
MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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One of the best tools i've used!
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Giving your team the support they need to succeed!
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553 Balto Reviews

4.8 out of 5
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553 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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MM
agent
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I liked the way Balto kept track of the questions that the member asked, and gave me good replies Review collected by and hosted on G2.com.

What do you dislike about Balto?

Balto sometimes mixed up the words that were said Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

Balto will do a great job of making sure your employee is compliant, and productive Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto kept me on track, when I veered off track Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hi Michael,

We appreciate you taking the time to let us know about your experience with Balto and our truly truly values your review. We are so happy to hear that Balto allows you to increase your productivity and keeps you on track. We will continue to surpass your expectations in the future and will make sure that your concerns are brought up!

Team Balto

Helpful?
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Kristen K.
KK
insurance agent
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

it shows you what was said and should be said on your script Review collected by and hosted on G2.com.

What do you dislike about Balto?

sometimes it doesnt hear when you do say the right part of script and it says u didnt so you dont get 100 percent Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

n/a Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

founded complaints Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Kristen,

Thank you for taking the time to share your feedback about Balto! Our team appreciates you taking the time to let us know about your experience with Balto. We are happy to hear that Balto has helped you pass audits and unfounded complaints. We will make sure to refer your concerns over to our Engineering Team. Thank you again!

Team Balto

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IL
Licensed Insurance Agent
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

The tool guides you through the call and helps you when you get stuck. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes when you are going through the call, some of the answers may not pertain to the conversation you are having. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It helps me by reminding me to ask specific questions during discovery. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hello Irma,

Our team appreciates you taking the time to share your feedback! We are thrilled to hear your positive reviews and have taken note of your concerns. We are happy that Balto guides you through your calls successfully. Thank you again!

Team Balto

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Admin Approval Link
Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

The ability to view reports and analytics about what phrases are working with customers. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes, Balto needs to be refreshed and restarted - network-dependent Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

This has helped my reps to be guided with quality when conversing with their customers. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for taking the time to write a review for Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We will make sure to refer your concerns over to our Engineering Team and we intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
SM
M
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about Balto?

Since Andree Ekler has taken over our account, we've had an excellent experience. He has been very responsive and engaging to make our transition to BALTO very productive. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Balto has been making adjustments as needed! Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

Be willing to give honest feedback to get what you are looking for in this system. Balto will continue to work and improve your experience. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto doesn't always prompt when my agents speak, which affects their scorecards. Th problem with this is the lack of accuracy that could affect their compensation Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Sheldon,

We are so happy to hear about your experience with Andrew - he truly holds so much expertise and knowledge and we are sure you are in such great hands with him! Thank you so much for your honest feedback and recommendations!We will make sure to bring up your concerns with our Engineering Team. Our team values your review and we thank you again for choosing Balto!

Team Balto

Helpful?
Share
Admin Approval Link
MW
Medicare Sales Representative
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I like that it reminds me of the questions I have not asked, as sometimes it is easy to get away from a conversation and forget what subjects still need to be addressed. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes it can get in the way of me trying to navigate my screens, but then again, this is a small thing that I can efficiently overcome. Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

Keep it up during calls, as it does help with reminding you of questions or topics to address. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I have not encountered any problems with Balto. I have realized that having a checklist of questions to ask is beneficial for maintaining flow and relevancy in conversations. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Michael,

Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We are happy to hear that Balto has assisted you through your daily calls and we will make sure to refer your suggestions over to our Engineering Team! Thank you for choosing Balto!

Team Balto

Helpful?
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KL
C
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I like that if a client says something it will give me other options on what to ask. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes I say Medicare but Balto thinks I'm saying Medicaid and pulls up options for Medicaid. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Overcoming objections and getting additional questions to ask the client to find out election periods. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Kayleen,

We are thrilled to hear your positive reviews about Balto and our team largely values your constructive feedback! Balto intends on surpassing your expectations even further in the future! Thank you again.

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Balto can help guide you on a phone call and provide redirects to achieve desired results. Review collected by and hosted on G2.com.

What do you dislike about Balto?

User-friendly, keep having to log back into Balto as well as limitations to the keywords. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Higher customer retention, more confidence is associates voice knowing Balto is there to help. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for sharing your thoughtful feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We are happy to hear that Balto is allowing you to see a difference in your call confidence and customer retention. Balto had a software release that has improved intent-based playbooks, please ensure you are on the current release.

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

Its a Great tool that works like a FORTUNE TELLER, it know what you need for your next step and also pulls up the KIP DOC that you are needing, and will also suggest actions to take Review collected by and hosted on G2.com.

What do you dislike about Balto?

Nothing its actually a great tool , only more room to improove Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

helsp alot with steps that help you on your QA form Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for such a wonderful review of Balto! We truly appreciate your feedback and our team is thrilled to hear that Balto is working as a fortune teller and provides the right suggestions in real-time. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I was having issues setting up a required account with Balto. I reached out to ask for assistance, and I received a very prompt response. They sent several emails asking for necessary information and letting me know what was going on every step of the way. Thanks to the wonderful person helping me, I was able to get my account up and going the very next working day. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Since using Balto during my calls, I find the small pop-up window sometimes gets in the way on my display. But it's very simple to move it around to access what I need. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto helps me with tips while I'm making calls. And it's very convenient to have my talking points right where I need them. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

We appreciate you taking the time to let us know about your experience! We are so happy to hear that our team was able to assist you through every step of the way. Customer satisfaction is Balto's main priority! Our team thanks you for such a positive review as it truly means a lot to us!

Team Balto

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