Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 30

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent, quick & accurate"
Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows t...
Read more
AL
Alicia L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful for keeping you on Track"
I like how it picks up the questions and lets you know what you have to stay in order to stay compliance .
Read more
MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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Video Reviews

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One of the best tools i've used!
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Giving your team the support they need to succeed!
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553 Balto Reviews

4.8 out of 5
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553 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Makes Call flow easier, and helps make sure I stay in compliance if I get off track in the conversation. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Nothing so far. Ill let you know if I have any problems but so far so good! Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

If you get off track in your conversation it helps me know what points I have hit and which ones I still need to hit! It is honestly a life saver! Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hello,

Thank you for your wonderful review of Balto. Our team largely values your feedback! We are glad to hear that Balto helps with call flow and compliance during your conversations. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
TN
Medicare Sales Agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

The ability to be prompted on how to direct the conversation with my client Review collected by and hosted on G2.com.

What do you dislike about Balto?

nothing yet everything has been great so far. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It allows me to forecast what to say next Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hello Tuesday,

Thank you for taking the time to share your feedback about Balto! Our team is thrilled to hear that you are enjoying the Balto Real-Time Guidance features during your client calls. We intend to surpass your expectations even further in the future.

Team Balto

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Share
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Verified User in Marketing and Advertising
UM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

If a client is saying something and I dont know it prompts me to ask certain questions so I wont be stuck like I dont know what Im talking about to the client Review collected by and hosted on G2.com.

What do you dislike about Balto?

I dont dislike anything abut balto I love it and happy you have this helping tool Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

No problems Balto runs perfectly fine to me Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for your wonderful review, our team values our customers' experiences. We are so excited to hear that Balto helps you when you need it the most: in the moment! We intend to surpass your expectations even further in the future.

Team Balto

Helpful?
Share
Admin Approval Link
DS
Member Advocate Licensed Agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

The green indicators are a great way to keep you motivated because green is the color of ONEY Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes Balto Stops when a conference call begins Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Solves the problem of forgetting compliance issue Review collected by and hosted on G2.com.

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Response from Paul Plaza of Balto
Editedit

Hi Donnell, we're please to learn you're seeing value from Balto when working to stay compliant across your calls.

You can always reach out to Balto support if you run into any issues like the conference call problem you mentioned.

See how Balto improved
Helpful?
Share
Admin Approval Link
EF
customer service
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

that it helps you to remember things like Review collected by and hosted on G2.com.

What do you dislike about Balto?

nothing at all for the mean time it works Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

its really goos just need a spanish option on the app Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

nothing at all right now everything works really good cant complain with balto looking foward to keep on using it Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Erwuin,

Thank you for your review, our team largely appreciates your feedback. We are so thrilled to hear that Balto helps you say the right thing on every call and helps you remember key questions and phrases. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
IP
Customer Service Rep
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I like that it gives you what you need to say and give you tips on what to say better. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I don't like that it doesn't check every box every time you say something. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto is helping me stay on track with what I need to say on a call. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Iesha,

Thank you for your review, our team largely appreciates your feedback! We are happy to hear that Balto helps you say the right thing on every call and keeps you on track for success. We had a software release that has improved intent-based voice processing, please ensure that you are on the current release. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
JG
>Licensed Insurance Agent
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I like the way it gives you suggestions for every scenario. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Nothing is missing from this product. It has all the features that help with my daily work load. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I don't have to think of what to say to the customer if I run into a sticky situation. It is all spelled out for me. I wish I had access to it in my everyday life. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Johnetta,

Thank you for taking the time to share your feedback about Balto! Our team is thrilled to hear that Balto provides correct suggestions for every call scenario and assists you with rebuttals. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
RG
Msr
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

it helps with my workflow - sales thanks Review collected by and hosted on G2.com.

What do you dislike about Balto?

it creates a smooth presentation- not much to dislike Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

it offers great suggestions and helps with compliance Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Robyn,

Our team is glad to know that you are enjoying using Balto for sales and are happy that you find our compliance features useful. We appreciate you taking the time to let us know about your experience!

Team Balto

Helpful?
Share
Admin Approval Link
DA
Call center associate
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Balto is always on top of what is missing. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I dislike how Balto does not provide voice mail and call-back scripts. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto is solving problems I had with scorecard mistakes. Review collected by and hosted on G2.com.

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Response from Paul Plaza of Balto
Editedit

Hi Dionciel,

We're happy to learn Balto's helped solve your scorecard issues. We will let our product team know about your voicemail and call-back script suggestions. There are probably other users out there who would benefit from this too.

Helpful?
Share
Admin Approval Link
ER
LICENSED BROKER
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

IT HAS IMPROVED MY SALES ASTRONOMICALLY. Review collected by and hosted on G2.com.

What do you dislike about Balto?

dislike the fact that i dont have the option to get the information in spanish for my spanish speaking clients Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It guides me in the right direction and helps increase my sales. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Elizabeth!

Wow, thank you for such a wonderful review of Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We are so thrilled to hear that Balto has helped you close more sales, and we intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link

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