Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 36

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent, quick & accurate"
Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows t...
Read more
AL
Alicia L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful for keeping you on Track"
I like how it picks up the questions and lets you know what you have to stay in order to stay compliance .
Read more
MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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Video Reviews

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One of the best tools i've used!
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Giving your team the support they need to succeed!
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553 Balto Reviews

4.8 out of 5
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553 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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DM
Medicare Sales Rep
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Balto?

The instant feedback you receive when it's on! Review collected by and hosted on G2.com.

What do you dislike about Balto?

So far, I Have not been able to find a chink in the armor! Terrific Tool! Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It helps to ensure we stick to the script! Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hello Donnie,

Wow, thank you for such a positive review of Balto! Our team values your feedback as we put such an emphasis on customer satisfaction! We are thrilled to hear that you are enjoying our instant feedback features. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
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Admin Approval Link
Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Balto?

That it is a real-time resource/feedback Review collected by and hosted on G2.com.

What do you dislike about Balto?

No complaints, only thing I would say sometimes it provides unrelated feedback Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Makes sure all points are hit during calls Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hello,

Thank you for taking the time to share your feedback about Balto! Our team is glad to know that you are seeing the value of real-time, in-the-moment feedback during calls and that Balto makes sure that all conversation points are hit. We intend to surpass your expectations even further in the future!

Team Balto

Team Balto

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DL
Licensed Insurance Agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Balto?

I love having rebuttals at my fingertips. Sime callers can throw you off, but Balto helps with giving you something to say in return, Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes it comes up with rebuttals even during the application where it is not relevant. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I do not get stuck with anything to say to the shopper when they are giving me objections. It is making my calls go longer and increasing my sales Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Dana,

We are so happy that Balto has been able to help you drive your sales up! Thank you for taking the time to share your feedback about Balto and we are thrilled to hear about your satisfaction with our products. We will make sure to refer your concerns over to our Engineering Team. Thank you again for choosing Balto!

Team Balto

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AN
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about Balto?

The most helpful aspect of Balto is the checklist and how it turns green. This is great because I know if I stated something I was supposed to say. Review collected by and hosted on G2.com.

What do you dislike about Balto?

There are no dislikes I currently have with Balto. Everything works fine and it very helpful to me and my co-workers. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I am solving real-time problems. For example, if I forget what I am supposed to do on a particular call, I can quickly scroll down on Balto for a specific topic and get help in real-time. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for taking the time to share your feedback about Balto! Our team is thrilled to hear that you are finding our checklist feature helpful. Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We intend on surpassing your expectations even further in the future!

Team Balto

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Taylor H.
TH
Sales Agent
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Balto?

Balto is a very useful and simple tool that agents can use to guide them through their sales process. It also is incredibly valuable in regards to training as well! Review collected by and hosted on G2.com.

What do you dislike about Balto?

There aren't glaring downsides to using this product Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It is helping with compliance Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Taylor,

Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your positive review. We are thrilled to hear that you are finding Balto to be useful and valuable during training! We intend on surpassing your expectations even further in the future.

Team Balto

Helpful?
Share
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MH
insurance agent
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

very easy to use, I found it to be very helpful Review collected by and hosted on G2.com.

What do you dislike about Balto?

I actually like how Balto is set up and have no suggestions Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It makes me feel my calls are going to be much smoother Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hi Mysti,

Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We are so happy to hear that you are finding Balto to be easy to use. We intend on surpassing your expectations even further in the future!

Best,

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

The rebuttals! When a customer gives a rejection, Balto uses keywords to determine the best rebuttal to use. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes the system mishears what the customer was requesting and generates rebuttals that don't have anything to do with the rejection received. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto is generating rebuttals based on customer rejection keywords, this allows me to be quicker when responding. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for your review, our team largely appreciates your feedback! We are happy to hear that you are enjoying Balto's rebuttal feature. We have recently had a software release that has improved intent-based playbooks, please ensure that you are on the current release. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

Very good at giving advice and recommendations Review collected by and hosted on G2.com.

What do you dislike about Balto?

it can be a little distracting at times because I like to read the pop-ups Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

Its a great service and i have personally not had a problem with the software yet I'm sure it has issues at time but I've been using it for 6+ months and haven't had one yet Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

its very good at keeping me on pace with my clients and helps me steer the conversations back to where i need to go Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for taking the time to share your feedback about Balto! We are thrilled to hear your positive reviews and largely appreciate your insights. Our team is happy to hear that Balto is helping you stay on track and provides you with helpful comments. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Makes sure I don't miss any key points during claims Review collected by and hosted on G2.com.

What do you dislike about Balto?

Doesn't always catch all the keywords even when said clearly. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Audit results improve with use. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for your review, our team greatly appreciates your feedback! We are thrilled to hear that Balto does not let you miss any critical points during claim calls. We have recently had a software release that has improved response times and playbook updates, please ensure that you are on the current release. We intend on surpassing your expectations even further in the future!

Team Balto

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Share
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Reginald R.
RR
Audio Recording Engineer/Rap Artist/Producer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

It keeps your current key points right at the top of your mind when speaking to a potential client. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes it picks up on words that you didn't say, and other times it may have missed a comment you have said. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It makes sure you are on task and keeps you from using harmful words. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Reginald,

Thank you for taking the time to share your feedback - our team largely appreciates and values your feedback. We will make sure to look into your concern in order to find a possible solution.

Balto Team

Helpful?
Share
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