Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 35

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent, quick & accurate"
Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows t...
Read more
AL
Alicia L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful for keeping you on Track"
I like how it picks up the questions and lets you know what you have to stay in order to stay compliance .
Read more
MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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Video Reviews

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One of the best tools i've used!
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Giving your team the support they need to succeed!
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553 Balto Reviews

4.8 out of 5
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553 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about Balto?

Balto let's me know what my agents can improve on without me needing to be on the line actively listening, making my job 100 percent easier! Review collected by and hosted on G2.com.

What do you dislike about Balto?

One of the features I see a lot of potential in is the chat function, if that could be streamlined so the agent can see it better and recognize it or have the visibility improved it would be great. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

A streamlined process for myself and my agents to recognize both good and bad behaviors on the phone. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hello,

Thank you for writing such a wonderful review for Balto! Our team is thrilled to hear that our product is making your job easier. We will make sure to refer your suggestions about the chat function over to our Engineering Team. We appreciate you taking the time to let us know about your experience!

Team Balto

Helpful?
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Admin Approval Link
Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I LIKE THAT I DONT HAVE TO THINK TWICE ABOUT WETHER I ASKED A QUESTION OR NOT BECAUSE BALTO CHECKED IT OFF Review collected by and hosted on G2.com.

What do you dislike about Balto?

SOMETIMES ITS DELAYED AND SOMETIMES IT DOESNT PICK UP THAT I SAID SOMETHING ALREADY Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

THAT ITS DELAYED SOMETIMES. BENEFITS ARE AVOIDING REPEATING MYSELF Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Wow, thank you for such a wonderful review of Balto! Our team is thrilled to hear your positive feedback. We are glad that you are finding Balto scripting to be useful during your daily calls. We had a software release that has improved response times, please ensure you are on the current release in order to address possible delay times. We intend on surpassing your expectations even further in the future!

Team Balto

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Share
Admin Approval Link
Joseph C.
JC
Finance Learning and Development Trainer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Balto?

We have a script at work, and this program helps me stay on track with the important questions to ask customers. I think this program has helped me gain more sales throughout the month. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I don't think i dislike anything on the program. It seems to work just fine for me. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

At times when I'm talking with the customer, I tend to forget to ask some important questions about their current coverage. Balto helps me ask those questions and keeps me on target. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Joseph,

We appreciate you taking the time to let us know about your experience with Balto! Our team largely values your review. We are thrilled to hear that Balto is allowing you to stay on track with important questions and that it is helping you increase your sales! That is what we are here for. Thank you for choosing Balto!

Team Balto

Helpful?
Share
Admin Approval Link
NA
MSR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

They are constantly improving their platform to meet their consumer needs. It has been a great help. I love that my company provides this! Review collected by and hosted on G2.com.

What do you dislike about Balto?

No complaints here! It's always there to help if you need it, which is really great. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

They keep up with what works best for the company's needs, which helps tremendously because times are constantly changing. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Nicholas,

Thank you for taking the time to share your feedback about Balto! Our values and thanks you for your positive reviews as we continuously work on maximizing customer satisfaction. We are so thrilled that you were satisfied with our services and that you believe that Balto has been a great help during your work days.We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
AR
Licensed Insurance Agent
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

While I talk, Balto listens and offers helpful tips and information to better educate myself and my beneficiaries. Review collected by and hosted on G2.com.

What do you dislike about Balto?

It was a bit confusing at first so there is a learning curve, and sometimes it doesn't load up completely every morning, but once it gets going it's good. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I use Balto to help me find resources I am less educated on. For example if it hears Tricare or SPAP, it pulls up links to click on. It helps create a knowledgeable experience. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Anna,

Thank you for taking the time to leave a review about your experience with Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We are so thrilled that you were satisfied with our services and that Balto is able to serve you as an education resource. Thank you for choosing Balto!

Team Balto

Helpful?
Share
Admin Approval Link
LT
Inside Sales Team Lead
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Balto?

When you say something then that part of the script lights up so you know where you left off Review collected by and hosted on G2.com.

What do you dislike about Balto?

That it will pop up things that are not relevant to the current conversation Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I am not sure what problems are being solved but I do know that any issues that we were having have been taken care of Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Lia,

Thank you for taking the time to write a review of Balto! Our team largely appreciates your feedback as we continuously strive to maximize customer satisfaction. We are so thrilled to hear that you are finding Balto scripts to be helpful and easy to navigate. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
CT
Insurance producer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

The most helpful is the checklist that allows me to see all the key points i need to hit in my calls. Review collected by and hosted on G2.com.

What do you dislike about Balto?

That it kind of phrases the key points a bit differently, from my delivery. Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

Give it a try if you haven't it is an excellent resource. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto helps me to solve the issue of forgetting to ask all pertinent calls so that i am able to be compliant. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Carolyn,

We are excited to hear that you consider Balto to be such a great asset to your calls! We will make sure to bring up your concerns up with our Engineering Team in the hopes of resolving that issue. Our team values your feedback and we thank you again for choosing Balto!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
AI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

How it listens to both parties. It gives great advice Review collected by and hosted on G2.com.

What do you dislike about Balto?

Theres nothing that I dont like about balto. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It helps with new agents that struggle to find something to say. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for your review! We are glad to know that you and your team are finding Balto to be a useful tool and that our Dynamic Prompts provide great advice in time of need. We appreciate you taking the time to let us know about your experience!

Team Balto

Helpful?
Share
Admin Approval Link
Brandi S.
BS
Csr
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

Very helpful with customer service and makes my job easier. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Nothing it great it needs more options on color Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Completing my script and helps me remain professional Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Brandi,

Thank you for your wonderful review of Balto! Our team largely appreciates your feedback, and we are thrilled to hear that Balto is assisting you with customer service. We encourage you to check out our Dark Mode feature to experiment with your app display. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Its always ready to assist with whatever issues Review collected by and hosted on G2.com.

What do you dislike about Balto?

There isnt anything to dislike at this point Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto is always availble as for road mapping with the insured and is very helpful. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for such a wonderful review! Our team is thrilled that you were satisfied with our products and that Balto is able to assist you with any arising issues during your conversations. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link

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