Balto
Editedit
Play Video
Balto
By Balto
Show rating breakdown
4.8 out of 5 stars
See all 553 Balto reviews
Save to My Lists
Paid
Claimed
This profile has been claimed and optimized by Balto.
Optimized profiles are more likely to have the most up-to-date content, fast response times, current pricing, and more.
Contact Balto
Optimized for quick response

Balto Reviews & Product Details - Page 37

Editadmin

Balto Overview

Editedit
What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
Show LessShow More
Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent, quick & accurate"
Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows t...
Read more
AL
Alicia L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful for keeping you on Track"
I like how it picks up the questions and lets you know what you have to stay in order to stay compliance .
Read more
MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
Editedit

Official Downloads

Answer a few questions to help the Balto community
Have you used Balto before?
Yes

Video Reviews

Review by Alex D.
Balto review by Alex D.
Play Balto review by Alex D.
One of the best tools i've used!
Review by Jason S.
Balto review by Jason S.
Play Balto review by Jason S.
Balto review
Review by Camille L.
Balto review by Camille L.
Play Balto review by Camille L.
Giving your team the support they need to succeed!
See all video reviews

553 Balto Reviews

4.8 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
553 Balto Reviews
4.8 out of 5
  • Sort By:
    G2 Sort
553 Balto Reviews
4.8 out of 5
  • Sort By:
    G2 Sort

Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
KE
Merchandise Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

It guides you on what to say next, and gives you rebuttels. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Not much really, maybe when you say the statement, and it doesn't light up green. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It gives me ideas or options to talk about with my client. It makes sure I hit all my points. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hi Kristi,

We are so thrilled to hear that Balto has allowed you to ensure that all of your client calls go smoothly! We truly appreciate you taking the time to share your experience and thoughts with Balto and we will make sure that your suggestion will be brought up to our Engineering Team!

Team Balto

Helpful?
Share
Admin Approval Link
EM
Medicare Sales Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Balto?

It's voice-activated. That ensures more accurately that the agent is compliant on phone calls. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Honestly, there isn't anything I dislike about it. Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

Use Balto for more accurate call monitoring quality control to avoid human errors. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Human error when it comes to quality control of our recorded phone calls. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hi Ebony,

We are so thrilled that you were satisfied with our services! Our team thanks you for taking the time to share your experience as it means so much to us. We are always here for you real-time!

Team Balto

Helpful?
Share
Admin Approval Link
DS
Student
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
What do you like best about Balto?

What I like best about this application is that it's very easy to use, without it I wouldn't have been able to follow complicated steps that are crucial to company policies. This application is 100% awesome. Review collected by and hosted on G2.com.

What do you dislike about Balto?

What I dislike about this application is that though it's easy to use and all, It tends to give the wrong steps on rear occasions however, I am looking forward to this being corrected. Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

I would recommend this application a it will help to prevent many human error and help the user to always be on the correct path Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

The problem that this application is solving is that it's making life very much easy when someone has to follow a systematic way of doing things as it helps and ensure that you're always on the correct path Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Delmar,

We appreciate you taking the time to let us know about your experience! Our team largely values your review and we are so thrilled that Balto is assisting you through the complicated steps of your job. We will make sure to bring up your concern to our Engineering Team in order to come up with a possible solution. Thank you again for choosing Balto!

Team Balto

Helpful?
Share
Admin Approval Link
GH
M
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I love that Balto helps to keep me on track. If I am checking those boxes, I am hitting a ton of great points for my calls! Review collected by and hosted on G2.com.

What do you dislike about Balto?

We have changed our scripts, so some of the Balto points are harder to hit. For example, we dont say s it ok if I pull up your information in *Medicare's system* [MARX]? in our script now. Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

This is an amazing tool to help make sure we are hitting all the topics and points in our sales! Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I am able to dig deeper into my conversations with my beneficiaries Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Ginelle,

Our team is thrilled to hear your positive reviews about Balto and we largely appreciate you taking the time to share your feedback with us! We are so happy to hear that Balto acts as an extra friend throughout your job. We will make sure to take a closer look at your concern! Thank you again for choosing Balto!

Team Balto

Helpful?
Share
Admin Approval Link
NG
Medicare Sales Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

I've always been a fan of the movie Balto as a child. The dedication and loyalty shown by Balto touched me in many ways. I am excited to be working with a program that allows me to show the same commitment and loyalty to my clients when I speak to them so that we both know I am doing my due diligence on every call. I love that Balto is just there when I need him. It's like having a supervisor with you on the call, so you make sure you cover the correct information with the client. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes it tells me I'm talking too much, lol...but then again, Balto isn't the only one that has said that to me. Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

Try it. I guarantee it will not disappoint you. It's the kind of companion you can trust! Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Sometimes it does crash on me, or it simply just won't pull up. But repetition does wonders, and since I have it on every call, I can start to remember some of the things I know I should be saying. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Natalyia,

Wow, thank you for such a thoughtful and wonderful review of Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We are so proud that you are able to call Balto a best friend at work!

Team Balto

Helpful?
Share
Admin Approval Link
Hiedi P.
HP
Sales Manager HPOne
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Balto?

BALTO creates an interactive call flow that adjusts to fit an agent's unique selling style. The interactive programming allows for natural ebbs and flows of a real conversation while helping agents navigate alternate suggestions for difficult conversations. BALTO team support analysts go above and beyond to make the process of rolling out new programing to your end users. They are always willing to help brainstorm ways to make the program fit your specific company needs. Review collected by and hosted on G2.com.

What do you dislike about Balto?

BALTO Cloud reporting is a fantastic tool to monitor agent progress. Additional phrasing options after the Win statement to allow for call flows that require other closing procedures. I would also like an easier way to pull reports from BALTO Cloud for Decklist and post-call reporting. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

BALTO allows agents to have an adjustable call flow that guides a higher outcome for success. BALTO Cloud reporting helps Supervisors and managers to visualize better the areas that need improvement Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
LS
Sales Development Advisor
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Very informative and gave great tips along the way through calls Review collected by and hosted on G2.com.

What do you dislike about Balto?

nothing at all it did it's job very well Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

Simply pay attention and it will let you glide through your cdals Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

looking through redirects, Balto saves a whole lot of time Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Lisa,

Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We are happy to hear that you are finding Balto to be informative. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
PS
Producer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I like the bullet points to remind me to hit the highlights and I also like the cheers and balloons when I submit an application Review collected by and hosted on G2.com.

What do you dislike about Balto?

No banner or notice when contents is added or changed to the back page Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Ive realized it helps me inventory what talking points Ive hit during my sales process Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Pamela,

Thank you for taking the time to share your feedback about Balto! Our team is very grateful for your positive review and we will make sure that Balto keeps surpassing your expectations in the future. We will make sure to refer your suggestion about the new content notification over to our Engineering Team!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I like that it keeps our agents inline using our script and it helps them use the rebuttals. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Nothing really but having other languages would be ideal,I know they ate implementing Spanish soon. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Adding additional scripts our call center uses. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We are happy to hear that Balto is helping your agents on track during the calls and assists them with rebuttals. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
MT
M
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Balto?

I like that it is interactive. Balto listens to you as you spak and helps guide you through tough converstaions with topic changers. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I wouldn't say I like that it doesn't flow with the scripts. Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

NA Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I am able to get to my clinet needs using balto and gear the call toward the sales outcome. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Morgan,

Thank you for taking the time to share your feedback about Balto! Our team truly values and appreciates your review. We are so happy to hear that Balto is making it easier for your calls to end with sales outcomes. We appreciate you taking the time to let us know about your experience!

Team Balto

Helpful?
Share
Admin Approval Link

Balto Comparisons

Compare Balto vs. Observe.AI
Compare Balto vs. Observe.AI
BaltoVSObserve.AI
Compare Gong vs. Balto
Compare Gong vs. Balto
BaltoVSGong
Compare Balto vs. Abstrakt Software
Compare Balto vs. Abstrakt Software
BaltoVSAbstrakt Software
Compare Balto ratings to similar products

Top Rated Balto Alternatives

Gong
(6,074)
4.8 out of 5
Observe.AI
(226)
4.6 out of 5
Chorus by ZoomInfo
(2,968)
4.5 out of 5
See all Balto Alternatives

Explore More

Writeup
Intent Data
Quasi Contract
Google Cloud SQL reviews
Operating Revenue
Best 3D Modeling Software
Household Employee
Anti Money Laundering (AML)
Pros and Cons Details
Balto
Contact Balto