Balto
Editedit
Play Video
Balto
By Balto
Show rating breakdown
4.8 out of 5 stars
See all 553 Balto reviews
Save to My Lists
Paid
Claimed
This profile has been claimed and optimized by Balto.
Optimized profiles are more likely to have the most up-to-date content, fast response times, current pricing, and more.
Contact Balto
Optimized for quick response

Balto Reviews & Product Details - Page 29

Editadmin

Balto Overview

Editedit
What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
Show LessShow More
Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent, quick & accurate"
Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows t...
Read more
AL
Alicia L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful for keeping you on Track"
I like how it picks up the questions and lets you know what you have to stay in order to stay compliance .
Read more
MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
Editedit

Official Downloads

Answer a few questions to help the Balto community
Have you used Balto before?
Yes

Video Reviews

Review by Alex D.
Balto review by Alex D.
Play Balto review by Alex D.
One of the best tools i've used!
Review by Jason S.
Balto review by Jason S.
Play Balto review by Jason S.
Balto review
Review by Camille L.
Balto review by Camille L.
Play Balto review by Camille L.
Giving your team the support they need to succeed!
See all video reviews

553 Balto Reviews

4.8 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
553 Balto Reviews
4.8 out of 5
  • Sort By:
    G2 Sort
553 Balto Reviews
4.8 out of 5
  • Sort By:
    G2 Sort

Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
AM
Medicare Sales Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

the prompts when you have someone in the phone and it makes the conversation a lot easier. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Earlier on it was lagging, this issue seems to have been resolved. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

its helps me to stay compliant on my calls, there a lot of areas where one can easily forget to talk about certain items and Balto pops up to remind you. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Alfonso,

Thank you for your review! Our team appreciates all of your feedback as we strive to maximize our customer satisfaction. We are so thrilled to know that you are finding Balto to be an intuitive tool that empowers you to stay compliant and on track during your calls. We want Balto to be your best friend at work and we intent on surpassing your expectations even further in the future.

Team Balto

Helpful?
Share
Admin Approval Link
SM
Medicare Sales Representative
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I love the intelligence of this application and how it assists when my career needs. Review collected by and hosted on G2.com.

What do you dislike about Balto?

There's nothing that I dislike about Balto. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Helps me fill in the gaps for my script , literally an angel sitting on my shoulders. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Sparkle,

Wow, thank you for writing such a wonderful review! Our team truly values and appreciates all of your feedback as we strive to maximize customer satisfaction. We are thrilled to hear that Balto is successful and helpful in your career needs. Thank you for taking the time to let us know about your experience!

Team Balto

Helpful?
Share
Admin Approval Link
BM
Sale Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I like that when I get lost on a call I'm able to just look on the side of my screen to get an answer to my question. Or if I feel like I'm losing the customer's interest Balto gives me suggested verbiage to use. Review collected by and hosted on G2.com.

What do you dislike about Balto?

The program works great overall, however, some of the bullet points could be adjusted depending on what you're trying to accomplish with the beneficiary. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto has helped me improve my discovery by giving my suggested questions and making sure that I dig deeper by asking the right things so I can find the customer's needs. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Brentuana,

Thank you for writing such a wonderful review of Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We are happy to hear that you consider Balto to be your personal coach. We will make sure to review your suggestions and concerns in order to find a possible future solution. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
JG
Broker/Agent
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Keeps you on track; sometimes, we forget your client's objectives and compliance. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Can make clients seem like you are a telemarketer. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Stay compliant and cover needed conversational aides. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello John,

Thank you for your review, our team appreciates all of your feedback! We are excited to hear that Balto is helping you stay compliant and on track during your calls. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Balto?

My favorite thing about Balto is that it usually recognizes what I am saying and offer helpful suggestions. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes balto is a bit too sensitive and will recommend the wrong thing because it hears a certain word or phrase. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto takes the guesswork out of what you are supposed to say next. This helps me during the monthly audits. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for your review; our team really appreciates your feedback! We are happy to know that you are seeing such great value from our Real-Time Guidance features. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Balto?

It spells out everything for you. Very helpful on what to say. The features are awesome it helps with your selling points and knowing what to say and when to say it. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I like everything about Balto because everything works for you. It tells you what to say and when to say it. It helps you stay focused on what to say to the client. Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

You can use it to help sell yourself. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I realized that Balto is an excellent tool to use for this time a position that I'm in. It helps you stay on point and changes different colors when you are saying the correct information. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello,

Wow, thank you for your wonderful review! Our team is thrilled that you are enjoying Balto. We are glad to hear that Balto is assisting you with selling points and helps you stay on track during your conversations. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
NP
Licensed sales agent
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Balto ensures I stay on track and helps the call flow. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes Balto lags or doesn't catch what I say. Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

Use it, it really does help Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto has helped me to solve problems with not knowing what to say next as well as keeping me on target during the call. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Niasha,

Thank you for your review and honest feedback! Our team largely appreciates it. We are thrilled to hear that Balto helps you stay on track and allows you to keep a natural call flow. Network and desktop speed can vary at times, we have referred your feedback to our Engineering Team to address your concern. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
NS
Supervisor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Balto?

Balto is beneficial with new hires and continuous training. It takes some work off of training when the representatives can refer to Balto for an answer. We always advise our agents to use Balto before coming to us with a question, as most information they need is right at their fingertips. We have recently tried out their real-time QA and Coaching features which have been an enormous help with monitoring and coaching our agents! Review collected by and hosted on G2.com.

What do you dislike about Balto?

It is a little hard to understand how to use the dashboard initially as far as setting up trigger words or ai library. It is easy once you give yourself a little time to play around. Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

Balto is an impressive tool for any business. I would highly recommend using this service to anyone. It helps me with training and quality assurance, and it helps our agents navigate through their calls. If you ever need assistance, their staff is so great and always willing to help. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto helps new hires and questions to ask when they are on a difficult call. It also allows us to review specific calls from the dashboard when we notice what is happening on that particular topic. They have an amazing team that is always really helpful any time you need assistance. It's fantastic to work with such a great team! Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Nicole,

Our team is thrilled to hear your positive reviews of Balto and we thank you for taking the time to share your feedback! We are so happy that you are enjoying our Real-Time QA and Coaching products and we hope that your employees find it just as useful. We will make sure to bring up your suggestion about the dashboard to our Engineering Team. Thank you again for choosing Balto!

Team Balto

Helpful?
Share
Admin Approval Link
CG
MSR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

How convenient it is along with how speedy it is. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I wish it would not block other things on the screen. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It is being faster and it seems easy to use when navigating. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Chelby,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are glad to know that you are finding Balto to be easy to use and convenient throughout your work day.

Team Balto

Helpful?
Share
Admin Approval Link
KL
Insurance Specialist Representative
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Balto has helped me tremendously throughout my employment here. It has shaped me in training while on calls with clients. I would recommend this to anyone looking for a strong start in the company.. Review collected by and hosted on G2.com.

What do you dislike about Balto?

The only thing i dislike about Balto is that it doesn't always catch what I say or check it off the list. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I am solving most issues brought to me through Balto as it walks me through each issue and offers solutions. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Polina Dvorkin of Balto
Editedit

Hello Kayla,

Thank you for writing such a wonderful review for Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We are thrilled to hear that Balto has helped with your training! We had a software release that has improved intent-based guidance, so please ensure you are on the current release.

Team Balto

Helpful?
Share
Admin Approval Link

Balto Comparisons

Compare Balto vs. Observe.AI
Compare Balto vs. Observe.AI
BaltoVSObserve.AI
Compare Gong vs. Balto
Compare Gong vs. Balto
BaltoVSGong
Compare Balto vs. Abstrakt Software
Compare Balto vs. Abstrakt Software
BaltoVSAbstrakt Software
Compare Balto ratings to similar products

Top Rated Balto Alternatives

Gong
(6,070)
4.8 out of 5
Observe.AI
(226)
4.6 out of 5
Chorus by ZoomInfo
(2,968)
4.5 out of 5
See all Balto Alternatives

Explore More

Trading Platforms
Google Compute Engine reviews
Types of Advertising
Best Payroll Software
Out of Office Messages
ZoomInfo Competitors
PCB Design Software
Household Employee
Pros and Cons Details
Balto
Contact Balto