Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 33

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent, quick & accurate"
Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows t...
Read more
AL
Alicia L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful for keeping you on Track"
I like how it picks up the questions and lets you know what you have to stay in order to stay compliance .
Read more
MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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One of the best tools i've used!
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Giving your team the support they need to succeed!
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553 Balto Reviews

4.8 out of 5
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553 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AW
Medicare sales Rep
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

I how there's a response for some of the objections you may hear from a caller, especially when you feel rushed and you don't know what to say. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I do not like how it sometimes pops up with an incorrect response to what's being said. It's distracting. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

The information in Balto is very convenient. It has just about all the answers in one convenient place. It helps save on time. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hello Ardena,

Thank you for your review, our team largely appreciates your feedback! We are glad to hear that Balto is assisting you with objections just in time to save the call. We have recently had a software release that has introduced our next generation of intent-based conversational dialogue model, please ensure that you are on the current release. We intend on surpassing your expectations even further in the future!

Team Balto

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Admin Approval Link
JH
Medicare Sales Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

The fact that it lights up makes it easy Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes it take a little while to switch from OB to IB verbiage Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It will take me back to where I need to be if a customer and takes me away from my mission Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Judy,

Thank you for taking the time to share your feedback about Balto! Our team largely values your review. We are happy to hear that Balto is helping you with steering your conversation back in the right direction when needed. Network and desktop speed can vary at times, but we have referred your concern about the verbiage speed over to our Engineering Team. We intend on surpassing your expectations even further in the future!

Team Balto

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Admin Approval Link
Verified User in Insurance
AI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

The help I need while on a call. Balto will help me navigate on a call with helpful resources. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Nothing, besides tech issues it may have but that rarely happens. Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

Highly recommend Balto!!! Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

The problems that is solved is the steps I take while handling a call and if I get lost in a call Balto will provide healful tips. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for sharing your feedback about Balto! Our team largely appreciates your review as we strive to maximize customer satisfaction. We are happy to know that Balto provides you with all of the necessary help on your calls. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
DM
Sales Trainer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

When you get off track in a conversation, Balto reminds you what you're there to do. If you don't know how to proceed, there are tips to help you get back on track. I love the suggestions to help you move along. Review collected by and hosted on G2.com.

What do you dislike about Balto?

There's not much not to like. I used to miss out on links, but now there are links to resources, which I love. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

When a customer asks a question I don't know the answer to, Balto gives resources to help clarify. Balto cuts down on my searching for answers by listening and providing those resources. If I lose my train of thought, it gets me back on task and even checks off things I should be saying. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Dion,

Thank you for writing such a wonderful review, our team truly appreciates and values your feedback! We are so happy to hear that Balto keeps you on track with your calls and allows for such great resources. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
ML
Medicare Sales Representative
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

Love that is helps move the conversation Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes I wish there were more options Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I'm an Insurance agent and balto really helps keep the conversation going and stay compliant. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Megan,

Thank you for your review! We are happy to know that you are seeing the value of Balto features in insurance sales calls. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
KK
Licensed Insurance Agent
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I love how it gives you tips based on questions asked to the customer. Also checks off things you've already asked client this is just an all around amazing tool to use. Review collected by and hosted on G2.com.

What do you dislike about Balto?

There is nothing I dislike about this tool, it is absolutely amazing. Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

If you have access and able to utilize Balto it is most definitely a wonderful helpful tool to have Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It makes sure you stay in compliance and ask all correct questions and gives you tips on things to ask Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Kelsey,

Our team is thrilled to hear that you were satisfied with our product and that you are enjoying the tip feature! Thank you for writing such a wonderful review, our team truly values your feedback. We intend on surpassing your expectations even further in the future!

Best,

Team Balto

Helpful?
Share
Admin Approval Link
BS
Medicare Sales Representative
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

What I find most helpful about Balto is the fact that I have apparent goals to hit to reach "the end," and there is something about checking all the boxes that makes each call an adventure. Who doesn't like saying I have Balto on every call?! Even on the days Balto is down, I have made these phrases part of my sales pitch and the results are right there in front of me. When I get to the end of a call and have hit all the boxes, I've got a sale. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I do miss being able to see how I am doing compared to others in my organization. We had a lot of fun "saying hi" when we were next to each other in the rankings. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I cat myself saying things I shouldn't, and I have omitted things and reworded others. Balto used to tell me to use more authoritative tones instead of asking, "do you want to.." and now I rarely see that message pop up for me. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hi Brandi,

Wow, thank you for writing such a wonderful review about Balto! We are so thrilled to hear about your wonderful experience with our products! It is so rewarding to hear that Balto is able to take you on an adventure through every call!We intend on surpassing your expectations even further in the future! Thank you for choosing Balto.

Team Balto

Helpful?
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Kirk B.
KB
General Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Balto?

I like that we can custom create a playbook to help our team. We took our proven call flow and added it into a checklist for our team. Then when they get lost on a long sales call they can refer to it. Balto is there when you need it. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I there were ways to create games or competitions using the data from Balto onto a dashboard that the team could see updating live. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

My team is able to have a tool help them through any call. I am able to put items into Balto that they continue to ask me for . Balto has helped our team become better by utilizing a call flow and checklist. We are also able to create screen prompts to help our reps overcome objections. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Kirk,

Balto appreciates your business and we largely value your review! We are so happy to know that our products have satisfied and improve your daily operations. We will make sure to refer that clever suggestion over to our Engineering Team at Balto!

Team Balto

Helpful?
Share
Admin Approval Link
GA
Medicare Sales Agent
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

It provides timely information for the sales presentation. Review collected by and hosted on G2.com.

What do you dislike about Balto?

not sure because recently started using it. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Giving information when needed Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Glen,

The Balto Team is glad to know that you are enjoying Balto, and we hope that our features keep exceeding your expectations in the future! Thank you for taking the time to share your feedback about Balto.

Team Balto

Helpful?
Share
Admin Approval Link
MH
sales
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

objections and the easy links to my work flows. Review collected by and hosted on G2.com.

What do you dislike about Balto?

There is not anything I dislike about the program Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Definetly helping with objections when your not sure what to say Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Michael,

Thank you for your review! Our team largely values all of your feedback as we strive to maximize our customer satisfaction. We are thrilled to hear that you are enjoying our smart checklist features and that Balto prompts you with the right objections at the right time. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link

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