Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 32

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent, quick & accurate"
Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows t...
Read more
AL
Alicia L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful for keeping you on Track"
I like how it picks up the questions and lets you know what you have to stay in order to stay compliance .
Read more
MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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Video Reviews

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One of the best tools i've used!
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Giving your team the support they need to succeed!
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553 Balto Reviews

4.8 out of 5
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553 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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NG
Service Rep
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

I like that it lights green after every question is asked. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I believe it can be more useful if it has more colors if the question hasn't been asked Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It is helping me solve the quality at my work when missing information required Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hello Noe,

Thank you for your positive review and insightful feedback! Our team is happy to hear that you are seeing such positive performance results when using Balto.

Team Balto

Helpful?
Share
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Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Balto?

I like how it direct you to the subject you are on. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes the topic do not populate when a customer is asking questions. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Hekping you stay on tract with conversation. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for your review! Our team largely appreciates all of your feedback as we strive to maximize customer satisfaction. We are thrilled to know that you are seeing great value within our Real-Time Guidance smart checklists and the way Balto helps you stay on track with the conversations. Network and desktop speed can vary at times; we have referred your product feedback to our engineering team to ensure future improvements.

Team Balto

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MG
Customer Service Representative
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

It always rememinds me of what I have to do in the right time Review collected by and hosted on G2.com.

What do you dislike about Balto?

It sometimes blocks one side of my screen or gives me suggestion for things that are not related to what i'm doing Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

just follow whatever it tells you to do Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

forgeting things im supposed to say and do. It benefits me getting better rates on my qa Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Melany,

Thank you for your review, our team largely appreciates your feedback! We are happy to hear that Balto always reminds you of what you should say or do in real-time. We will make sure to refer your suggestions and concerns over to our Engineering Team to find a possible future solution to the pop-ups! Our team intends on surpassing your expectations in the future.

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Automotive
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I like how it clears off questions as you go and recognizes key words. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I really don't dislike anything about Balto Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It clears off the QA questions as I ask them and it prevents me from leaving them out. Helps with my QA Review collected by and hosted on G2.com.

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Response from Paul Plaza of Balto
Editedit

We're happy you're seeing value from Balto's industry leading real-time guidance and quality assurance features!

See how Balto improved
Helpful?
Share
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Verified User in Insurance
UI
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Balto?

Balto hears your conversation with the customer and then effortlessly posts questions that you can use to continue the conversation. It really helps you when at times, you're trying to figure out what to ask next and even though it may tell you that you're talking too much, don't worry. Balto will help me so much in my day-to-day sales of insurance and benefits, not only me but also my customer. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Right now, there's nothing that I dislike about Balto. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Questions to ask the customer that you have in the back of your mind but can't get them to come out. It helps to complete your sale. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you so much for taking the time to write a review for Balto! Our team largely values your positive feedback. We are so thrilled to hear that Balto has become such a helpful tool in your day-to-day sales! We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
CI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Keeps me on script and reminds me of things I may have forgotten to say/ask. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Not sure that I have found anything that I dislike yet. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Helps me dig for answers and prompts conversation starters if someone is reluctant to share important information. Review collected by and hosted on G2.com.

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Response from Paul Plaza of Balto
Editedit

Thank you for your positive review. We're elated that Balto is able to assist you in staying on script and increase your productivity!

Helpful?
Share
Admin Approval Link
KW
Insurance Agent
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Balto?

The most helpful is the checklist. I am implementing it into my script, and it is working. At first, I wasn't a fan because I wasn't using it. I was trying to get my script on lock, which I did, but once my manager told me that I need to use it more and I did. It works. I love it! Review collected by and hosted on G2.com.

What do you dislike about Balto?

For me, i dont have any dislikes. I love it! Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I am closing more policies! I am helping families to get them covered! Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Kayla,

Thank you for your wonderful review of Balto - our team largely values your feedback and the time that you have spent writing this review! We are so thrilled that you starting loving Balto more once you started using it more - it is truly there to assist you.We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
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Amy D.
AD
retention supervisor
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Balto is easy to use and understand. It helps me keep better track of my agents and their performance. My agents also appreciate the help it gives them while they are on their calls. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes it may not pick up everything my agents say. Some agents say it has a hard time understanding their voice. High pitch voices seem to be the ones where it has trouble picking it up. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It makes listening to calls easier since Balto will look for certain things instead of me having to listen to the whole entire call. This saves me time and helps me coach me agents better. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Amy,

Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We are thrilled to hear that Balto is helping you keep better track of your agents and their performance. We will make sure to refer your suggestions about the voice pitches over to our Engineering Team.

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
CI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

I like using Balto because it gives me a focus when speaking to clients. Review collected by and hosted on G2.com.

What do you dislike about Balto?

The downside would be that I sometimes focus too much on Balto when speaking to clients because I want to ensure everything is checked. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It is benefiting me by allowing me to pass my evaluations Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for your review! We are thrilled to know that Balto keeps you focused and on track during your conversations with clients. Our team largely appreciates all of your feedback as we continuously work on maximizing customer satisfaction. We want Balto to be your best friend at work!

Team Balto

Helpful?
Share
Admin Approval Link
antonio a.
AA
sales agent
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Realtime Help allowing us to solve clients problems Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes some of the prompts pop up a little to soon Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

its helping me stay fluid and continue to answer clients questions without a hiccup Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Antonio,

Thank you for taking the time to share your feedback about Balto! Our team largely values your review as we continuously work on maximizing customer satisfaction. We are glad to hear that Balto is assisting you with problem-solving in real time and helps you keep the conversation fluid and on track. We have recently had a software release that has improved pop-ups, please ensure that you are on the current release.

Team Balto

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