Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 34

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent, quick & accurate"
Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows t...
Read more
AL
Alicia L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful for keeping you on Track"
I like how it picks up the questions and lets you know what you have to stay in order to stay compliance .
Read more
MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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Video Reviews

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One of the best tools i've used!
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Giving your team the support they need to succeed!
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553 Balto Reviews

4.8 out of 5
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553 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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CC
Account Executive
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I love the way Balto keeps me on my talking points!! It reminds me when to ask more questions or prompts me when I need to listen for rebuttal attempts!! Review collected by and hosted on G2.com.

What do you dislike about Balto?

The pop-up is a little distracting at times. I've tried to adjust the size and where it's located on the screen, but it's not annoying enough to not use this product! Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I wouldn't say solving problems, more so keeping a visual of key talking points! One of the benefits would be creating the habit of asking certain questions with every point of contact! Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hi Christa,

Thank you for such insightful feedback about Balto. We appreciate you taking the time to let us know about your experience and the ways we could improve it in the future. We will make sure to bring those concerns up to our Engineering Team!

Team Balto

Helpful?
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Admin Approval Link
Davidson S.
DS
Sales development representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

Automated and fast and reliable application. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I guess, its looks and you can't customized the preset words in it. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Making things easier to ask questions Review collected by and hosted on G2.com.

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Response from Paul Plaza of Balto
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Hi Davidson, we're so glad you appreciate Balto's reliability and the value it adds to your workflow.

To address your dislike concern - Script customization is 100% built in. Can you provide some more details on what you had trouble customizing and our team can assist?

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RR
Insurance Agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Balto?

For compliance purposes and also to help you stay on track, Balto is a great reminder. It makes sure you get the most out of your call for compliance and from the customer you're assisting. Review collected by and hosted on G2.com.

What do you dislike about Balto?

it sometimes makes you say precisely the word/phrase for it to be checked. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It is just making sure that I cover all the info I can for the customer. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hello Reginald,

Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We are so happy that Balto is able to assist you through your call - that is what we are here for!

Team Balto

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Admin Approval Link
Verified User in Consumer Services
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

It helps you remember key points and helps you focus on details Review collected by and hosted on G2.com.

What do you dislike about Balto?

It wasn't always working for me. I had to keep closing and reopening for it to work Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

The problems i am solving are remembering what to ask and what things can be avoided . It helps you learn a little faster when speaking with agents Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for sharing your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We are happy to hear that Balto is helping you remember key points during your conversations!  Network and desktop speed can vary at times, we have referred your feedback about the app to our Engineering Team. We intend on surpassing your expectations even further in the future!

Team Balto

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Share
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Amanda C.
AC
Sales Representative - Medicare Supplement
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I love how intuitive Balto is with its real-time responses. It helps keep the conversation flowing in a professional sounding manner while providing you a template of recommended questions and responses that all make us better at the job. Review collected by and hosted on G2.com.

What do you dislike about Balto?

It's more of a minor annoyance. I dislike that if I've minimized Balto, it continues to pop up when it perceives a new call. Sometimes I'd like to keep it temporarily minimized rather than have to disable it completely. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto has helped shape me into a more knowledgeable and professional sounding agent thus increasing my sales and profit. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Amanda,

Thank you for writing such a wonderful review - our team largely appreciates your feedback. We are so thrilled to hear that Balto is able to provide such great assistance while you are working. We will make sure to refer your suggestions about the minimization of the Balto app over to our Engineering Team. Thank you again!

Team Balto

Helpful?
Share
Admin Approval Link
CC
Medicare Sales Representative
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Balto?

Love love love Balto. It makes moving through the script a piece of cake. If my mind blanks, it tells me what to say and helps me stay compliant. Review collected by and hosted on G2.com.

What do you dislike about Balto?

It is user friendly and makes my job seamless. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

If a call is transferred from an SSR, it does not pick up on conversation prior to transfer. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hi Cristi,

Thank you for writing such a wonderful review! Our team largely appreciates your feedback as we continuously work on maximizing customer satisfaction. We are so happy to hear that you are finding Balto to be user friendly and that it helps you stay compliant. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
HC
Insurance Agent
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

When my customer starts discussing anything but what we should be discussing, Balto helps me intervene by reminding me to ask the right questions to help get back on track. Balto also reminds me of items I must state for compliance purposes. Thank you, Balto! Review collected by and hosted on G2.com.

What do you dislike about Balto?

No complaints here! Balto even reminds me to smile. :) Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I am solving the problem of asking for the business with Balto. Balto also makes sure I ask the correct questions enabling me to give each client what they are looking for or the closest product that is available. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Heidi,

Wow, we are so thrilled to hear your positive review of Balto and we largely value your feedback at Balto! We intend on surpassing your expectations even further in the future! Always remember to smile and thank you for choosing Balto!

Team Balto

Helpful?
Share
Admin Approval Link
SW
Contact Center Supervisor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Balto?

We have seen an increase in our agent's call quality since using this software. I would highly recommend this product to any supervisor or manager of a contact center. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I would like for Balto to add more in-depth features like a way to conduct QA scoring, which would be a valuable tool. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto has helped improve agent to consumer communication. I have noticed an improvement with how our agents can answer consumer questions and resolve issues on the phone without having to leave their desks for assistance. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hi Sean,

Our team appreciates you taking the time to leave such a wonderful review! We are so thrilled to hear that Balto is allowing you to see such progress within your agent's call quality. We will make sure that your suggestions are thoroughly considered. Thank you again for choosing Balto!

Team Balto

Helpful?
Share
Admin Approval Link
JF
C
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

Helps improve quality on my calls. It automatically detects what you said. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes you dont mentione certain key words and it will not mark the sentence or question you asked. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Solving quality on calls. Sometimes you forget things to verify and it reminds you. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Jose,

Thank you for sharing your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We are glad to hear that Balto is improving the quality of your calls and keeps you on track during your conversations. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Sondra F.
SF
Senior Compliance Officer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

The weekly reports and the call data is granular so a trainer or manager can pinpoint weaknesses for training purposes. Our agents can "get back" to the script Review collected by and hosted on G2.com.

What do you dislike about Balto?

Not a dislike but a wish, a texted version of the conversation so it can be read by the Oversight Team. For our sales team better would be a Spanish version. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

No problems to mention. The customization per sales person's data to improve conversations is outstanding. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Sondra,

We appreciate you taking the time to let us know about your experience with Balto! Our team is thrilled to hear your positive review. We will make sure to refer your suggestions for a transcipted version of the conversation over to our Engineering Team. We intend on surpassing your expectations even further in the future!

Team Balto

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